I did my homework before coming to Dublin Toyota—built a - SB78
I did my homework before coming to Dublin Toyota—built a Tundra online, reviewed financing, and sent my info over expecting a professional experience. It went downhill from there. First, the salesperson wouldn't even call me; I had to chase him down to confirm my availability.
When I arrived, the experience was a comedy of errors:
Zero Inventory Knowledge: He immediately tried to push a used model I had no interest in, then literally wandered the lot because he didn’t know where the Tundras were parked.
Bizarre Disorganization: He finally led me to a row of "new" trucks, only for me to open the door of one and find it belonged to a customer, complete with their personal belongings inside.
Completely Uninformed: He couldn't answer a single basic question about the truck. I literally had to pull out my own phone and look at Toyota’s website to get answers. I knew far more than he did.
No Discovery: He never asked what I needed the truck for, what my monthly budget was, what I wanted for my trade-in, or how much I wanted to put down.
After test-driving a 1794 and an SR5, he completely ignored my hesitation and aggressively pushed for a deposit. When I asked for my trade-in keys back, they joked about "not holding me hostage"—a comment that instantly made me realize that’s exactly what they were doing.
I am absolutely buying a Tundra 1794 (non-hybrid), but I will be taking my business elsewhere. I refuse to give a commission to a salesperson who knows nothing about the product they are selling. Save yourself the headache and go to a different dealership.
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