Lokey Kia

I bought a car from Lokey Kia 3 years ago and it broke down just a few month after I bought it BRAND NEW with issues that should never happen with a brand new car. Now recently a piece came flying off the down just a few month after I bought it BRAND NEW with issues that should never happen with a brand new car. Now recently a piece came flying off the front of my car and they are unwilling to take ownership of a clearly faulty part (2 of their employees assured me it was a freak occurrence and it would be covered under warranty, one even admitted to it happening to him once with a brand new vehicle on the lot.) When I went back two days later to order the piece I was told it would not be covered and I would need to pay out of pocket since I no longer have the piece. This was never considered an issue during my first encounter. Their associates are uneducated and uninformed. I encourage everyone in the market to stay AS FAR AWAY FROM LOKEY KIA AS YOU CAN! There are plenty of other dealers that can help you that have integrity and value their customers (two things that Lokey lacks). I received terrible service from them two separate times 3 years apart. It would cost mere dollars for this large dealership to replace this piece and maintain their integrity but they are unwilling. However they sure did try to get me to trade mine in for a new car leaving them to replace the piece anyways. Unbelievably bad experience. More

Its funny I read many reviews before purchasing a vehicle. Lokey Kia has Cindy Hansen that worked her tail off to help me with my new Sorento. She was polite and found exactly what I wanted. Its f vehicle. Lokey Kia has Cindy Hansen that worked her tail off to help me with my new Sorento. She was polite and found exactly what I wanted. Its funny how people talk about car dealers. They did this and they did that. I'm sorry if you just go into the dealership without all your BS, they will treat you with respect. As Cindy did with us. We negociated on the price and felt she was giving us a fair deal. They also gave me my oil changes free for life and I couldn't find this at other local Kia dealers.. This really was a main reason to look a this dealer. Please when you arrive ask for Cindy. She rocks... More

Lied to not only by the salesman, but the sales manager, general manager and the finance manager! Car delivered was NOT the car that we test drove...but they insist that it was...even though we could prove general manager and the finance manager! Car delivered was NOT the car that we test drove...but they insist that it was...even though we could prove it wasn't! Lied to us and told us we were receiving "free perks" and then upon closer inspection of the contract...were actually charged for all of them! Took the vehicle in for the "free perks" only to have it done incorrectly! Really....couldn't you even wash the vehicle before putting the protective coating on? Now we have water spots under it!! They actually had the nerve to give us a "cheat sheet" to fill out their survey. Can't wait to get it so I can again tell how disappointed and stuck we feel with a vehicle we didn't even want! They seem to promise a lot and deliver nothing and not care about it! We are not disappointed in the performance of the vehicle...only the dealership and their inability to be honest with people. It almost seemed as if they all lied to cover up for the lies we were told by the salesman. DO NOT BE FOOLED...LIFETIME OIL CHANGES ARE NOT WORTH IT!! More

The first vehicle I looked at, had an addendum sticker for $4000 over MSRP, then I noticed every vehicle on the lot had the same sticker. I could understand if the dealership had enhanced the vehicle, but for $4000 over MSRP, then I noticed every vehicle on the lot had the same sticker. I could understand if the dealership had enhanced the vehicle, but purely for greed??? Then to add insult to injury a dealer fee of $800.00. Sorry Lokey, but you have lost my business and my families business. More

I just purchased a 2013 Sorento EX at Lokey KIA and it was possibly the best car buying experience I've ever had. My sales associate Dominic Carter was very friendly and knowledgeable about the vehicles h was possibly the best car buying experience I've ever had. My sales associate Dominic Carter was very friendly and knowledgeable about the vehicles he is selling. He doesn't try to pump you full of "BS" and is honest and straight forward in answering your questions. When visiting Lokey KIA ask for Dominic. He will make your KIA experience a good experience. The Lokey KIA "FREE LIFETIME WARRANTY" which is good everywhere in the U.S. and Canada can not be matched anywhere. Also lokey gives you free lifetime oil changes. For a really great experience buying your KIA visit Lokey KIA and make sure you ask for Dominic. Jim DeMeno More

The entire Lokey staff was AWESOME!!! My only complaint would be that the service dept. takes way to long for an oil change. When u have an appointment, I feel u should b in and out in under 30 minutes not would be that the service dept. takes way to long for an oil change. When u have an appointment, I feel u should b in and out in under 30 minutes not two hours. Other than that it is an awesome dealership with awesome people working for u! More

I really enjoyed my visit to this dealership, the people were knowledgible about their cars. The showroom area was inviting and my salesman Sam, was very friendly and extremely courteous which made me feel were knowledgible about their cars. The showroom area was inviting and my salesman Sam, was very friendly and extremely courteous which made me feel really comfortable throughout my car purchasing experince. A great choice! I will always recommend this salesman and dealership to all my family, friends and business associates. More

My husband and I purchased an Optima on Saturday, July 14th. We were greeted and helped by a very courteous and friendly young man, Quinton Cheatham. He went out of his way to help us, several test dr 14th. We were greeted and helped by a very courteous and friendly young man, Quinton Cheatham. He went out of his way to help us, several test drives and many, many questions which he was able to answer to our satisfaction. He also gave us a tour of the facility including the service department. He offered us water (many times), it was miserably hot that day. Quinton then turned us over to the "finance guy", Raja Assaf, another extremely well informed and friendly team member. By this time I was exhausted and Raja had much to review and explain to us, he was very thorough and patient. During all this time, Quinton waited for us and then gave us a tutorial on how the car works, he did a great job! Glenn and I had a great experience at your dealership and would definitely recommend you to our friends. I feel certain we'll have a good experience in the future when it comes time to visit your service department. Thanks. Ann & Glenn Morris More