Livermore Toyota - Service Center

Will return Service manager got me in and out quick. Attention to detail. Courteous. Rick Souza was fantastic to work with. One of few dealerships that are HONES Service manager got me in and out quick. Attention to detail. Courteous. Rick Souza was fantastic to work with. One of few dealerships that are HONEST!! Thanks Rick! More

Services of my 2007 Prius The service was excellent and the service adviser was very knowledgeable and helpful to get my repair done timely with a reasonable cost. I was very The service was excellent and the service adviser was very knowledgeable and helpful to get my repair done timely with a reasonable cost. I was very satisfied by the whole experience with Livermore Toyota. More

Good service experience Livermore dealership is just off the highway, easy to reach. They do follow up and with their coupons the service is cheaper than surrounding dealersh Livermore dealership is just off the highway, easy to reach. They do follow up and with their coupons the service is cheaper than surrounding dealerships. In my experience so far, they never over sell Service required. Rick even recommended, I wait for some services and watch for certain symptoms. That’s an attitude I would appreciate More

Absolutely Outstanding and Consistent Service! Rick Souza is a true professional and always a pleasure to work with. I trust the Livermore Toyota service profesionals with all our and Lexus and Toy Rick Souza is a true professional and always a pleasure to work with. I trust the Livermore Toyota service profesionals with all our and Lexus and Toyota vehicles. More

Excellent Service and friendly employees Excellent customer service and the employees are very friendly. My Prius is still under warranty, and I just purchased ToyotaCare Plus (extended warra Excellent customer service and the employees are very friendly. My Prius is still under warranty, and I just purchased ToyotaCare Plus (extended warranty)... solid value. More

Great service advisor. John Z provided great service during the visit. He listened to our concerns and made sure we were satisfied with the work performed on our 2018 Camry John Z provided great service during the visit. He listened to our concerns and made sure we were satisfied with the work performed on our 2018 Camry. More

over 5 hours wait for maintenance I checked in my Avalon for maintenance at 12 noon appointment, did not leave that place until 5:30pm! The front guy personnel is very condescending. I checked in my Avalon for maintenance at 12 noon appointment, did not leave that place until 5:30pm! The front guy personnel is very condescending. He offered me 3 tiers of service with escalating prices, He was disappointed that I chose the basic service. Later, He came back to me and said that my tire has a "small nail" and needed replacement, I said my tires are all fine based from my drive from Tracy to Livermore, and i said "I didnt have tire low pressure alarm indicating from my dashboard". Once again he gave me that look of frustration. This man is passive aggressively haggling, it is so uncomfortable. 5 hours later, when i see my car parked outside, i asked him "what are we waiting for? its over 5 hrs of waiting now". His response was "their computer program shut down and just now working again." More

Issues not taken care of, lack of communication It did not seem like the service advisor really listened to us. He tried to up sell us to a bigger service, but we wanted to focus on the gps problems It did not seem like the service advisor really listened to us. He tried to up sell us to a bigger service, but we wanted to focus on the gps problems. We explained that we had recalibrated it multiple times and it works for a while then stops working. I asked if we needed a new disc for the maps and he said he would check. When my wife picked it up they said they recalibrated it and it seems to work. She explained that is the problem , we keep doing that and then it fails again. They said , oh no one told us that, it was not on the work order. She asked about the disc and they said they did not know. Sure enough, drove it for a bit and now it’s not working. More

Came in for 30,000 mile service. Dan Eston got me in and out quickly and everything was done well. Car was clean and ready to go when I arrived to pick it up. Dan Eston got me in and out quickly and everything was done well. Car was clean and ready to go when I arrived to pick it up. More

super fast service without any hassle. I was in for an oil change w/o appointment. Livermore Toyota serviced my car in a very short time and the service manager was courteous and friendly. I was in for an oil change w/o appointment. Livermore Toyota serviced my car in a very short time and the service manager was courteous and friendly. More