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Lithia Toyota of Medford
Medford, OR
4,810 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 4,810 reviews
January 16, 2023
Incredibly hard to get a hold of. Customer service lacking. Quality of work lacking. No one there cares about you or your concerns. Would not recommend. Makes me regret my decision of Customer service lacking. Quality of work lacking. No one there cares about you or your concerns. Would not recommend. Makes me regret my decision of purchasing lifetime oil changes, as it hard to get them done here, and when I do I'm disappointed in the way they treat my trucks. More
by CLINKENBEARDT
Verified CustomerEmployees Worked With
John McNerny, Scott Knuepel
January 16, 2023
Brian being new was not real knowledgeable about the vehicle he showed us. Kate was easy to work with but a little disorganized. The senior sales mike was fairly rude about trade value and thought it wa vehicle he showed us. Kate was easy to work with but a little disorganized. The senior sales mike was fairly rude about trade value and thought it was absurd that I would ask for NADA clean trade value for my vehicle. I will use Dave Smith Motors for All my future vehicle purchases due to the fact Lithia uses lowball Kelley Blue book values for trades and high end values for their vehicle sales. I kept my trade and sold it in a week at Nada value. Customers made your company, the least you can do is treat them fairly. More
by HONEMICHAEL
Employees Worked With
Brian Berg, Cate MacPherson, Mike Rapport
January 15, 2023
I spent $2000 dollars getting an oil leak fixed, which is fine. In my notes I put in to check the brakes and tire pressure. They did check the breaks but the tires were still low. Last time I brought my car fine. In my notes I put in to check the brakes and tire pressure. They did check the breaks but the tires were still low. Last time I brought my car in they vacuumed the seats and filled the window washer fluid. This time they did not. Getting that little extra care would help take the sting off when spending 2k More
by Joecorrolla
Employees Worked With
Scott Knuepel
January 15, 2023
Our contact, Neal, did an excellent job keeping in touch and finding us pretty much the exact car (Venza) we wanted. First attempt to buy Venza failed because of dealer markup, Several weeks later, Lithia and finding us pretty much the exact car (Venza) we wanted. First attempt to buy Venza failed because of dealer markup, Several weeks later, Lithia accepted our offer. Neal continues to be very helpful during our learning phase of owning this new Venza that has so many features to learn! More
by Jerry
Employees Worked With
Neal Cady
January 15, 2023
Luckily a car was available for us to test drive and buy, though having Steven as our salesman definitely clinched the deal. Straightforward and smart, thanks. though having Steven as our salesman definitely clinched the deal. Straightforward and smart, thanks. More
by DG.MAYDAY
Employees Worked With
John Matthew Uri, Steven Kahae
January 15, 2023
Efficient service - quick turnaround was much appreciated. Thank you Michael for staying with us until we got the headlight fully fixed. appreciated. Thank you Michael for staying with us until we got the headlight fully fixed. More
by Cecilia
Employees Worked With
Michael - great service
January 14, 2023
Fast and professional service. Everyone was very helpful and friendly. I will be going back to this dealership for my next service needs. Everyone was very helpful and friendly. I will be going back to this dealership for my next service needs. More
by Christin
Employees Worked With
Zach , Zach Hamar
