Loganville Ford

Service I Can Trust! I have found an auto mechanic I can trust. A few months ago, I had my Escape serviced with ANOTHER Ford dealership. Too bad I wasn't on my toes wh I have found an auto mechanic I can trust. A few months ago, I had my Escape serviced with ANOTHER Ford dealership. Too bad I wasn't on my toes when I dropped off my car at their Quick Lane because they manipulated me into buying flushes that I now doubt I needed. I will never deal with them again. With some trepidation I took my car to Quick Lane at Loganville Ford today for a couple of minor issues and met Stephen Arnold, the Quick Lane Service Manager. He treated me like family instead of a cash cow. I am very pleased with both his attitude and knowledge of the car's issues. I look forward to working with him and Loganville Ford. More

Customer service and hiding a car issue Bought a 2015 Yellow Mustang on 30 March 2018. Beautiful car and immediate response to get the deal done. 6 April and we have a car issue that is so Bought a 2015 Yellow Mustang on 30 March 2018. Beautiful car and immediate response to get the deal done. 6 April and we have a car issue that is something they knew about but failed to disclose. How do I know this? The salesman diagnosed the issue over the phone, so to my eyes you already knew about the issue but failed to disclose. Now, I can get zero response from the dealership and they want us to pay for the repair. More

Excellent service We receive excellent customer service. Very friendly associates with both buying and financing the vehicle, would definitely recommend this dealers We receive excellent customer service. Very friendly associates with both buying and financing the vehicle, would definitely recommend this dealership to others. Max was fantastic and Tony helped sending pictures to view. Highly satisfied!! More

Visit Here First Greeted with a warm welcome by Skip in Sales and worked with us until the close of the deal. The entire Sales and Finance team was patient and attent Greeted with a warm welcome by Skip in Sales and worked with us until the close of the deal. The entire Sales and Finance team was patient and attentive to our needs. They went above and beyond their call. We are appreciative and truly grateful for all they did for us. Thanks, Loganville Ford Team More

Lost this customer Failures #1. Not notified My 2013 ford explorer was under a safety recall. possible carbon monoxide leaks into rear seating area. Grandkids area. Failures #1. Not notified My 2013 ford explorer was under a safety recall. possible carbon monoxide leaks into rear seating area. Grandkids area. Found out by asking 03/27/2018. Had asked about recalls over pass 4 yrs. told.” None”. They said they were notified 10/2017. Failure # 2. Did not rotate tires during oil change and tire rotation. This occurred a couple of yrs ago and they have rotated since every 5000 mi. Without failure comped me a oilchange Failure # 3. Have 2 motorcraft batteries bad in 5 yrs these batteries advertise as 3 yr full replacement 100 months prorated by ford. Loganville ford failed to honor that battery sticker. Saying waranty was for 36000 mi. Car waranty not prorated as battery indicates. Then quoted a new and remanufactured engines,transmission and components waranty and policy manual. As to why the battery claim of prorated for 100 months is null and void after 39 months of usage ( look up motorcraft bxt 65 650.). After 5 yrs of doing bussiness with loganville ford they offered me the 3rd battery in 63 months for 108.00 as compensation and in liew of honoring the motorcraft battery Waranty. This i believe is a ford motorcraft waranty acknowledgement problem. I did not get any help through loganville ford service dept with this problem. Failure to send out Safety recalls or notify customers of such is inexcusable. There is a reason that 3 row seating is purchased. For family’s it is children. More

GO SOMEWHERE ELSE Spend 40k on a used truck and 2 days later service engine light comes on. Stan (salesman) told me the day before I purchased the truck that they would Spend 40k on a used truck and 2 days later service engine light comes on. Stan (salesman) told me the day before I purchased the truck that they would work with me if something like that was to occur. LIAR! So I made an appointment at 8:00 AM. I get there at 8:00 AM. 10:00 AM they tell me what the problem was and $750 to fix. I knew what the problem was with a cheap scanner and google in like 30 mins before I even went. I thought they were being nice and actually fixing it for the amount of time I was waiting. WRONG! Save yourself time and money, shop somewhere else. They probably was aware of problem and cleared the computer and knew it would take some time for the truck to go through the drive cycle and display service engine light . More

Jury still out will update in 2weeks If you ask me 2 days ago I would have not hesitated to give them 5 ?? skip was more then helpful friendly and worked with me to get to price point whe If you ask me 2 days ago I would have not hesitated to give them 5 ?? skip was more then helpful friendly and worked with me to get to price point when no one else would on a 2012 challenger. My hesitation is because 2 days after having the vehicle the ABS and traction control light is on, I’ve notified the sales tech not sure if anything they will do it’s “as is” leaving for vacation when I get back if there not willing to address I will put in shop and hopefully it’s nothing major, I will update my view once I figure out what I’ll have to fix 2 days after purchasing. More

To lazy to work on my Mercury Grand Marquis. They had my car for 3 days. Needed Blend door replaced. Finally called them. They said the work would take to long and not be able to make enough mone They had my car for 3 days. Needed Blend door replaced. Finally called them. They said the work would take to long and not be able to make enough money on it. They told they were not going to do the work. To exhaustive of a job. They will never get any of my business. My neighbors are laughing at this though. Don’t go there beware of this place. More

Service/oil chg,new tires Went in for a oil change.... but thanks to lance Myers ended up with 4new tires he matched with local competitors didn’t know if he could do it but he Went in for a oil change.... but thanks to lance Myers ended up with 4new tires he matched with local competitors didn’t know if he could do it but he did... I take my 2014 f150 no where else.. thanks loganville Ford More