Lockhart Cadillac

Brett Casey, Lockhart Service, took my repairs personally! Brett Casey followed my repairs personally and made sure I was satisfied with the end result. Lockhart offered a new Cadillac as the loaner vehicle, Brett Casey followed my repairs personally and made sure I was satisfied with the end result. Lockhart offered a new Cadillac as the loaner vehicle, while mine was in the fixed. Truly the service you expect from a Cadillac Dealer. More

Outstanding customer service by Tony Cron Tony Cron did an outstanding job making sure my Cadillac Deville would finally get the repairs that it needed. For months I'd been to several other p Tony Cron did an outstanding job making sure my Cadillac Deville would finally get the repairs that it needed. For months I'd been to several other places trying to get it running right again and failing miserably. My biggest mistake was not bringing it to Lockhart sooner for service. Tony looked over all my receipts from the past 18 months, looked them over carefully and then passed them on to the mechanic. His goal was to make sure my car was gone over thoroughly so nothing would be missed. As it turned out, my car needed a lot of work, but it was finally somewhere the work would be done right the first time and nothing was going to be left undone. During this lengthy process Tony made sure to keep me informed every step of the way. He also took extra time to call my extended warranty company to see if any of the necessary repairs were covered, explained every repair and why it needed to be done, broke down the costs for me, provided rides for me during this week long process and helped make a difficult situation manageable. After having experienced so many problems from so many other places with so many repeated repairs (and the list is quite long!) it was wonderful to finally be able to trust someone with my car and know it was going to be fixed right. So please pass on my high praise for Tony Cron to the general manager and the owner of Lockhart Cadillac. He went "above and beyond" the call of duty for me, and as a former major in the United States army that's a really big deal. In fact, I’m so confident my car is going to be fixed perfectly (finally!) that I’m writing this review before I even get it back. That’s this Friday and I can’t wait! Janet More

Came in for recall work, waited almost 2 hours and car was u I came in to get warranty work and a courtesy check, after waiting an hour and a half, I ask about the vehicle. I then wait 20 more minutes with no an I came in to get warranty work and a courtesy check, after waiting an hour and a half, I ask about the vehicle. I then wait 20 more minutes with no answer... to be told that its finally finished. Go out to the car and the electronic key fob was missing, the car was unwashed and not vacuumed. After tracking down a service Rep to get it all corrected I'm now again waiting. More

Outstanding Service Although I purchased my Cadillac in another state, Lockhart Cadillac in Fishers, Indiana is the only place she goes for service! Tony is the service d Although I purchased my Cadillac in another state, Lockhart Cadillac in Fishers, Indiana is the only place she goes for service! Tony is the service department has been nothing short of spectacular in every dealing I have had the past year and a half. Whether the service was for routine maintenance or repairs, the service level is consistent and consistently outstanding. More

Great Experience It has been a long time since I have shopped for new cars. I absolutely loved the experience at Lockhart Cadillac. Our salesperson, Matt Mustafa was a It has been a long time since I have shopped for new cars. I absolutely loved the experience at Lockhart Cadillac. Our salesperson, Matt Mustafa was a great representative of the brand and the dealer. He was very knowledgeable, courteous and accommodating to our needs. Lockhart went out of their way to make our purchase simple and easy. I can't wait to buy my next car from there. More

Typical snake-oil salesmen: slick, sneaky, not trustworthy We had an agreement on a deal for a car - everything was ready to go - until Dave Lucas (or his superiors) wanted to get an additional $1000 out of us We had an agreement on a deal for a car - everything was ready to go - until Dave Lucas (or his superiors) wanted to get an additional $1000 out of us for purely nonsense reasons. These guys are snakes, pure and simple, and are the stereotypical "used-car salesmen" that everyone hates dealing with. More

Everyone was extremely warm and positive..this was my first servicing of my SRX and I kinda did not know what to expect...great experience! They covered all my questions with patience and the car was sp first servicing of my SRX and I kinda did not know what to expect...great experience! They covered all my questions with patience and the car was spotless when they finished....replacing a wiper blade that was iffy. Class is not always measured in dollars and cents! Customer Service without being forced is certainly practiced at this dealership. More

Great customer service! Jim Schultz represented both the brand and the dealer in a highly professional manner. Work was performed in a timely manner and I was kept in the loop throughout the process. brand and the dealer in a highly professional manner. Work was performed in a timely manner and I was kept in the loop throughout the process. More

Mike was able to find this car for me out of town. Car was spotless when I picked it up. Had a couple minor issues with the vehicle which he repaired at no charge. was spotless when I picked it up. Had a couple minor issues with the vehicle which he repaired at no charge. More

How many times can you honesty say that your experience getting your car serviced was outstanding. I have NEVER had a bad experience at Lockhart Cadillac. Kim Heman and Sam Pruitt are employees who care a getting your car serviced was outstanding. I have NEVER had a bad experience at Lockhart Cadillac. Kim Heman and Sam Pruitt are employees who care and make a dealership successful. They have gone above and beyond their job descriptions to make sure my job was done correctly the first time, I would HIGHLY recommend Lockhart Cadillac to anyone!! More