Lokey Kia

Poor service Brought the car in for a 'free' oil change. My son picked it up and the next day noticed the oil light was on He opened the hood and saw the whole en Brought the car in for a 'free' oil change. My son picked it up and the next day noticed the oil light was on He opened the hood and saw the whole engine compartment was covered with oil . He called Lokey Kia at 1:00 pm and they said they would have a truck tow the car to the dealership. Then my son looked again at the engine and noticed the oil filler cap was on the radiator mount, obviously they never replaced it after changing the oil. After waiting a couple hours he called Lokey again and was told to wait. The tow truck finally arrived at noon the next day !! Lokey service somehow changed their screw-up into HIS problem So the finally got the car and said 'It won't be ready till tomorrow' This is even though THEY KNEW it was their error, the service rep even mentioned how the tech was in trouble !! So my son was left without a car for two days Lokey service somehow changed their screw-up into HIS problem Two times after that I have spoken to someone at the dealership (after subsequent oil changes, they are free and I considered this a one-off error) and each tiome I asked to speak to the service manager. First time, I was transferred to his voice mail left a message , never heard back Second time , I was called by someone asking me how the oil change was , I told them the story and they said they would have the service manager call me Never heard back -- seems like their standard procedure What gets me I would bet if I brought the car in as a trade-in, they would probably say 'oh we cant give you the full amount, there was engine damage when it was run with no oil' More

Excellent I visited this dealership because of promotional letter I received that stated that they could assist in getting me out of a vehicle in which I was up I visited this dealership because of promotional letter I received that stated that they could assist in getting me out of a vehicle in which I was upside down. I had Rob Nelligan as a salesman. I have been buying and leasing vehicles all my life and never have a met a salesman who was willing to work with me to the fullest extent possible. He listened to where I was coming from and worked diligently to assist me with my needs and ability. As I said previously, never in my life has a salesman put that much effort into assisting a customer. I would recommend this dealership and Rob to anyone who is looking to purchase a vehicle and not have to worry about the "high pressure" of the typical salesperson or the unwillingness of some salesman who won't do what they could to fill you need and requests. More

Total rip off artists!!!! Had a lease on a 2013 Kia Optima, went to go buy out my lease; contract said it was going to be $16,200, by the time they were done three hours late Had a lease on a 2013 Kia Optima, went to go buy out my lease; contract said it was going to be $16,200, by the time they were done three hours later it turned out to be $18,400 an additional thousand dollars in fees in $1000 in taxes, the taxes I understood the fees were ridiculous . I felt as though I were held hostage due to the fact that my lease was expiring in 24 hours. I would never return to the dealer again. More

The Sales Manager Steven Fodor I have one of my best buying experience at Lokey Kia with Steven Fodor... He's so professional and great salesman, he listened carefully , I explained I have one of my best buying experience at Lokey Kia with Steven Fodor... He's so professional and great salesman, he listened carefully , I explained all the information about my trade in and the vehicle that I'm interested in, he did his best to satisfy and helped me out with the payments to close the deal. I don't know how many cars I owned, but never have a deal so fast and easy.. No pressure, no tactics, no games and most important thing is no wasting time. I was dealing with another salesman named Jermaine online or on the phone but never satisfied with his effort, numbers and attention.. He never offered any other options or offers or anything. When I told him that I'm coming the next day, his answer was there's nothing else he can do and asking me why I'm still coming over. Can you believe that ? That's why I decided to go there and wanted to see another manager. I'm so lucky I met Steven and he took care of me so well. Thank you so much again Steve for all your help and effort, your treatment and great customer service... More

