Lokey Kia

This dealership is awful! I had already heard bad reviews from friends about this dealership but still thought I'd try it out for convenience reasons. Upon my first visit I was approached by a "new" saleswo from friends about this dealership but still thought I'd try it out for convenience reasons. Upon my first visit I was approached by a "new" saleswoman who knew nothing about any of the Kia models. I left highly disappointed but decided to try again by contacting Sales Mgr., Jason Polk directly. He handed me off to another salesman because he couldn't be bothered. Long story short, they didn't have the vehicle I wanted in stock and guaranteed they could get it from another dealer with 24 hours. 2 1/2 weeks later with very little contact from the dealership, I always had to contact them for updates, Jason lied to me that he could get the car I wanted w/push start. After wasting 2 hours filling out paperwork, come to find out the car didn't have push start, this is even after I had specifically questioned him about it beforehand. Thank goodness my "2nd" salesman checked on that before doing a dealer trade. After compromising on no push start a couple days later they said they could not longer get that vehicle. So another week went by and they were "able" to get my second choice color, this again after I had to hassle them for updates. After wasting another 2 hours filling out paperwork to buy this second car (same MSRP as the first) they raised the price over $500. Again I walked out. Needless to say, they lie and don't care for your business. Jason actually told me directly that he didn't "want" my business, he "needed" it. Who says that to a customer? You should "want" my business because you "need" it. I went to another dealership in Brandon, Courtesy Kia, I received great customer service, they located the original vehicle that I wanted, the same vehicle Lokey told me was "sold" and they could get for me from another dealership, and they had the vehicle for me within 2 days at the price I wanted. I would never recommend LOKEY KIA to anyone! More

Even though we didn't purchase a car from Lokey Kia we Even though we didn't purchase a car from Lokey Kia we felt Dominic provided a professional, outstanding, knowledgable and comfortable experience. T Even though we didn't purchase a car from Lokey Kia we felt Dominic provided a professional, outstanding, knowledgable and comfortable experience. The reason we went to another dealer was we didn't want to have to deal with the "quibbling" about the price. We ended up buying at Fitzgerald. Thank you, Colleen and Steve. More

Ask why would I or my friends drive over 2 hours one way to buy a car from this dealer? Because when I made contact via e-mail it did not take much effort to settle on a price. When we got there nothing c to buy a car from this dealer? Because when I made contact via e-mail it did not take much effort to settle on a price. When we got there nothing changed, no efforts to bump price, no pressure of any kind! Our sales person, Matt and the Sales manager, Jason treated us with respect and it ws almost effortless. We arrived last month (Dec.) to buy a Soul for a friend of mine, this after contact at least 4 dealers in the Melbourne/Orlando area we we received only very poor responses and out right lies. Matt, had the car ready and the price was as promised, in fact he even bought a "Hamster" for my friend. I was interested in an Optima but only in passing. In the time we had, I looked at the exact Optima I was intrested in. Within 15 minutes Jason gave me a deal, as they say, I could not refuse. So when another friend of mine expressed intrest in my Optima, we did our home work with local dealers but the result was the same. Called Matt and it took a few e-mails to get the same great deal. 3 cars in less the 30 days, you bet I and my friends were satisified! Matt made every effort to ensure that my friends were very confortable with the operation of each car. And Jason used an expression I have held all my years, "Do the right thing" To bad we are not close enough to take advantage of the free 1 yr. maintainance. Think this is to good to be true, call me! More

Lokey puts on the hard sell, but it delivers. I have to admit I did not like the initial tactics to get me to sit down and make a deal, but when I finally came to the table, I got a great car and a great d admit I did not like the initial tactics to get me to sit down and make a deal, but when I finally came to the table, I got a great car and a great deal. Jason is the sales manager and he did a good job making sure I was happy before I left. Dominic was the second salesman I worked with and I HIGHLY recommend him because he knows his cars and know how to sell without being pushy. I will buy from him again, but not for a long time because this car is supposed to last me a very, very long time. Overall, I like Lokey a lot. More

My wife and I bought a 2012 Kia Sorento EX yesterday. i can sum up the experience by saying that as i walked out the door, i shook the manger's (jason polk) hand and told him i enjoyed doing business with can sum up the experience by saying that as i walked out the door, i shook the manger's (jason polk) hand and told him i enjoyed doing business with people that have class. The entire staff we dealt with (Richard Barrett, Gerry Stumpf, Kevin Perkins and Jason Polk) all went out of their way to ensure that we were satisfied with the car and the deal. I will definitely do business with this dealership again. Joe D. More

This dealership is fantastic. From sales to service, they truly work hard to take care of their customers. I'd recommend them to anyone that wants to buy a Kia -- even if you have to travel a little to make truly work hard to take care of their customers. I'd recommend them to anyone that wants to buy a Kia -- even if you have to travel a little to make the purchase. A special thanks to my salesman, Dominic. I love my Kia Soul! More

From the moment i walked into the showroom i felt comfortable.I wasn't rushed by a salesman but instead greeted with a how are you and do you need any help.Joe sat with me and listened to what i was comfortable.I wasn't rushed by a salesman but instead greeted with a how are you and do you need any help.Joe sat with me and listened to what i was looking for and what payments i wanted and matched me with my car.Not to criticize but other dealers in the area made me feel unwelcome looking for a less expensive car.I cannot express enough or probably in writing just how genuine the honesty felt at Lokey.There was never any pressure at all to buy a car or buy a different car.I will in all likeliness buy my next car there and would absolutely recommend Lokey to anyone looking for this experience. More

Andrew Hughes was very professional and the main reason we bought from this dealership. he is courteous, fair and straight up when dealing for a trade and new vehicle purchase. We test drove several cars a we bought from this dealership. he is courteous, fair and straight up when dealing for a trade and new vehicle purchase. We test drove several cars and never felt rushed or pressured into making a decision. i would highly recommend anyone interested in purchasing a KIA to go down and ask for Andrew. Thanks for making our deal work smoothly and we appreciate all you did for us Andrew !! Dan and Kristy Trinity, FL More