Lithia Volkswagen of Des Moines- Service Center

Awesome experience Above and beyond summerizes the experience I had. From the time I was greeted till the time I left I thoroughly enjoyed my experience. I was informed Above and beyond summerizes the experience I had. From the time I was greeted till the time I left I thoroughly enjoyed my experience. I was informed throughout the process of my car being worked on and everything was fixed correctly. Strongly recommend Volkswagen of Des Moines to confidently work on all VW’s. More

Honest and reliable Everyone we worked with at Lithia was great. Especially Ross and Ron. I’d highly recommend their service. I’d even send my grandma to get work done at Everyone we worked with at Lithia was great. Especially Ross and Ron. I’d highly recommend their service. I’d even send my grandma to get work done at their shop and I love my grandma. More

They must be short handed...felt like I was not important I called 4 times before I finally got a service rep to answer the phone, I let the phone ring 20 times. I got a receptionist to answer once and she I called 4 times before I finally got a service rep to answer the phone, I let the phone ring 20 times. I got a receptionist to answer once and she took a message....3 days later I called back as I had not got a call back...Not impressed with phone procedures. When I picked up my car no review was done on future needs or how they had inspected my car. Really felt like I was an inconvenience to the service people. On a good note, my drivers both ways were very enjoyable. More

Long waits for scheduled oil changes. I bought a used vehicle from Lithia last August, and decided to purchse oil changes for life too. So far I've brought the vehicle in four times for a I bought a used vehicle from Lithia last August, and decided to purchse oil changes for life too. So far I've brought the vehicle in four times for a scheduled oil change. My average wait time has been 2 hours!. This seems excessive and I honestly wish I had not purchased this option in hindsight. More

overpriced Charged $120 to replace two air filters. Both of which cost $12 each online. Also, I'm fairly certain they kept the key to my rims the last time I had Charged $120 to replace two air filters. Both of which cost $12 each online. Also, I'm fairly certain they kept the key to my rims the last time I had my tires rotated. I can't find that thing anywhere, and I haven't touched the wheels myself. More

Excellent Service Advisor Service Advisor Cheyenne Swink went over and above to see that my issue was taken care of. My car has had several recent issues and she made sure I w Service Advisor Cheyenne Swink went over and above to see that my issue was taken care of. My car has had several recent issues and she made sure I was comfortable at each visit. She was wonderful. More

Accommodative of customer needs This service center is accommodative of customer needs. While they were unable to get my car in for two weeks while my engine was not running smoothl This service center is accommodative of customer needs. While they were unable to get my car in for two weeks while my engine was not running smoothly (the last time this happened, I had to replace my engine) they we're accommodative once the service was performed. There were recommendations to change parts which were contrary to what my primary other shop had indicated, such as: replacing rear shocks and bearings and replacing breaks. Although my brakes have approx 25% left and I plan on replacing them at the 70k mile mark (currently at 66k) the dealer insinuated that I should replace them immediately. After providing a realistic timeline, they agreed that the replacement was not necessary at this time, but should be done in the next 5-10k miles. Regarding the shocks, I had a vehicle inspection at 64k miles, and there was no indication that shocks were in need of repair. At 66k miles, they were apparently completely blown. This is confusing to me, as this drastic a change should not occur over 2k miles. Further, I have not experienced diminished ride quality or "clunking" sounds typical of blown shocks. More

New Look on Service I took my 2014 Passat in for what has been a long overdue permanent fix to a recall of airbag. Staff were attentive and best of all focus on my reason I took my 2014 Passat in for what has been a long overdue permanent fix to a recall of airbag. Staff were attentive and best of all focus on my reason for being there. In the past, I felt like service staff were more interested in selling me a service, and salesman "walking by" trying to sell me a new auto, than providing the service my car was there to receive. Service was completed timely. Remember, if I wanted service buddies, I would have bought a Chevy, Ford, or Chrysler/Dodge. More

Excellent service I drove from Cedar Falls to DSM to have my car serviced. I am pleased with the thorough service and they even did my recall. I drove from Cedar Falls to DSM to have my car serviced. I am pleased with the thorough service and they even did my recall. More

Good work, a bit unorganized Factory recall work performed but picking up vehicle took too long, could not find my car. Picked up right at the time the service center was closing Factory recall work performed but picking up vehicle took too long, could not find my car. Picked up right at the time the service center was closing. More