Lithia Toyota of Medford

Great as always My experience with Lithia Toyota of Medford was, and always is, outstanding. Every interaction I had while there was absolutely outstanding and I alwa My experience with Lithia Toyota of Medford was, and always is, outstanding. Every interaction I had while there was absolutely outstanding and I always appreciate their high level of customer service. More

Excellent customer service & always quality work performed. I would recommend, without hesitation, that family & friends consider Lithia Toyota for their automotive service needs. Thank-you. performed. I would recommend, without hesitation, that family & friends consider Lithia Toyota for their automotive service needs. Thank-you. More

Great except for one thing I arrived early Saturday morning at approximately 7:15 am for an oil change, 15 minutes before the Service Department was scheduled to open. I pulled I arrived early Saturday morning at approximately 7:15 am for an oil change, 15 minutes before the Service Department was scheduled to open. I pulled in to an open space in front of the garage doors to wait for the lights to go on and business to start when an employee (tall male) approached my window. He then proceeded to lecture me on how I drove past the stop sign and did not check in with him. I get it but it was still a little dark and I was a little focused on where I needed to get my vehicle and he was not visible in any way for me to speak to until he arrived at my window with an attitude. I apologized for my error and explained I did not notice the sign or see him out there (as he was not) and he continued to lecture me. I asked if I should leave and come back and he decided it was time to do his job and get me set up for the service that I pay money for. Honestly, even if I had stopped at the stop sign the results would have been the same. I would have stopped and proceeded to the empty spot. Maybe put a sign up at the "Stop" that says to wait for attendant? I looked on my way out and was pretty sure I did not see a notice of that sort. Best Regards, Dave More

Lithia Motors of Medford has impressed me since my first contact when I was looking for a car last year. I purchased a RAV4 which was just coming off lease and was in perfect condition. Service has been contact when I was looking for a car last year. I purchased a RAV4 which was just coming off lease and was in perfect condition. Service has been great. More

Odds and ends Came in with a couple of odds and ends to take care of. All got taken care of efficiently. One issue was the VSC and "check" lights came on. From o Came in with a couple of odds and ends to take care of. All got taken care of efficiently. One issue was the VSC and "check" lights came on. From online forums I learned it could be a simple as a loose gas cap, or as expensive as finding and fixing an exhaust leak or oxygen sensors. I checked the gas cap myself--no change. They found out it was the gas cap itself. Replaced it; problem solved. They could have easily generated a large diagnostic and bill; they didn't. It satisfies me to trust that they will recommend only what is needed. More

The service is always great! Love that you can pre schedule your appointment. The place is clean and very attentive. Would recommend to purchase there and get the service done. schedule your appointment. The place is clean and very attentive. Would recommend to purchase there and get the service done. More

Luis and Brian were great! They were helpful and friendly. Got me into the 4runner that i’ve been dreaming of! Definitely will go back! friendly. Got me into the 4runner that i’ve been dreaming of! Definitely will go back! More

John and Bobby were awesome! Bobby took the time to explain to me exactly what was going on. I worked in customer service business for over 40 years and he’s one of the best I’ve seen! explain to me exactly what was going on. I worked in customer service business for over 40 years and he’s one of the best I’ve seen! More

1st time service this was my first visit for service on my new toyota tacoma. I made my reservation online (not the best experience, was difficult to get logged into ) this was my first visit for service on my new toyota tacoma. I made my reservation online (not the best experience, was difficult to get logged into ) I was greeted on time by a very friendly and professional service manager who promptly took care of the paperwork and had me and in and out very quickly. when my vehicle was ready i was texted as requested and had an equally pleasant experience checking out! Well Done More

going through John always made serbice go smoothly. I always had confidence that he would tell it like it was not selling you something you didmt need. always had confidence that he would tell it like it was not selling you something you didmt need. More