Lithia Toyota of Medford

Efficient as always! Greeted upon driving up. John Oppy helped me right away when entering the service area. Communicated clearly the estimated completion time. Always hel Greeted upon driving up. John Oppy helped me right away when entering the service area. Communicated clearly the estimated completion time. Always helpful and positive! More

No direction , no greeting, JUST ok customer service I went in for a oil change and a vehicle check.up. i waited for 7 min. Beforw being asked a single question. I had to ask where the water fountain was I went in for a oil change and a vehicle check.up. i waited for 7 min. Beforw being asked a single question. I had to ask where the water fountain was, after standing there for 10 min it was a little warm.in the office i became.very thirsty. After finding it my self i walked past the free coffee area and was just shocled i had not even been offered a cup of coffee or anything to drink. At the very lease someone should be greeted and offered soemthing to drink if the establishment is aware it will be a few minutes before someone is to stary helping you. Any ways i really lime the history ofnthe company and the intergrety i belive the company has. I dont think i will.allow.one bad experience to stop me from doing buisness with lithia but i will take every opportunity i can not to go back to this perticuler lithia dealership.. The only good interaction i had from the workers that day was the shuttle driver and he tols me the wholw history of lithia and was very perfessional. He explained it so well i have thought of employment with the company based on the story and his appreciation for his job. More

Excellent customer service from start to finish! Love this ! Excellent customer service. I was treated with respect and also like a friend! They knew what I needed/wanted and they succeeded in every way. I will Excellent customer service. I was treated with respect and also like a friend! They knew what I needed/wanted and they succeeded in every way. I will definitely refer my friends and family to Lithia Toyota 😊 More

Tundra TRD SPORT Had been looking for a new truck for almost a year. Considered Chevy, Ford, and Toyota. Looked at Lithia's online site and found what I was looking fo Had been looking for a new truck for almost a year. Considered Chevy, Ford, and Toyota. Looked at Lithia's online site and found what I was looking for. Went down to the dealers lot and talked to Brian Berg, great guy, he showed me the Tundra I was looking at online. He then introduced us to Steven Kahae. We took the Tundra for a test drive, as we were driving Steven was telling my wife about all the features. When we got back to the lot he went in to more detail about all the safety features. SOLD, love the truck. We then started the finance paper work. Steven and Brian went over all the finance options, very informative. After choosing one option we started all the paper work, which only took about 45 minutes from start to finish. My only concern about the Tundra was the reviews of the gas mileage being poor. We choose Quality over mileage. After the purchase we took a trip to Wyoming, surprise if the on board computer is correct we averaged 18.3 mpg and our best was 19.6 mpg. We could not be happier. More

The service was fast and efficient. All the staff members were friendly and went out of their way to see our needs were met. John was helpful and friendly. were friendly and went out of their way to see our needs were met. John was helpful and friendly. More

Best service anywhere I never have to wait, the service writers and techs are first rate. I guess I have to write more to make this review submit I never have to wait, the service writers and techs are first rate. I guess I have to write more to make this review submit More

Good service Lithia service staff are always polite and efficient. Lithia has not been pushy with extras. Pleasant experience with a clean, nice waiting area. The Lithia service staff are always polite and efficient. Lithia has not been pushy with extras. Pleasant experience with a clean, nice waiting area. The service desk area can get a little crowded at times when waiting to speak to a service manager. More

Professional My car was towed to Lithia Toyota after an unfortunate impact with a deer last week. They evaluated the mechanical/computer problems and took care of My car was towed to Lithia Toyota after an unfortunate impact with a deer last week. They evaluated the mechanical/computer problems and took care of them. Then they arranged for the body work. I'm pleased so far, but my car is still in the shop. I can say more after I see and drive my car again. For now, I am hopeful that Lithia will do a good job. More

Great experience. Friendly and professional. Delivered what they said on time. We ordered a truck for my sons 16th birthday. They went above and beyond trying to get the truck here for his special day. what they said on time. We ordered a truck for my sons 16th birthday. They went above and beyond trying to get the truck here for his special day. Thank you More

I moved back to Medford after 20 yrs in El Cajon (San Diego) & I went to Toyota for an oil change. I was Extremely Pleased with Thomas Curphey, he helped me and explained everything that i will need in Diego) & I went to Toyota for an oil change. I was Extremely Pleased with Thomas Curphey, he helped me and explained everything that i will need in the near future. Great Experience. More