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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

October 11, 2022

Fast, courteous and efficient. Could do without the up selling but I know everyone does it. More

by PDOnovan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unsure
Oct 12, 2022 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

October 10, 2022

Medford Toyota was very helpful and friendly and I’m very happy with my new 4 runner 😉👍😊👍 More

by GRANDPABEAR58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer, Chad Soares
Oct 10, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. We hope you enjoy your new 4Runner! Troy Kloke, General Sales Manager

October 09, 2022

The plastic vents of my car were ripped out of my front console and they did not replace it nor was I informed. I called lithia back to complain but I have yet to hear back about how this will be resolved. More

by dissanayt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Knuepel
Oct 13, 2022 -

Lithia Toyota of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around for you. Mark Grossman, Service Manager

October 09, 2022

Scott was always gracious and patient with my wife Jan. Very professional on every level. Great experience! More

by JANBREHM123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Matthew Uri, Scott Weigand
Oct 10, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your kind words for Scott, and for taking the time to leave us this wonderful feedback! Troy Kloke, General Sales Manager

October 09, 2022

Maybe they’re sometimes too busy for service appointments - they said they washed windows and vacuumed the interior but they did not. More

by PURRCHEETAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Julia Hamar
Oct 13, 2022 -

Lithia Toyota of Medford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mark Grossman, Service Manager

October 08, 2022

Scott is a very nice salesman, he knows his job very well. I must tell you even though he explained the $500.00 NONREFUNDABLE deposit it made us feel pressured to take the car. More

by DONNAMROMERO
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Candace Clark helped us too. , Scott Weigand
Oct 08, 2022 -

Lithia Toyota of Medford responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you. We hope you enjoy your new vehicle, Donna, and we look forward to continuing to serve you in the future! Troy Kloke, General Sales Manager

October 08, 2022

Unhelpful. Out to make money. My first deal buying a nice ride for my self. Bad all bad never go back More

by GARYRGOOD21
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Rapport
Oct 11, 2022 -

Lithia Toyota of Medford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Gary, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Troy Kloke, General Sales Manager

October 08, 2022

They did not try to give me a good deal. They didn't even ask to help with automatic payments. I also asked if they would rotate the tires because they need to be and was told to take it to More

by GARYRGOOD21
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Evan Seegmiller, Mike Rapport
Oct 13, 2022 -

Lithia Toyota of Medford responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, Gary, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Troy Kloke, General Sales Manager

October 08, 2022

I scheduled a time to have my car taken in and as always they change the oil within and hour. Inspection could have been better. My windshield wipers were shot and I don’t know if tires were rotated. But al More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny, Scott Knuepel
Oct 10, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mark Grossman, Service Manager

October 07, 2022

Quick service, friendly customer care and had everything they needed to get the job done! More

by AARONHOVIVIAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince Castano
Oct 08, 2022 -

Lithia Toyota of Medford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mark Grossman, Service Manager

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