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Lochmandy Auto Group - Service Center

Elkhart, IN

4.2
80 Reviews

80 Reviews of Lochmandy Auto Group - Service Center

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April 28, 2024

Lochmandy is amazing and truly a team. Peggy Harman is a rockstar and a very caring individual. She has brought a positive attitude and problem solving approach to everything. More

by seanfohara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peggy Harman
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Apr 30, 2024 -

Lochmandy Auto Group responded

Thank you for your kind review, Sean! We are so glad to hear that you had a positive experience with us and that your vehicle is running great. We strive to provide excellent customer service and quality vehicles, and we are thrilled that we were able to do that for you.

Helpful
April 24, 2024

Had to have recall work done on my 2015 JGC overland diesel. Everyone was extremely helpful and just plain amazing. Even though we hadn't purchased our vehicle through them they didn't treat me any diff More

by MSTINABEANA2
Recommend Dealer
Yes
Employees Worked With
Service department staff
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Apr 24, 2024 -

Lochmandy Auto Group responded

It's always wonderful to hear from happy customers like you, Tina! We take great pride in providing exceptional customer service and reliable vehicles, and we are glad to see that you were satisfied with your experience. Thanks for your kind words!

Helpful
April 19, 2024

Lochmandy got me in for an oil change quickly and efficiently. Overall, I was very happy with the service. More

by Reviewer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Lochmandy Auto Group responded

It's always wonderful to hear from happy customers like you! We take great pride in providing exceptional customer service and reliable vehicles, and we are glad to see that you were satisfied with your experience. Thanks for your kind words!

Helpful
April 19, 2024

We have been buying cars from Lochmandy’s for a long time over 30 years. We like the staff that works there. We love our cars. More

by retiredgamblingchic1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peggy Harmon
Report | Print
Apr 22, 2024 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, Janet. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

Helpful
April 18, 2024

Excellent service, Pleasant Service Advisor. Ability to rent a car was convenient. I would come back for other services. More

by gakling1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie (Service Advisor)
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Apr 18, 2024 -

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review, Gloria! We are so pleased to hear that you had an outstanding experience with us. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

Helpful
April 17, 2024

Convenient, reliable service performed in a well mannered, maintained and welcoming environment. Loved the complimentary snacks for myself and little one. More

by CCLARK575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Lochmandy Auto Group responded

We are so glad that you had such a great experience at Lochmandy Auto Group, Chandler! We take great pride in providing top-notch customer service and quality vehicles, and it's wonderful to hear that you were able to benefit from that. Thank you for your kind words!

Helpful
April 17, 2024

Was in for an oil change while waiting myself and my husband over heard the manager Liz and the Janitor complaining about the company and all the other employees very negative experience needless to say More

by jjeld12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Drumm
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful 1
April 16, 2024

Friendly service, Total cost was exactly as quoted. Service was quick. Would recommend this dealership to everyone! More

by bsjastrzembski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, Bernard. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

Helpful
April 15, 2024

Was in for warranty work and They didn’t put my air cleaner box on right and ruined my turbo.. dirt got in and that was the end of that. So don’t think to highly of this dealership More

by tonyallberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Morgan Drumm
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Lochmandy Auto Group responded

Our Service Manager, Bob Bertog, would like to speak with you regarding your recent experience. He can be reached by phone at 574-264-1174 ext. 1189 or by email at bbertog@lochmandy.com.

Helpful 1
April 15, 2024

The process of getting my car repaired took a lot longer than I had hoped. A lot of that had to do with how my warranty company processed the repair so there was not much that Lochmandy could do. The Loch More

by JPANKOKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Drumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, Jamie. We always strive to provide the best service possible to our valued customers, and we will aim to do better next time. Thank you for your support!

Helpful
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