Lithia Toyota of Medford

Good Follow up with updated status Very much appreciate Jon giving me a call with service notes and advising services needed next time. Also very much appreciated that car got WASHED! Very much appreciate Jon giving me a call with service notes and advising services needed next time. Also very much appreciated that car got WASHED! Made my wife feel like her Toyota was a BenZ : ) More

SERVICE REVIEW Tom C. was great to work with. However it appears that there was some sort of communication snafu between the technicians and the service desk. Tom C. was great to work with. However it appears that there was some sort of communication snafu between the technicians and the service desk. More

Oil change Dropped my car off without an appointment and was about to get the service completed without any issues or delays. Very informative on what services w Dropped my car off without an appointment and was about to get the service completed without any issues or delays. Very informative on what services would be due without being pushy to purchase anything. More

Quick and easy Friendly, easy to deal with, kept to the estimated time and cost. Even noticed. A burnt out brake light. Saved my wife from a ticket! Friendly, easy to deal with, kept to the estimated time and cost. Even noticed. A burnt out brake light. Saved my wife from a ticket! More

ROUTINE SERVICE We were able to get in the same day. Work was completed in a timely manner. All interactions with staff were courteous. Technicians were thorough in s We were able to get in the same day. Work was completed in a timely manner. All interactions with staff were courteous. Technicians were thorough in spotting the need for a replacement battery, This additional need for service was communicated to secure approval. Not sure which John advised us, so I checked both. FYI: We don't usually respond to surveys like this because every business wants to survey and it is time consuming to respond to all of them. We are glad to be able to bring this vehicle to one place for maintenance. Thank you. More

Painless, quick, and helpful experience. In all honesty, I hadn’t heard great things about Lithia dealerships and I was hesitant to bring my business here. However, my experience was great! T In all honesty, I hadn’t heard great things about Lithia dealerships and I was hesitant to bring my business here. However, my experience was great! Their inventory had a great variety and I found exactly what I wanted. I worked with Kiefer, who was incredibly helpful and down-to-earth. I had an idea of the vehicle I intended to purchase and he was very knowledgeable about the makes and models that were available. The process was painless and quick- I was in and out in around 4 hours! Overall, I am very impressed with my experience as well as satisfied with my purchase! More

Appreciated Cody We appreciated the knowledge of our sales person, Cody Lang. This was our first introduction to the hybrid models. Cody was patient and able to answer We appreciated the knowledge of our sales person, Cody Lang. This was our first introduction to the hybrid models. Cody was patient and able to answer all our questions. More

Excellent From Charlie to the Finance guy all were easy to work with and I will recommend them to others. They met the price if another dealership and gave me From Charlie to the Finance guy all were easy to work with and I will recommend them to others. They met the price if another dealership and gave me a little more for mote car then they wanted. More

Long wait with a appointment My issue with this visit is I scheduled the appointment there when I ordered the tires. Apparently the information didn’t transfer thru. When I arrive My issue with this visit is I scheduled the appointment there when I ordered the tires. Apparently the information didn’t transfer thru. When I arrived at first they couldn’t find my appointment and then when they did, I was given a timeline of 2 hours max. 3 hours later I was told that because they didn’t see my appointment at first they put someone in front of me, but it shouldn’t be more than another 30 minutes. 45 minutes later they finally finished so instead of 2 hours which I was expecting I was there for almost 4 hours. If I had been told 4 hours up front I would not have elected to remain and wait. More

service john oppy has helped me on a radio replacement and now the arms that work my back door and he was fantastic and pleasant to work with. john oppy has helped me on a radio replacement and now the arms that work my back door and he was fantastic and pleasant to work with. More