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Lithia Toyota of Medford

Medford, OR

Overview
Reviews
4.5
4,810 Reviews
Call Dealership (541) 930-3030
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1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

December 15, 2022

I've used the service department for at least 20 years and for the most everything has been rated above average to superior customer service. More

by 541Perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel, Zach Hamar
Report | Print
Dec 16, 2022 -

Lithia Toyota of Medford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Toyota of Medford, we look forward to having you as one of our valued customers for many more years to come! Mark Grossman, Service Manager

December 14, 2022

Not a good experience. Was told less than 3 hours for oil change. Waited for 3 hours. The young guy Justin? wasn’t even available. The other person told me another 1:30 ho More

by KIMD0
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zach Hamar
Report | Print
December 14, 2022

It has taken a month for the dealer and Toyota motor company to figure out how to fix the brakes on our 2021 Highlander, including a two week delay to get parts in. Finally repairs are scheduled. More

by JEFF@WIHTOLLAWOFFICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Knuepel
Report | Print
Dec 15, 2022 -

Lithia Toyota of Medford responded

Jeff, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

December 13, 2022

Luis will now be my go to whenever I decide to get another vehicle. His communication and service are unmatched. Thank you for making this process easier! More

by daisys
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Berg, Luis Rodriguez
Report | Print
Dec 13, 2022 -

Lithia Toyota of Medford responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Troy Kloke, General Sales Manager

December 12, 2022

It was a pleasant pressure free buying experience. I highly recommend them and will happily shop there again. More

by MARTY_DOWNS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evan Seegmiller, Mike Rapport, Scott Weigand
Report | Print
Dec 12, 2022 -

Lithia Toyota of Medford responded

Thank you, Marty. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Troy Kloke, General Sales Manager

Dec 12, 2022 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Troy Kloke, General Sales Manager

December 12, 2022

The Service department is always great! On time and friendly, what more could you ask for! We appreciate it, and is a big part of why we keep buying there! More

by Everett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Solorio, Zach Hamar
Report | Print
Dec 13, 2022 -

Lithia Toyota of Medford responded

Thank you for choosing Lithia Toyota of Medford. Your feedback and rating mean a lot to us. We're glad we are always able to help, and we hope to see you again! Mark Grossman, Service Manager

December 10, 2022

Misdiagnosed my truck repair, this is the third time that they misdiagnosed my truck. Why? More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Knuepel
Report | Print
December 10, 2022

Fast,efficient, friendly staff,didint try to sell me additional services i did not need. Car runs great. More

by Shaun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Grossman
Report | Print
Dec 10, 2022 -

Lithia Toyota of Medford responded

Shaun, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

December 10, 2022

Neil Cady is a super star. Reward This guy and promote him quick as you can. More

by PGIBB
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Neil Cady, Cate MacPherson, Scott Weigand
Report | Print
Dec 10, 2022 -

Lithia Toyota of Medford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Toyota of Medford. Troy Kloke, General Sales Manager

December 10, 2022

Well organized, easy to check in. Comfortable waiting area. Friendly and efficient employees! Free internet. More

by LINDABARNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julia , Mark Grossman
Report | Print
Dec 11, 2022 -

Lithia Toyota of Medford responded

Linda, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

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