Lithia Toyota of Medford

excellent service - recall item and oil change Excellent job taking care of me and me car for the recall and regular oil change....why do I have to have a minimum number of words, this is annoying Excellent job taking care of me and me car for the recall and regular oil change....why do I have to have a minimum number of words, this is annoying More

Great service! Sure appreciate the knowledge and professionalism of the staff at Lithia. Thomas was very helpful when he shared options for services and tire produc Sure appreciate the knowledge and professionalism of the staff at Lithia. Thomas was very helpful when he shared options for services and tire products that weren’t too expensive. Thank you! More

Another great oil change. Just in for my normal oil change and tire rotation. I recieved the same excellent friendly service I've come to expect. I appreciate it every time. Just in for my normal oil change and tire rotation. I recieved the same excellent friendly service I've come to expect. I appreciate it every time. More

Excellent attention to my oil change and tire rotation Thomas Curphey once again gave excellent attention to my oil change and tire rotation. I did not have an appointment, but Thomas was still able to fit Thomas Curphey once again gave excellent attention to my oil change and tire rotation. I did not have an appointment, but Thomas was still able to fit my car in for routine maintenance. More

Good service today but a questionable questionnaire Today my experience was great. Everyone was very nice, knowledgeable, helpful and courteous. Thank you. In the past, key information has been writ Today my experience was great. Everyone was very nice, knowledgeable, helpful and courteous. Thank you. In the past, key information has been written in small print but not communicated directly. Once I received a phone call to come in for service, but when I came in, I was told I hadn't passed the mileage point to come in and was told to leave and come back when the mileage warranted it. Maybe a couple of hundred miles later. Then I was told that it was not policy to make such phone calls with the strong implication that one had not been made, and I felt insulted, as I did not make it up, and coming in and being sent away constituted quite an inconvenience.for me. So mostly I have been satisfied, but not always. More

Happy Will Taylor was a pleasure to deal with. Our purchase was very pleasant and all the members of the sales team we interacted with were very friendly a Will Taylor was a pleasure to deal with. Our purchase was very pleasant and all the members of the sales team we interacted with were very friendly and helpful. More

Big$$ saving Took my 2004 Highlander in for some major maintenance work. The mechanic noticed the parts still looked good so checked the history and found the par Took my 2004 Highlander in for some major maintenance work. The mechanic noticed the parts still looked good so checked the history and found the parts had been replaced in 2013! Very pleasant surprise to go from big $$ ticket to zero....and they washed my car! I was working with Joe Kyttle and very much appreciated the honesty from Lithia staff. More

Best car purchase experience I've ever had! When I first came in the dealership, I was not about to buy a car. I was looking at the RAV4. No one pressured me. I sat down with salesman Chad Soare When I first came in the dealership, I was not about to buy a car. I was looking at the RAV4. No one pressured me. I sat down with salesman Chad Soares, who asked questions and listened to my answers about what I was looking for in a car. He then steered me toward the Prius AWD, a much better fit for my needs. He was incredibly knowledgeable about all the models and features. During the test drive, he showed encyclopedic knowledge and understanding and demonstrated the many features of the car. When I left that day - without purchasing the car - again, he didn't pressure me. I came back 10 days later, ready to make the purchase. The sale was easy, paperwork was done efficiently, financing arranged, an acceptable trade-in price agreed to, and again, there was no pressure. Extended warranty options were explained and the free-for-life oil change option as well. No pressure. Just explanation. One week after the sale, I met again with Chad to review questions I had about the vehicle's many features. I'm 100% pleased with this car purchase experience! More

Friendly and Courteous Service My car was serviced quickly and everyone I interacted with was friendly and helpful. My car was ready within an hour and was vacuumed and windows were My car was serviced quickly and everyone I interacted with was friendly and helpful. My car was ready within an hour and was vacuumed and windows were washed also. More

Excellent experience Sam Beamish-White, though a new member of your sales team, could not have done a better job handling my recent purchase of a used RAV4. I would recom Sam Beamish-White, though a new member of your sales team, could not have done a better job handling my recent purchase of a used RAV4. I would recommend him to anyone thinking of purchasing a car from your organization. In the Business Office Cate MacPherson explained everything clearly and handled the paper work very efficiently. I was totally pleased with my experience in this car purchase. More