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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

September 08, 2022

The service was great and the people were very helpful and knowledgeable thank you for your service More

by NATHANRUSS2112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Grossman, Jarren Brown, Julia Hamar, Zach Hamar, Vince Castano
Sep 09, 2022 -

Lithia Toyota of Medford responded

Thank you, Nathan. We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

September 07, 2022

Grateful I scheduled an appointment. In and out with ease! Very welcoming and stress free experience! Thank You!! More

by DJP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Hamar
Sep 07, 2022 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

September 06, 2022

They replaced my motor it still leaked and then they refused to fix it. After weeks of trying to reach a manager and never getting a call back someone finally helped us and agreed to fix it. When it was More

by Syo28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Knuepel, Jarren Brown
Sep 09, 2022 -

Lithia Toyota of Medford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mark Grossman, Service Manager

September 06, 2022

It is always nice to know I can receive reliable service, And know that whatever said is done is actually completed.. More

by Bradycomet17
Customer Service
Recommend Dealer
Yes
Employees Worked With
Julia Hamar
Sep 06, 2022 -

Lithia Toyota of Medford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Mark Grossman, Service Manager

September 06, 2022

I always used to get all of my service done here, but I don’t do that anymore simply because it is too crowded, it takes too long to get an appointment, and even with an appointment it’s a minimum two hour More

by CHARLIESGIRL76
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Soares
Sep 06, 2022 -

Lithia Toyota of Medford responded

We're sorry to hear that your past visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We’d love to get to the bottom of this and turn things around for you. Mark Grossman, Service Manager

September 05, 2022

Fantastic dealership highly recommend, it was a pleasure dealing with them. Easy to deal with them. More

by BRYCENSUSAN
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Cady
Sep 05, 2022 -

Lithia Toyota of Medford responded

Bryce, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Neal delivered such a great experience! Troy Kloke, General Sales Manager

September 05, 2022

I thought Scott Weigand was looking for a 2016 RAV4 for me, but I was the one looking and found it in the inventory. I was the one that pursued the possible purchase. They were all very kind. The fact th More

by DEANN.AUGIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin Barringer, Evan Seegmiller, Scott Weigand, Julia Hamar
Sep 05, 2022 -

Lithia Toyota of Medford responded

Deann, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mark Grossman, Service Manager

September 04, 2022

Steven was very nice and was honest when getting me my car. If I had any questions/ problems he would answer them truthfully. More

by KYLIE.SINGLETON24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cate MacPherson, Evan Seegmiller, Steven Kahae
Sep 05, 2022 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your feedback with us. Steven and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Troy Kloke, General Sales Manager

September 04, 2022

Enjoyed the experience. The Salesman, Neal Cady was a pleasure to work with. Professional staff. More

by DOOLEY351
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Cady, Benjamin Barringer
Sep 05, 2022 -

Lithia Toyota of Medford responded

Dooley, Thank you for sharing your experience with us! We're happy to hear it went well working with Neal and hope you enjoy your new vehicle. We truly appreciate your feedback! Troy Kloke, General Sales Manager

September 04, 2022

Excellent service and got right on the job and within predicted costs and wait time for work to be accomplished, More

by JACKJACKIE36
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Sep 05, 2022 -

Lithia Toyota of Medford responded

Jack, Thank you for choosing Lithia Toyota of Medford, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mark Grossman, Service Manager

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