Lithia Toyota of Medford

Review Phil was extremely helpful and Barry was very friendly recall service on my Dodge took longer than I anticipated but that’s the way it goes with serv Phil was extremely helpful and Barry was very friendly recall service on my Dodge took longer than I anticipated but that’s the way it goes with service sometimes. Service on 4Runner was great. More

Cold waiting area and not notified Waiting area cold and was not notified when vehicle service done but attended by John to get me out the door.would suggest another service rep cover w Waiting area cold and was not notified when vehicle service done but attended by John to get me out the door.would suggest another service rep cover when your beginning service rep goes to lunch to ensure not having to wait longer than needed. More

Lack of knowledge I was very disappointed with my recent experience while getting my service done my my 2018’ Tundra. Let me start by saying all the people I talked to I was very disappointed with my recent experience while getting my service done my my 2018’ Tundra. Let me start by saying all the people I talked to were very courteous. The disappointing part was the lack of knowledge and the failure to complete the service properly. The tires were suppose to be rotated and I asked for the maximum air pressure to be put in them. When the service was done I was told that they put 40lbs in the tires. Although this is way above the recommended pressure, I accepted the explanation. After an hour and many stops, I noticed that the cars dash tire pressure monitor was not registering the proper new air pressure. When I called the service department to find out about the discrepancy and why they weren’t reading the new pressure, I was told they would call me back. The answer was maybe 5 minutes. This should have been checked when the service was done. Now I have to make another appointment and take the truck back. Another answer that seem to stump everyone was what version Entune is installed in my new truck. After an hour of waiting, I was sent out to the small shed in the parking lot to the yard man. Although very friendly, he was no expert. Since I bought this truck new from Lithuania Toyota, I expect better service. I’m not sure that you folks are the most knowledgeable about your products. The reason that I bring the truck to you is professional service on the products you sell. Big DISAPPOINTMENT. Also, I’m not sure the tires were rotated as the pressure was the same as I put in them prior to when I brought the truck in, or very close. If it wasn’t still under warranty, I would probably take the truck somewhere else. It’s the little things as well as the big ones that make the difference. More

Always great service at Lithia! I'm always treated with respect and the service dept. always asks or calls to ask permission before doing any extra work or repairs that were not orig I'm always treated with respect and the service dept. always asks or calls to ask permission before doing any extra work or repairs that were not originally requested. Everyone is very friendly but I’ve dealt with Jarren more then anyone else and he is always kind, respectful and very helpful. Thank you Lithia! More

Oil change The service I experienced was faster than expected and the service workers were friendly and attentive to my needs and to everyone else who was gettin The service I experienced was faster than expected and the service workers were friendly and attentive to my needs and to everyone else who was getting service. More

Kiefer was very nice and did not pressure us in the least. Thought I might buy a new Prius but ended up with a nice used Rav hybrid. least. Thought I might buy a new Prius but ended up with a nice used Rav hybrid. More

I was happy to be able to get service without an appointment on Saturday. The service representative was pleasant and efficient. Even though the wait was longer then having an appointment it was re appointment on Saturday. The service representative was pleasant and efficient. Even though the wait was longer then having an appointment it was reasonable for the convenience to More

Always very helpful Always helpful and knowledgeable and if there is an ongoing problem they will work with you and help to resolve it. The new texting feature is nice t Always helpful and knowledgeable and if there is an ongoing problem they will work with you and help to resolve it. The new texting feature is nice too. More

On time, always done right the first time.Lithia is a efficient and organized place with a caring crew. Always glad I’ve always used Lithia for all of the service. efficient and organized place with a caring crew. Always glad I’ve always used Lithia for all of the service. More

Very relaxed I would recommend anyone that's looking for a Toyota to visit this dealership. Our salesman Joshua Germaine was awesome, not the typical salesman. He I would recommend anyone that's looking for a Toyota to visit this dealership. Our salesman Joshua Germaine was awesome, not the typical salesman. He was what made it easy, Great job! More