Lithia Toyota of Springfield

LOVE MY 4RUNNER and so happy to have found it! ! I HAAATE the whole care buying process. This process was not too bad. I had a moment I thought I would leave and not come back but it turned around. ! I HAAATE the whole care buying process. This process was not too bad. I had a moment I thought I would leave and not come back but it turned around. I believe they could work on their process. Going from one person, to the next, to the next, does not feel personal at all. I felt like I was getting passed on with no personal experience and just another sale/number to them. Michael did try and come "check in" but I did not see him for long and had picked my car out before coming in. I could have skipped right to the unpleasant and condescending finance piece right away. In which tone only changed once I said my Dad was from Oklahoma and related to Texas. While I understand having hard days or not wanting to be at work, people are spending a lot of money. Some understanding, sensitivity, and awareness can go a long way during this portion. I also ended up spending the most time with him. Thankfully, it turned around with my efforts to relate to him and he ended up being pleasant. I would return to Lithia. Although this sounds negative, overall, it was a good experience. They were kind. It was clean. I'm buying a car, not making friends. I get it. Although. you asked for my thoughts. :) More

Excellent Service, Mike in the service department was very helpful and very nice to work with, so appreciated for all you did for me. very helpful and very nice to work with, so appreciated for all you did for me. More

Excellent service & timely service. It made up for my last visit! I was able to leave my car & they serviced it while I was gone. Jesse is great to work with! It made up for my last visit! I was able to leave my car & they serviced it while I was gone. Jesse is great to work with! More

The dealership is fine. I got my oil change done after waiting for 3 cars ahead of me. Don't know why the other bay was close. I ask about a tune up but he said it would be I got my oil change done after waiting for 3 cars ahead of me. Don't know why the other bay was close. I ask about a tune up but he said it would be over $1000. For a tune up. Seriously. I declined. The oil change was fine. The guys work was fine . More

Very efficient service dept. Convenient to have a first come first serve model. No problems. Convenient to have a first come first serve model. No problems. More

Every time I have come to Lithia Springfield the work has been done in a timely matter, the quality of the work has been top notch, and every staff person has been friendly and welcoming. been done in a timely matter, the quality of the work has been top notch, and every staff person has been friendly and welcoming. More

I like the system, you don't have to make an appointment, you simply get in line. The staff working in the area doing oil and 5000 mile services are friendly, competent, and efficient. I wait less time than you simply get in line. The staff working in the area doing oil and 5000 mile services are friendly, competent, and efficient. I wait less time than when I I used to take my old car to another service department (in a different city) and that was with an appointment! More

They are always friendly and willing to help with advice on how to take care and look gorgeous on my vehicle. on how to take care and look gorgeous on my vehicle. More

They always do a good job servicing my vehicle. I appreciate their courteous service and attitude! I appreciate their courteous service and attitude! More

I was traumatized on arrival as my car had totally died by the service bldg. I was greated with care and respect. The gentleman who took care of me: your best employee. by the service bldg. I was greated with care and respect. The gentleman who took care of me: your best employee. More