Lithia Toyota of Medford

13 years of great service We purchased the lifetime oil change when we got our Avalon. The service teams have kept this car running like a top by keeping me up to date with pr We purchased the lifetime oil change when we got our Avalon. The service teams have kept this car running like a top by keeping me up to date with proper maintenance. I am looking forward to another 13 years of happy driving! More

Service Friendly helpful staff, willing to work with you and answer your questions. John Oppy was great with a positive attitude and always smiling. Thank you Friendly helpful staff, willing to work with you and answer your questions. John Oppy was great with a positive attitude and always smiling. Thank you. More

Take your problem somewhere else!! I had my check engine light come on 2 times with a "temp sensor warning" on my 2017 Tundra. The 1st 2 times were 6 months to a year ago...the represe I had my check engine light come on 2 times with a "temp sensor warning" on my 2017 Tundra. The 1st 2 times were 6 months to a year ago...the representative just cleared the code and said don't worry about it. I was given a piece of scratch paper with the number and name of the code in case it were to come on again. The check engine light recently came on a 3rd time so I walked into the Service Dept. and asked them to actually research the problem. When I explained and handed the representative my scratch paper that I was given previously...he thanked me for giving it to him because there was nothing in the system regarding my previous 2 issues with the same problem. I found this odd because I was under the assumption that ALL services/maintenance were documented for this very reason. The Service Representative walked out to my truck, lifted the hood and returned. He stated that my coolant reservoir had minimal fluid in it and that it could have been overlooked at my last servicing but they would look into that as well. I was told that my Tundra would get looked at "today", they would diagnose the issue and I would have it back by close of business. 330pm that afternoon rolled around and I hadn't heard a word so I attempted to call the number they provided me with. I tried calling 6 times - 10 minutes apart and couldn't get anyone to pick up a phone. I left a message on the last attempt. At approximately 5pm, the Service Representative called me back apologizing for the wait and that they couldn't find anything and the techs needed to run another hour of tests in the morning. I agreed to leave my truck overnight so the problem would be fixed. Next morning I received a call around 930am and the Service Representative stated they ran all the tests and couldn't duplicate the problem. Furthermore, I was questioned if my Tundra had been to a body shop because there is evidence that it had and it might not be a warranted fix as the sensor was in the same area. I stated "NO" as my truck had never been in any type of accident. The Service Representative again stated that he knew that work had been performed and I realized that perhaps he was referring to my bumpers being removed so they could b Line-X'd so I explained this. Again he stated that due to this "bodywork" if the problem comes back it might not be covered under warranty. I then explained that the previous 2 times regarding this issue were before my bumpers were ever taken off and that it wasn't my fault that it wasn't documented in their system. He stated that he doesn't know what happened previously and he could only look at what he sees in the system. He stated that my truck was ready to be picked up as there was nothing more they could do. Upon arrival to pick up my truck, I waited in line for over 30 minutes to get my keys. The Service Representative reiterated what was previously explained and had me sign the paperwork. We were walking towards my truck which was parked around the building and I inquired about the fluid level that was low. He stated that the system was checked, nothing was found and that the tech must've missed it during the last servicing. My thought process was thinking, don't they have a checklist?, but I let it go as I was beyond upset and didn't want to cause a scene. The Service Representative didn't even walk me to my truck. He handed me the keys and stated that its parked in the lot around the corner. Great Customer Service!!! I have a lifetime oil contract for my Tundra but don't even know if I will be taking it back to Lithia. We have purchased 4 vehicles from this company and it won't happen again. My business will be taken to another dealer. More

Great customer service Even though it was busy Thomas made me feel very welcome. Checked my car for any re calls and talked to me about other things that needs attention in Even though it was busy Thomas made me feel very welcome. Checked my car for any re calls and talked to me about other things that needs attention in my car, suggesting that i could do one thing at the time. Great customer service. More

Great Service!! I lost the key to our car and John Oppy had a new one made for us very fast!! He also figured out what was making our check engine light come on. I lost the key to our car and John Oppy had a new one made for us very fast!! He also figured out what was making our check engine light come on. Since he said it wasn't a big deal to fix it he didn't charge us!! Wow!!! Thank you so very much!! We love Lithia Toyota!! More

Fast oil change Fast expedited oil change. No time to catch the shuttle van. Wow !! No time to sit down. I watched tge oil change while standing. Woukd do oil cha Fast expedited oil change. No time to catch the shuttle van. Wow !! No time to sit down. I watched tge oil change while standing. Woukd do oil change there again. More

Average The employees are great folks. I was in for my free 15K service for my 2018 Highlander Hybrid which really isn't much. My invoice says they washed my The employees are great folks. I was in for my free 15K service for my 2018 Highlander Hybrid which really isn't much. My invoice says they washed my front and back windows as part of that and either did a bad job or they simply did not do it. Everything else went as expected. More

Service Center Jared was extremely professional and helpful. He checked me in promptly and the service was done in a timely manner. He notified me by text when my c Jared was extremely professional and helpful. He checked me in promptly and the service was done in a timely manner. He notified me by text when my car was done. Everyone I encountered in the service Dept that morning was very friendly. More

Tacoma Service John went the extra mile to help me with a possible problem while arranging the service needed for my 2018 Tacoma. He was friendly and made sure I rec John went the extra mile to help me with a possible problem while arranging the service needed for my 2018 Tacoma. He was friendly and made sure I received all the service my truck needed. Thanks for a job well done. More

Great Service Thanks for the great service Jarren Brown. I appreciate how fast and helpful the staff was. See you again soon for the next time I need to have work Thanks for the great service Jarren Brown. I appreciate how fast and helpful the staff was. See you again soon for the next time I need to have work done on my Tacoma. More