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Loganville Ford
Loganville, GA
157 Reviews
As a leading Ford dealership in Loganville, GA, Loganville Ford is in a unique position to provide our customers with whole host of excellent choices from the fantastic roster of cars, trucks and SUVs. Each model-year of vehicles that arrive from Ford Motor Company to our showroom is among the industry leaders in performance and fuel-economy in nearly every individual automotive industry segment. Loganville Ford is an annual winner of local awards for the best place to purchase or lease a Ford vehicle nearly every year. We also offer one of the best service departments in the area that is more than able to handle any problem you may have with nearly any make or model of vehicle you own.
Whether you're shopping for a new car, looking for parts and accessories, or need to have your vehicle serviced, You'll find what you need at Loganville Ford.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 157 reviews
October 18, 2017
Very happy I love my new car and Nathan, the representative was so helpful and quick. 45 min. In and out. Thank you. Loganville Ford is the best. I love my new car and Nathan, the representative was so helpful and quick. 45 min. In and out. Thank you. Loganville Ford is the best. More
by Shirleymay
Employees Worked With
Nathan Swope, Adam Dryden
August 13, 2017
Bad customer service I brought my used King Ranch in for the 105K service that I purchased there in March today. I called for an appointment for 10AM. I had a coupon stati I brought my used King Ranch in for the 105K service that I purchased there in March today. I called for an appointment for 10AM. I had a coupon stating the service would be $39.95 which was stapled to the work order. I waited 1.5 hours and then they came in and said the front brake shoes needed emergency replacement and it would be another 1 to 1.5 hours. I had to go so I declined. I looked over the bill when I got home and I was charged full price even though the coupon was attached ($48.29 Invoice 175154). !. Waiting 1.5 hours for an appointed oil change is not good service. 2. Had I been given the brake news 15 minutes after I arrived I would have had the brakes done 3. If it is an emergency repair why was it not done 6K miles ago when I purchased the vehicle? 4. Based on this experience I will only be back for Warranty covered Items which I over paid for. I sent this as an email to M Crouch and received no response. More
by Frogman
Employees Worked With
James Hanham Jr., Mike Crouch
August 12, 2017
Horrible customer service experience! After 3 attempt's to try and have my oil changed at Loganville Ford I can officially say I will never come back to this place!! The Service departme After 3 attempt's to try and have my oil changed at Loganville Ford I can officially say I will never come back to this place!! The Service department staff is unfriendly and lazy. Even though they still had 3 hours before they closed they still turned away business. I ended up going right up the street to a different establishment and had my oil changed in 20 minutes!! They even offered us water and my children snacks. More
by Dissatisfied customer
Employees Worked With
Matt Stephens
July 23, 2017
Disappointed! The lack of knowledge, pompous attitude and complete disrespect is unbelievable! There are so many other dealerships to visit, I would bypass this dea The lack of knowledge, pompous attitude and complete disrespect is unbelievable! There are so many other dealerships to visit, I would bypass this dealership if at all possible. **Didn't even get to the point of running my credentials or inquiry of my down payment. More
by Cb017431
Employees Worked With
Did not work with the employee I was referred specifically to.
June 28, 2017
Lack of customer service Went to Loganville Ford for a simple oil change. Performed "the works" service. Came to pick up and front hubcap off vehicle. They claim it was damage Went to Loganville Ford for a simple oil change. Performed "the works" service. Came to pick up and front hubcap off vehicle. They claim it was damaged. I was not informed of this and they did not want to offer a solution. Customer service appears to be a lost art at this dealership. I won't be back. BTW. This was my next service back after previous oil change that they didn't reset mileage on oil change computer (had to return) and rotated the tires without resetting proper front to back tire pressures. As mistakes do happen I really was giving them another chance to prove Ford service expertise but it seems I will now be taking my business elsewhere. More
by Stuallum
Employees Worked With
Carey Paul
April 20, 2017
Nathan Swope was awesome. Dealership sucks. Bought a used truck there. Within 2 days it showed dead skip on #5 cylinder. Very bad skip. Notified them immediately. We were out of state so did s Bought a used truck there. Within 2 days it showed dead skip on #5 cylinder. Very bad skip. Notified them immediately. We were out of state so did scan and replaced coil. That did not fix problem. Told them all of this and they wanted to charge $99.99 for diagnostic. Eventually said they would do that for free and work with me on charges for repair. Really???? Bitterly disappointed especially since they claim such wonderful customer satisfaction. I chose dealership due to that. Don't buy used vehicle here. Once it is out the door, you are on your own. A $60.00 part cost them a customer and I hope others heed this. Yes, I bought as is but i did expect it to be roadworthy and pre-existing condition fixed or disclosed. Oh, i forgot.....they did not do diagnostic before resale so they couldn't do either. But I did not know that at the time. I love my vehicle and will enjoy it in spite of their lousy customer service. More
by Deb Moore
Employees Worked With
Barry Weatherby, Matt Stephens, Nathan Swope, Adam Dryden
March 30, 2017
Be afraid of salesman Max.. I was completely fine with my sales guy then I got handed off to Max who is a very unprofessional and hot headed salesman. He turned to me and said it I was completely fine with my sales guy then I got handed off to Max who is a very unprofessional and hot headed salesman. He turned to me and said its ok if you dont buy from us......we'd lose money dealing with yoi anyway.......not a single apology was given...it looked like they were bouncers at a bar when i didnt accept the offer made. I told them several times the payment I needed they kept coming back with higher than i can afford.... I felt threatened by Max he seemed hostile to be honest. More
by Biggtruxx
Employees Worked With
Spike, Max Sayed
March 03, 2017
They stand by their sales We purchased a new 2016 Ford Taurus in early January of this year. We decided to wax and clean the car at the end of February and noticed a small te We purchased a new 2016 Ford Taurus in early January of this year. We decided to wax and clean the car at the end of February and noticed a small tear in the leather rear seat. We never sat in the rear or had anyone else in the car. Mike looked at the tear and without hesitation scheduled us to have it repaired. Not many people would have done this after so long a time. Loganville Ford now has a satisfied customer who will return for all of my service. Thank You Mike and your team for four star service. More
by Hank
Employees Worked With
Mike Crouch
February 25, 2017
Fraudulent Advertised Pricing Inquired about a F-150 Raptor listed on Autotrader.com and received an email from the dealership stating vehicle was "aggressively priced at only $68, Inquired about a F-150 Raptor listed on Autotrader.com and received an email from the dealership stating vehicle was "aggressively priced at only $68,400" (which was the MRSP). Called and spoke with salesperson and then he informed me the vehicle was selling at a premium of $10,000 over MRSP (and their email quoted price) of $78,400. I consider this fraudulent advertising or an email phishing scam. Not a dealership I would do business with. Shame on them for wasting my time. More
by Not OverMRSP
Employees Worked With
Skip Jackson
December 27, 2016
Car buying made easy Nathan Swope did a awesome job start to finish thanks for your help could the right car at the right price and made the deal happen Nathan Swope did a awesome job start to finish thanks for your help could the right car at the right price and made the deal happen More
by Tadams
Employees Worked With
Nathan Swope, Adam Dryden
