Lithia Toyota of Medford

Great walk in service I needed service before a car trip. I was able to leave my car and was called when it was ready. The service crew was attentive and accommodating . I needed service before a car trip. I was able to leave my car and was called when it was ready. The service crew was attentive and accommodating . More

Great service! Was in and out in an hour. Service representative informed me of upcoming service needs for my vehicle. Asked about service that was due if I had it Was in and out in an hour. Service representative informed me of upcoming service needs for my vehicle. Asked about service that was due if I had it done somewhere else. More

Outstanding transaction and experience, stem to stern! Excellent interaction with sales manager, Evan. He gave an excellent review of the models I was interested in and helped determine the best one for ou Excellent interaction with sales manager, Evan. He gave an excellent review of the models I was interested in and helped determine the best one for our needs. Greg, the salesman who demonstrated the vehicles that I wanted to drive was most professional, patient and had excellent product knowledge. More

Service Visit Had oil change along with new air filter installed. Appointment made online which is very convenient. John Oppy was my service advisor and very attent Had oil change along with new air filter installed. Appointment made online which is very convenient. John Oppy was my service advisor and very attentive to my needs. I did have to return to dealership next day due to some warning lights coming on. Again, John took care of the matter by having me come in without an appointment and got me right over to Julia the Service Tech Manager. Julia took care of the problem (simple resets) and was very nice about answering any questions I had. Had me on my way in less than 30 minutes. More

Oil change Good service, polite staff, hustling through a sea of cars! Appreciate the vacuumed floor! Nice waiting area, game shows can go! TV loud and no one w Good service, polite staff, hustling through a sea of cars! Appreciate the vacuumed floor! Nice waiting area, game shows can go! TV loud and no one was watchingq More

They get you in and out in an hour Listen, this is a dealership experience. They have the staff and process down to get you in and out in time. Everyone is a professional and knows thei Listen, this is a dealership experience. They have the staff and process down to get you in and out in time. Everyone is a professional and knows their job. They treat you right but may not remember your name between visits. Make an appointment, be on time and leave everything else to them... they’ll do it right! More

Service and oil change Easiest process ever. First I received an E-Mail letting me know I was probably due for service and an oil change. One phone call and I was scheduled. Easiest process ever. First I received an E-Mail letting me know I was probably due for service and an oil change. One phone call and I was scheduled. I arrived about 15 min early and my car was immediately moved into the garage. Perhaps 30 min later and it was ready to leave the dealership. I really like this dealership. The staff are so friendly and helpful. More

Service under the lifetime oil change plan John was very helpful, kind, and courteous, he did all that would be expected I think the guys cleaning the front and back windshields could have d John was very helpful, kind, and courteous, he did all that would be expected I think the guys cleaning the front and back windshields could have done a better job in cleaning up water flowing off the windows, particularly the back window This is the third time I've been sent this survey, I have responded to the first one and now this last one, please do not send anymore More

Quick, efficient, understanding, and negotiable Tom with "Green Team" is very kind, professional, understanding, and accommodating. Due to the nature of the required service I understand the length Tom with "Green Team" is very kind, professional, understanding, and accommodating. Due to the nature of the required service I understand the length of time required to complete the procedure but Corperate Toyota needs to understand that these are just normal people with a job (although quite extraordinary). 3 hours to take apart the entire rear end of my car, grease my axles, and put it back together is simply asking too much... Maybe if the entire team were to be only working on my car.... But it was one tech and i never got his name. More

Very Positive Everyone in the service department treated me with respect. They were patient and considerate. Not only that, but they worked as a team, and I noticed Everyone in the service department treated me with respect. They were patient and considerate. Not only that, but they worked as a team, and I noticed that they treated each other with respect too. Very encouraging to see that in the workplace. More