Lithia Toyota of Medford

Always very helpful Always helpful and knowledgeable and if there is an ongoing problem they will work with you and help to resolve it. The new texting feature is nice t Always helpful and knowledgeable and if there is an ongoing problem they will work with you and help to resolve it. The new texting feature is nice too. More

On time, always done right the first time.Lithia is a efficient and organized place with a caring crew. Always glad I’ve always used Lithia for all of the service. efficient and organized place with a caring crew. Always glad I’ve always used Lithia for all of the service. More

Very relaxed I would recommend anyone that's looking for a Toyota to visit this dealership. Our salesman Joshua Germaine was awesome, not the typical salesman. He I would recommend anyone that's looking for a Toyota to visit this dealership. Our salesman Joshua Germaine was awesome, not the typical salesman. He was what made it easy, Great job! More

As is usual, getting an oil change was a very easy matter. I like being able to make a reservation so there is no waiting when I arrive and the work is done quickly. I would definitely recommend to others to I like being able to make a reservation so there is no waiting when I arrive and the work is done quickly. I would definitely recommend to others to have their work done here. More

Awesome Experience The people at Toyota helped me so much knowing I had been very confused and unsure because of a bad accident. They got me right into another car and The people at Toyota helped me so much knowing I had been very confused and unsure because of a bad accident. They got me right into another car and at an unbelievable price and I cant thank them enough! More

Walk-in lifetime oil change I wake up early to get into the walk-in line and I was greeted by a kind gentleman who gave me a number. I waited for a few minutes for the lobby to o I wake up early to get into the walk-in line and I was greeted by a kind gentleman who gave me a number. I waited for a few minutes for the lobby to open and within minutes they called me, by name, and discussed what I needed. I was in and out within 2 hours! Great job, everyone, thank you! More

Returning customer We always enjoy going to Lithia Toyota. All of the staff are friendly and take care of us. This is our third new car we have purchased at this deale We always enjoy going to Lithia Toyota. All of the staff are friendly and take care of us. This is our third new car we have purchased at this dealership. More

Very helpful and smooth process! David Solorio was beyond kind and helpful. He is truly great at his job. He made me feel like the first priority and helped me make the best decision David Solorio was beyond kind and helpful. He is truly great at his job. He made me feel like the first priority and helped me make the best decision for what I needed! Very thankful for his service! More

No pressure Friendly and professional sales associate (Travis) without the pressure and hassle. They were willing to negotiate the price of the car we liked, we'l Friendly and professional sales associate (Travis) without the pressure and hassle. They were willing to negotiate the price of the car we liked, we'll be back in the future. More

I said I wanted the full experience and got what I asked for First time buying a new car from a dealership, so i don't have much to compare my experience with. Liane House was the first person I spoke with at th First time buying a new car from a dealership, so i don't have much to compare my experience with. Liane House was the first person I spoke with at the dealership. From square one I told them I wanted the full experience and I got everything I asked for except when they asked me what I thought a fair price was for the car I wanted to buy, a 2020 RAV4 XLE Hybrid, I told them free :) it got some chuckles. I test drove a car on Friday night and then went back and test drive another car on Saturday morning. When we finished up with the test drive Saturday, I told them I had to go get breakfast, that I needed to mull it over and I'd be back. Well, I went back as I said I would and saddled up for the purchase. Liane House was kind and a very personable individual. For being fairly new I think she did a fine job and with a little brush up on mechanical aspects of the cars I think she will be batting 100% and making Lithia's best sales folks sweat. For a lot of folks having someone talk about the number of USB ports and dual climate control is very important, but for me I need someone who can explain the mechanical difference between the different RAV4s and Bryce Beatty gave me just what I was looking for. Bryce did a great job illustrating via pen/paper the workings of a planetary gear system. I wish I could remember the individuals name (Evan?) that I price bartered with, I appreciated his candor and I appreciate Liane being there through the entire process. Prior to this adventure, my mind's eye always envisioned the bartering as being much more intense and maybe even ending in a wrestling match, but what I found was that Evan actually cared about my time/money as well as his time and Lithia's money, at least I feel like he did (good employee). Cate was a pleasure to work with and I'm thankful for her advice and guidance. I'll take her advice and guidance with me into the future. I think the process took about 3 hours. All in all, my experience was pleasant and other than being in debt I really don't have anything negative to say. The fancy seat is what sold me. First time in my life having an electric seat and I can't stop adjusting it. I would like to say that I understand it's a business and I feel I paid a fair price based on market value. I hope my future experiences at Lithia Toyota in Medford are comparable. Also, I've been averaging 38 mpg and the electric AWD did a good job in the snow. I feel I've been honest and fair in this review and I simply ask that you continue to be kind if I seek your help in the future. You're welcome Lithia!! ;) I'll be seeing you soon!!! Scott Ceciliani More