Livermore Toyota - Service Center

I brought my car for Cila JET Everyone from the service manager to the rental car person to all other personnel,were helpful and friendly. The work on my car was beautiful. Everyone from the service manager to the rental car person to all other personnel,were helpful and friendly. The work on my car was beautiful. More

I trust Livermore Toyota I purchased my Toyota Prius plug-in from Livermore Toyota in March of 2014. I live about 10 minutes from Oakland Toyota and about 15 minutes from Wal I purchased my Toyota Prius plug-in from Livermore Toyota in March of 2014. I live about 10 minutes from Oakland Toyota and about 15 minutes from Walnut Creek Toyota, but I have always taken my car to Livermore Toyota which is about 50 minutes from where I live. I don’t mind driving the extra miles because I always feel comfortable at Livermore Toyota due to their honesty and quality of service. If I decide to buy another Toyota, I would only buy from Livermore Toyota. More

Dealership Follow-up After Sale Updated February 25, 2017: After meeting with Mark Fusselman, the General Manager for Livermore Toyota, my concerns from last week (see below) were li Updated February 25, 2017: After meeting with Mark Fusselman, the General Manager for Livermore Toyota, my concerns from last week (see below) were listened to and my windshield wiper issue was resolved before I left the dealership. I was also able to resolve a second issue that will be taken care of later this week (weather permitting). It is always encouraging to be able to resolve a conflict and come away with a plan. The original review below received one star based on initial experience (February 21, 2018). After the purchase of my 2017 Toyota Tacoma in December 2018, Sunny Ahmad assured me after a rough sales experience that if I had any problems with my new vehicle, he would personally take care of any problems. My Tacoma has the six speed manual transmission which is not very popular in California, which is why it sat on the dealership lot for 20 months. After the last set of winter storms passed through Northern California, it became clear that the sun had taken a toll on the wiper blades. In my mind a new vehicle should come with new wiper blades. The service department stated that they could not replace the wiper blades without paperwork from the sales department. My salesman, James Wyche, was more than happy to help me out but when we approach Sunny for the required form he stated that he was unhappy that I had given him a negative review during my review of the dealership. Both James and I were stunned, but not surprised, by Sunny's behavior. More

Glad rhey are here Friendly, helpful people. The service was done quickly and then explained. People of a certain age are happy that this particular dealership is here a Friendly, helpful people. The service was done quickly and then explained. People of a certain age are happy that this particular dealership is here and getting a good reputation. More

Last experience was the worst I showed up to my appointment time 10 minutes early. I waited outside 15 minutes with no help. I went inside 2 times and was told twice to wait outsid I showed up to my appointment time 10 minutes early. I waited outside 15 minutes with no help. I went inside 2 times and was told twice to wait outside by my vehicle. It was 45 degrees outside. Me and many others were waiting outside for over 30 minutes. There was nobody checking anyone in and there was no sense of urgency by the staff until the line of vehicles was to the frontage road. Normally my experience is good but if this happens again I will go back to Dublin Toyota. Once I was helped my experience was good but the check in process needed major help. More

Wait is too long Why would you have your service advisors do the prep work on the vehicle? I waited for almost a half an hour for someone to come out to my vehicle and Why would you have your service advisors do the prep work on the vehicle? I waited for almost a half an hour for someone to come out to my vehicle and I had an appointment. It was even worse because you only had two people writing up vehicles. It was a lot faster the other way when you had the runners come out and log all the information and prep the vehicle then all you had to do is bring in your slip to get entered in the system. It seems to me like someone is trying to justify their job. It’s pointless. I’ve been going to you guys since before I purchased my vehicle from you and by far this was the worst experience I’ve had with you. Please go back to the way you were doing it before More

Always a wonderful experience Bought my car from this location, and it is my favorite place to return for service. Their coupons are fantastic but even without them I would return Bought my car from this location, and it is my favorite place to return for service. Their coupons are fantastic but even without them I would return again and again. Everyone is friendly and willing to help an answer even the silliest of my questions. The shuttle to the outlets is a wonderful bonus! More

Great service and friendly Everyone is always nice and helpful I drive from Oakland to go here. I appreciate the timely service, clean atmosphere, and thorough run down of the s Everyone is always nice and helpful I drive from Oakland to go here. I appreciate the timely service, clean atmosphere, and thorough run down of the service. Thanks! More

Worst service After spending 60k at Livermore Toyota we decided to have them service both our Toyota’s well never again my 2017 Tacoma was returned to me missing a After spending 60k at Livermore Toyota we decided to have them service both our Toyota’s well never again my 2017 Tacoma was returned to me missing a locking lugnut who knows if the others were torqued.... so i brought it back and they tried to send me on my way without a locking lugnut.... no sir!!! They’re on there for a reason!!! Well after the run around the manager took care of it but i got to spend my day off fixing their mishap! More

Service The staff is helpful, friendly. I have to wait there because of where I live. When I revive a time for the repairs to be completed the staff is usuall The staff is helpful, friendly. I have to wait there because of where I live. When I revive a time for the repairs to be completed the staff is usually pretty close to the time given and my vehicle is returned washed More