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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

February 11, 2023

Had appointment waited 2 hrs not even started. No chair to sit in while in line very hard for seniors with balance issues to just stand Unhappy with lack Of service More

by AAINJVIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Knuepel
Feb 15, 2023 -

Lithia Toyota of Medford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Mark Grossman, Service Manager

February 11, 2023

Good service. Great people. They were able to get my oil change done in a short amount of time More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Feb 12, 2023 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

February 11, 2023

Always pleasant to take my Tacoma to Lithia Medford. They are so helpful and answer any questions I may have. More

by project57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
Feb 12, 2023 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

February 10, 2023

Benjamin was very nice and helpful in getting me in a new Tacoma. Thank you! More

by ARMORART
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer
Feb 12, 2023 -

Lithia Toyota of Medford responded

Congratulations and thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Benjamin here at Lithia Toyota of Medford. Troy Kloke, General Sales Manager

February 08, 2023

They did a great job. I negotiated the deal by phone from another state. When the vehicle was ready I flew to Medford and they picked me up at the airport. They were plea More

by DAVETILTON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson, Evan Seegmiller, Charlie Whitley
Feb 08, 2023 -

Lithia Toyota of Medford responded

Thank you so much for choosing Lithia Toyota of Medford! Congrats on your new purchase, Dave, and let us know if we can be of any more assistance! Troy Kloke, General Sales Manager

Feb 08, 2023 -

DAVETILTON responded

You are most welcome. Dave

February 08, 2023

Upon entering the service area, I was helped almost immediately by Jarren Brown. He carefully explained what service was needed on my car. More

by WINTHROPBARB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Feb 08, 2023 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, Barb, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

February 08, 2023

The employees are friendly and knowledgeable. Place looks clean, wish there was a better system when checking in for appointments. More

by MAYRAROMERO80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kyttle
Feb 09, 2023 -

Lithia Toyota of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with a 5-star experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. We appreciate your feedback and hope to see you again! Mark Grossman, Service Manager

February 07, 2023

I enjoyed the experience with all personnel at Lithia Toyota of Medford. Special two thumbs up for Samuel Macias! Though my initial contact was in fact Steve, I was directed to Samuel. He made my wife a More

by JAKESDAD1000
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Samuel Macias, Brian Berg, Cate MacPherson, Steven Kahae
Feb 07, 2023 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Troy Kloke, General Sales Manager

February 07, 2023

I didn’t like the fact that they couldn’t take off the check engine light More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarren Brown
February 05, 2023

I came in on the incorrect day for a scheduled appointment. (Realized later🙄) Scott was very kind. More

by FRNCSC379
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Feb 06, 2023 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

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