Lockhart Cadillac of Greenwood

Service center left very little to be desired , BAD SERVICE I have a 2011 cts coup & I had a problem with the car understanding what I said for telephone & navigation hands free . The mechanic tried to figure i I have a 2011 cts coup & I had a problem with the car understanding what I said for telephone & navigation hands free . The mechanic tried to figure it out & Sad it had a bad mic is all it could be so it was ordered & installed & the car did the same thing . I was given paperwork by Melissa Detamore & she highlighted two sentences. She said my car had to have on star to work hands free . After I paid & didn't receive a your welcome after my thank you for about the 4th time in two different days I went to the front & asked for the general manager . MEANWHILE, the salesmen said yes your car does have hands free on phone & on navigation which I was told did not . I stayed & the SALESMEN saved the day & showed me how to work both WHEN even the mechanic that put the mic in could not tell me if I had hands free navigation . I think the dealership needs more knowledgeable people as their sales staff & if the dealership can not find someone then pay the salesmen for doing the work for the mechanic & the service department that told me the car was incapable. I still have the documents printed out from when the service person Melissa Detamore printed & gave me saying that navigation could not be hands free with the mechanic standing next to her puzzled as I was . I believe I paid for a mic that I did not need in the first place . But I am trying a different dealership from now on . WHAT A MESS More

We had a very favorable experience buying my Cadillac. They were friendly, willing to negotiate, and supplied me with an excellent vehicle. I'm extremely pleased with everyone at the dealership and the m They were friendly, willing to negotiate, and supplied me with an excellent vehicle. I'm extremely pleased with everyone at the dealership and the manner in which they conducted themselves while I purchased this vehicle. More

Lockhart Cadillac of Greenwood IN is an exceptional dealership staffed with competent - customer oriented employees. This is the reason that I have noted "GREAT" above. Good people that take their work dealership staffed with competent - customer oriented employees. This is the reason that I have noted "GREAT" above. Good people that take their work seriously. More

Found dealer on the internet after going to local lots and not finding anything used. Called twice and went over the Cadillac SRX options they had for me to consider requested 3 vehicles be brought in fo and not finding anything used. Called twice and went over the Cadillac SRX options they had for me to consider requested 3 vehicles be brought in for me to look at, at the Greenwood location. Arrived at the lot and they had all of the vehicles ready for me even inside due to the rain drizzling WOW. The lot also had an abundance of other new and used SRX's to view they even had a demo and once we drove that one my husband was hooked. I knew he would be due to the bigger 3.6 engine and the color being Black which was not even an option for me but he was happy. So we were there for 3 hours and decided the demo was just too good of a deal to pass up even though i wanted a white one. After 2 days of deliberation and waiting to see if they were going to throw in the extra items I requested and higher trade on our Audi we were ready to go. I filled out the credit app online and checked our banks rates which were higher I spoke with the finance girl Jenny and she even beat the banks lowest rate with auto withdraw by 1/2 a % AWESOME!!! There was always someone smiling and happy to answer our questions/concerns and we had a lot of them. Everyone was extremely patient because I just couldn't decide to spend that much money even though it was a steal. They made purchasing a luxury vehicle out of town a breeze as well as a pleasure. They acted like we were the only ones in the room even when it was packed. Our sales guy "Larry" even spent a whole hour with us explaining and showing us how to work the new Que system on our new Cadillac, boy is he good!!! Overall extremely happy and looking forward to seeing the team again in the future. I am planning on bringing down an aunt from Ohio to buy her new Cadillac :) More

A great experience buying a vehicle. Not only my salesman, Bill, but the whole staff was great. I will tell all my friends that's for sure. salesman, Bill, but the whole staff was great. I will tell all my friends that's for sure. More

Everyone was very helpful and friendly They were Everyone was very helpful and friendly They were professional and informative and the process went very smoothly We were given all the time we neede Everyone was very helpful and friendly They were professional and informative and the process went very smoothly We were given all the time we needed More

I would never recommend Lockhart Cadillac. I was deceived by my salesman (Tom Knoll) and when I called to file a complaint to the sales manager, I was treated with complete disrespect to my situatio deceived by my salesman (Tom Knoll) and when I called to file a complaint to the sales manager, I was treated with complete disrespect to my situation and basically laughed at. The sales manager was rude, obnoxious and impolite. I have never been treated that way by someone in customer service. The sales manager ended by hanging up on me when I stated I would file this with the Better Business Bureau. Apparently Lockhart Cadillac likes to take advantage of young pregnant couples who are trying to find a safe reliable car for their family. I guess if I had bought a Cadillac and not a 2 year old Chevrolet Malibu I would have been treated with some decency and not passed along like nothing. More