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Lithia Toyota of Medford

Medford, OR

Overview
Reviews
4.5
4,810 Reviews
Call Dealership (541) 930-3030
View Awards

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

January 12, 2023

Great staff. Friendly, knowledgeable and always welling to assist. Waiting time was reasonable. Waiting area is clean with decent overhead music. More

by JERBEAR0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Report | Print
Jan 15, 2023 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

January 11, 2023

Very busy and aware that they do not need to negotiate on price. Staff very friendly. More

by RHUBY0
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson, Scott Weigand
Report | Print
Jan 11, 2023 -

Lithia Toyota of Medford responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mark Grossman, Service Manager

January 11, 2023

Thank you for helping us buy our new 4Runner! We love it! We were super happy with the service provided by Lithia Dealership!! More

by ERIN_ANN_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Kahae
Report | Print
Jan 12, 2023 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

January 11, 2023

Good service. They forgot to put the cover that is below the oil plug back on and I missing one screw what should I do? More

by SSMITH541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Report | Print
Jan 12, 2023 -

Lithia Toyota of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mark Grossman, Service Manager

Jan 12, 2023 -

SSMITH541 responded

Please call 5418907453

January 11, 2023

Service is great, Always fast and reliable. The service team doesn’t beat around the bush and tells you everything up front. More

by Izaak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarren Brown
Report | Print
Jan 12, 2023 -

Lithia Toyota of Medford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lithia Toyota of Medford to be a positive one. Please don't hesitate to reach out if you need anything else. Mark Grossman, Service Manager

January 11, 2023

The dealership was very friendly and professional. They messaged us and made themselves accessible. Very impressed with service. More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Report | Print
Jan 12, 2023 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Terry, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

Jan 12, 2023 -

Terry responded

Outstanding and very professional. I could not have asked for better service. Terry Preston

January 11, 2023

Luis is the Tom Brady of customer service, knowledge and professionalism. You have an amazing team leader. It was an honor to work with him. More

by NORMAN.FINCHER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson, Luis Rodriguez
Report | Print
Jan 12, 2023 -

Lithia Toyota of Medford responded

Thank you so much for choosing Lithia Toyota of Medford! Please let us know if we can be of any more assistance! Troy Kloke, General Sales Manager

January 10, 2023

I was charged over a thousand dollars to change one coilpack. Every expensive! Save your money and go somewhere else. More

by Naughtyj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Knuepel
Report | Print
January 10, 2023

Buyer beware! No accountability to Toyota for used car sales, Lithia corporate will not return calls, emails, or answer phones, I bought 2 certified pre-owned vehi More

by BREEZAROUND
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Berg, Bryce Beatty, David Solorio, Troy Kloke, Armando Ledesma Jr.
Report | Print
January 10, 2023

Terrific service: efficient, thorough & kind. I’ve never been happier! Shuttle is huge for me, thanks so much to all of you. More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McNerny
Report | Print
Jan 11, 2023 -

Lithia Toyota of Medford responded

Thanks for sharing about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

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