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Lochmandy Auto Group
Elkhart, IN
235 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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235 Reviews of Lochmandy Auto Group
August 19, 2024
My 2009 Grand Caravan (bought via Tim O'Hara), needed a new head Gasket (151,000 miles - otherwise all OK.) Tony helped assure it would be covered under Chrysler's lifetime engine & power train warranty - new head Gasket (151,000 miles - otherwise all OK.) Tony helped assure it would be covered under Chrysler's lifetime engine & power train warranty - and it indeed was. Several days and about 50 miles later, it seems to be running as hoped. Thanks, Tony and crew! More
by thomasdlefevre
Verified CustomerEmployees Worked With
Tony (Service Mgr.)
August 12, 2024
Great service! Dropped off in the express lane and my van was done in under an hour. They staff are all helpful and friendly. Very happy with my visit. Dropped off in the express lane and my van was done in under an hour. They staff are all helpful and friendly. Very happy with my visit. More
by adelgado7
Employees Worked With
Morgan Drumm
August 05, 2024
They do very well with communicating and keeping me updated. Unfortunately, it took over 3 hours to get through the quick service lane and I was the 3rd person in line at 7am. They need to improve th updated. Unfortunately, it took over 3 hours to get through the quick service lane and I was the 3rd person in line at 7am. They need to improve this process. It does not take an extra hour to do a fuel filter on a new Ram as they told me it does. I know because I own a 6.7L Cummins and service my own. More
by J
Employees Worked With
Worked with service not sales
July 30, 2024
Honestly, I don’t feel that you stand behind your warranty. I have documentation from another mechanic on an issue but you won’t look into it under warranty due to not being able to duplicate the iss warranty. I have documentation from another mechanic on an issue but you won’t look into it under warranty due to not being able to duplicate the issue. You want to charge me money instead of looking at a warrantied vehicle. I’ve also had issues with your spare parts department not standing behind the product they sold. In fact, my bank ended up siding with me and refunded my money, not you. I don’t feel that Lochmandy has a backbone. You constantly refer to the auto manufacture in situations instead of honoring the work that you do. I will be purchasing a vehicle later this year and will not be choosing Lochmandy. Once my repairs are also complete on my Jeep, I will move my repair work to Tyler Automotive. More
by Anonymous
Employees Worked With
Morgan Drumm
