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Lithia Toyota of Medford

Medford, OR

4.5
4,810 Reviews

1420 North Riverside Ave

Medford, OR

97501

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Showing 4,810 reviews

September 02, 2022

Terrible dealership , tire almost fell off on test drive, aliment was off on vehicle was told it would be fixed and it wasn’t, talked to manager the next day and he said that’s not something they check on in More

by B.IRELANDFARMS
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neal , Kareem Duncan
Sep 08, 2022 -

Lithia Toyota of Medford responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Troy Kloke, General Sales Manager

September 02, 2022

Lithia Toyota is convenient and pleasant dealership for our family. We have been very satisfied with the business we’ve done here. More

by VONSTRAHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rogers, Armando Ledesma Jr.
Sep 05, 2022 -

Lithia Toyota of Medford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mark Grossman, Service Manager

September 02, 2022

One thing I noticed was how nice everybody was at Toyota which is very refreshing. Good customer service is very important to me, especially these days where customer service seems to have gone by the waysi More

by Kelli Loux
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Sep 05, 2022 -

Lithia Toyota of Medford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lithia Toyota of Medford. Mark Grossman, Service Manager

September 02, 2022

I really liked the service that I received while getting my oil change at Toyota More

by Dominick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John McNerny
Sep 05, 2022 -

Lithia Toyota of Medford responded

Thanks for sharing your thoughts about your experience with Lithia Toyota of Medford. We appreciate your business and hope to see you again soon! Mark Grossman, Service Manager

August 31, 2022

The initial contact was done via email and over the phone. We even selected the vehicle and paid a deposit with going into the dealership. When we went into the dealership to purchase the vehicle is wh More

by SBKOMINSKY
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Benjamin Barringer, Scott Weigand
Sep 03, 2022 -

Lithia Toyota of Medford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this. Troy Kloke, General Sales Manager

August 31, 2022

The service department at Medford Toyota is the best! Always attentive, friendly and helpful! I trust them! More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Grossman, Scott Knuepel, Julia Hamar
Sep 02, 2022 -

Lithia Toyota of Medford responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mark Grossman, Service Manager

August 31, 2022

I am very disappointed with the service I got on lifetime oil change. Apparently you’re a second-class citizen if that’s all you come in for. Other customers who came in after me left before me. That’s not O More

by Keeka
Recommend Dealer
No
Employees Worked With
John McNerny
Sep 02, 2022 -

Lithia Toyota of Medford responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Mark Grossman, Service Manager

August 30, 2022

Brian Berg and his right hand man have amazing customer service. The experience I had was 100% perfect. More

by JR35
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Berg
Aug 31, 2022 -

Lithia Toyota of Medford responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that Brian and our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Troy Kloke, General Sales Manager

August 30, 2022

Very accommodating after I missed my 10:00 appointment. Got me in at 1:00! I am very appreciative! More

by KTEACHERK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service desk
Aug 31, 2022 -

Lithia Toyota of Medford responded

We appreciate your business and our team looks forward to serving you again soon! Mark Grossman, Service Manager

August 30, 2022

salesman was really friendly and listened to what Iwanted and got my new vehicle ASAP. Thanks David. More

by JOE.MELTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Seus
Aug 31, 2022 -

Lithia Toyota of Medford responded

Thank you so much for your wonderful review, Joe! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Lithia Toyota of Medford! Troy Kloke, General Sales Manager

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