Lithia Toyota of Medford

Excellent service and everyone was friendly. They were knowledgeable and honest when answering questions or telling you about things that need to be done in the future and everyone was friendly. They were knowledgeable and honest when answering questions or telling you about things that need to be done in the future. More

Top notch He was very professional and the work took little time. Shuttle was super helpful. Best visit there in 17 years that I've owned my tacoma He was very professional and the work took little time. Shuttle was super helpful. Best visit there in 17 years that I've owned my tacoma More

Sale Experience Easy to work with the Sales Associate, Sales Manager and the Business Office. Very responsive to our questions and concerns. Very clean office and hos Easy to work with the Sales Associate, Sales Manager and the Business Office. Very responsive to our questions and concerns. Very clean office and hospitable support staff. More

15,000 check-up Always a pleasure to have my car serviced at Lithia Toyota. I feel valued and respected as a customer. Thomas showed me how to reset one of the scre Always a pleasure to have my car serviced at Lithia Toyota. I feel valued and respected as a customer. Thomas showed me how to reset one of the screens I had lost.. Very kind! More

Friendly and helpful I needed special bulbs for my headlights as well as a replacement for my tail light. . Jarren went out of his way to find them for me. He was able to I needed special bulbs for my headlights as well as a replacement for my tail light. . Jarren went out of his way to find them for me. He was able to get them ordered and delivered the very next day. He is very patient and friendly and I appreciated his appreciation for my busy schedule. He was able to get me in and out in less than an hour. I also appreciated his intuition regarding my new bulbs- the new bulb created a difference between my two taillights and he gave me the option to upgrade the other so I had a matching set. He could have not mentioned it and I would probably not have noticed at first. I am very happy I don't have to make a second trip to address that issue. More

Oil service the Service guy gentleman was very nice and helpful. He was very helpful with what I needed to get done and what could wait a little longer. the Service guy gentleman was very nice and helpful. He was very helpful with what I needed to get done and what could wait a little longer. More

Blessing after trials My car was totaled by a drunk driver just as I was leading into an externship for veterinary assisting that would require me to travel upward of an 80 My car was totaled by a drunk driver just as I was leading into an externship for veterinary assisting that would require me to travel upward of an 80 mile radius on my days off from my full time employment. Lithia Toyota of Medford worked with my husband and I to make acquiring a newer, dependable vehicle that we could afford on our tight budget a worry free experience. We were pleasantly surprised at both their professional conduct and their genuine desire to help, rather than the general "sleazy salesman" many people expect to encounter. I was approved for a car that exceeded my expectations with payments I can afford without struggling to do so, and I am now able to complete my externship and help my family achieve a better quality of life. That's why I've rated it 5 stars and would recommend Lithia Toyota of Medford. More

Fron brke job I have always had good dealings with Lithia Toyota in the past. This time, was a big hassle First: I was told, after I had already brought t the car I have always had good dealings with Lithia Toyota in the past. This time, was a big hassle First: I was told, after I had already brought t the car in and signed up for repair work, that the shuttle no longer could take me, or pick me back up, in Talent. I had always used the shuttle before without question. This time the service writer and the driver had to check with their boss to get special permission for the shuttle to take me to Talent, and bring me back later. .Also, I was told the job would be 3 hours,,After over five hours, I called for the shuttle to take me back to Lithia, and still had to wait more than a half hour after I came back, to get my car. Really unusual, but I assume, now, that in order to have work done again, that I should plan to sit in the dealership for a long time, or have someone pick me up and bring me back. Not good, Lithia! More

Prompt Service! I appreciate having someone out in the drive-up area to direct you to the correct lane and give you instructions on what to do. Inside I dealt with T I appreciate having someone out in the drive-up area to direct you to the correct lane and give you instructions on what to do. Inside I dealt with Tom Pitts, who not only made my appointment last week when I was in, but also dealt with me the day of service. He had my RAV-4 looked at right on time and within 50 minutes I was ready to go feeling satisfied with the service, Lithia has streamlined the process of service giving the customer information on what station to go to and who to speak with. The added touch of corresponding with you via text is helpful. More

Service is awesome - friendly, timely and effective. Everyone was very friendly, from the greeter in the parking lot to the cashier at the payment counter. The service counter person had all of my perti Everyone was very friendly, from the greeter in the parking lot to the cashier at the payment counter. The service counter person had all of my pertinent information and was able to make recommendations for future service needs. I think the price of the services was a little high, but I have always appreciated the service people involved in servicing my vehicle. More