I don't know what I have to do to have a review stick here.. I guess Lokey Kia doesn't pay Dealerrater. Lokey Kia is a member of the Presidents club. Only 5% of all Kia dealers make this list.. YOu hav here.. I guess Lokey Kia doesn't pay Dealerrater. Lokey Kia is a member of the Presidents club. Only 5% of all Kia dealers make this list.. YOu have to be in the top 10% of ALL Kia dealers to achieve this award. I just purchased my new Kia Optima from Nick Rizzotto. I told him I went to Crown after seeing all the review on dealerrater. Worst experience I evere had. They said they would sell me the car for $20k out the door over the phone.. when I arrived a completely different story. Then I went back up to Lokey as I did on my last Kia and worked with Nick.. Thank you for a great purchase experience. No BS.. The reviews on this page are total BS.. One dealer has hundreds of review ( the one that pays dealerrater ) and the other doesn't. TOTAL BS. Lokey Kia - Thank you for the great experience and dealerrater, you full of it. Frank Doran.. Loving my new Optima from Lokey. More

I had the best car buying experience at Lokey Kia in Clearwater! David Hampson and Sher Parry are extremely knowledgeable, professional and courteous. The energy at the dealership is great! I love my Clearwater! David Hampson and Sher Parry are extremely knowledgeable, professional and courteous. The energy at the dealership is great! I love my Optima! More

Mark Brown in sales is extremely pushy and utilizes very high pressure sales tactics. He is friendly enough from the start, but quickly turns to high pressure tactics if he believes you may be on the fence. high pressure sales tactics. He is friendly enough from the start, but quickly turns to high pressure tactics if he believes you may be on the fence. I recommend you request another sales person immediately if you find yourself dealing with Mark. I NEVER write reviews, but my dealings with Mark continue to this day... I wish I would've never contacted him in the first place. More

I needed to purchase my 2011 Kian Soul from a lease buyout. I had a closed end lease contract which excluded dealer fees and other fee charges. Lokey added $795.00 dealer fee, $200 inspection fee, ad buyout. I had a closed end lease contract which excluded dealer fees and other fee charges. Lokey added $795.00 dealer fee, $200 inspection fee, added additional $150 to tranfer my tags and title. The cost of my buyout through them amounted to nearly $14000.00 when the buyout was $11764 plus sales tax of $755. I was hostage at this dealership for 3 hours trying to purchase my car. I was able to purchase my car through another dealership, recommended by Kian Motors Finance in less than 1 hour with no additional fees charged and they assisted me with the finance of my car through my credit union with no fees assessed. I would have spent $2400.00 additional to get my car from Lokey. More

trying to buy a used car..drive in ..with 3000 cash and a trade in ..they offered me a fresh trade in..telling me all good about it and 1 owner vehicle..i was seriously considering.. the sales guy (floor man trade in ..they offered me a fresh trade in..telling me all good about it and 1 owner vehicle..i was seriously considering.. the sales guy (floor manager) was keep telling me an old lady owned the car and took care of it very well.. after several times the sales man telling me how nice one owner vehicle it is i asked for the carfax and voila...4 previous owners... i think that should cover why i would never buy from them and not recommend the dealership... More

Dishonest I have bought 3 cars from there. The first was Dishonest I have bought 3 cars from there. The first was a lease, ended up with breaking system problems. Traded the car in because we we moving up Dishonest I have bought 3 cars from there. The first was a lease, ended up with breaking system problems. Traded the car in because we we moving up north needed a SUV for the snow. Financing changed the price after paperwork was signed. Lied about pricing, warranty, and tag information. Long story, I won't bore you with the details. Our mistake was going back a third time to buy a car for my daughter. She fell in love with her car, we didn't want to disappoint her. This was a used vehicle. The price was high, but that was ok, this is what she wanted. We paid cash for the vehicle, our car salesman said we needed to fill out a form, we did agreeing no credit check. We received paper work two weeks later a credit check was done. The salesman showed up at my house demanding a paper be signed by my daughter while I was not home. I had to race back to handle the situation. They did not put gas in the car which is normal for buying a used car from them. I barely made it to the gas station. I spoke with the manager, he gave me a $25 gift card, a $25 service coupon, and was told the salesman had been let go. My newest problem; my daughter had her free oil change done. They told her there was a nail in her tire, non repairable. We brought it to a friend of ours that does tires. No hole a head got stuck on a piece of tread. There wasn't even an entire nail, just a head no damage. Dishonest, please for your sake do not go there. Autoway is the place to be! More