Lokey Kia

This dealership is a service nightmare. I don't really think anyone knows what the other is doing. They will tell you thats not what the service adviser said to you but they weren't even there. I know wha think anyone knows what the other is doing. They will tell you thats not what the service adviser said to you but they weren't even there. I know what i was told to have my SUV repaired and they took what ever short cuts they could and said its all fixed. I'm still waiting for a call from the service director. Buyer beware... More

Lokey Kia and its employees beat the competitors in pricing and in customer service hands down. Rick Rizzo went out of his way to do what it took to get the lowest price for the same model that other d pricing and in customer service hands down. Rick Rizzo went out of his way to do what it took to get the lowest price for the same model that other dealers had to offer, and with a gentleman’s hand shake and minimal haggling the deal was settled. I went to other Kia dealerships but Rick delivered the promise of Lokey Kia's best pricing guarantee. Jerry Stumpf explained the terms of the Life Time Warranty, a significant factor in my new car buying choices. Kevin Perkins handled the financial portion and was very through and meticulous, making sure I understood the paperwork aspect and was furthermore both confident and satisfied with my final purchase and purchase price. Once I took delivery of my new car the 2011 Kia Forte 5-Door EX in Spicy Red, Jerry Stumpf explained the ins and outs. He ensured I was comfortable and very knowledgeable with every detail of both passenger and driver amenities, engine compartment area, maintenance schedule, owner’s manual and everything in-between from bumper to bumper. Rick Rizzo went through the exterior of the car body and paint work with me and found no discrepancies, simply a factory flawless automobile. Since my purchase I have received a few return phone calls simply as a courtesy and just in case I had any questions about my new car or if there is anything else that Lokey Kia can do for me. Sincerely B Martin of Tampa FL, Satisfied Customer. More

Disaster! My elderly father went to Lokey Kia in Clearwater. He is a legal Florida resident with a Florida driver’s license. They are trying to title and register the car in his name in Ohio. A defi Clearwater. He is a legal Florida resident with a Florida driver’s license. They are trying to title and register the car in his name in Ohio. A definite problem with the insurance. A possible problem with the state of Florida. He should be paying sales tax in the state he lives in. They even backdated the sales contract for some reason. The sales price is also questionable. They were nice enough to remove the window sticker before he took it home. He cannot find it with his paperwork. To find the Manufacturers Suggested Retail Price (MSRP) I sent an E-mail request to the dealership, made a request through the live chat feature on their website and phoned his salesman Joe. No response yet. Based on what I could determine for a Forte EX w/ automatic transmission and additional options, the MSRP would not exceed $18,290. To buy that car at my local Kia dealer through the Costco buying program and registered at his home in Ohio (where they are trying to register it) The total tax, title, license out the door after rebates would be $16.810. At Lokey the total is $19,729.07 plus his trade in. That includes a $799 pre delivery service charge? A $48. private tag service? And a $89.95 e-services charge? I would not recommend this dealership! More

Customer Service is this teams middle name they were great with the attention to detail and the sales person (Bill) was well read on his product he was selling he knew a great deal of information on th great with the attention to detail and the sales person (Bill) was well read on his product he was selling he knew a great deal of information on the vehicles sold by this dealership. Excellent service from the time I walked into showroom to the time i drove away in my New KIA Serento. My new vehicle was serviced and prepped and a great matter, maintance personnel along with sales staff were awsome and I have all ready recommended this dealership to several of my neighbor. My final paperwork was all explain to me and i felt very conforable with the way everything was handled More

I will start by saying this is by far the best dealership to do business with. In business, obviously the goal is to have a flawless experience, however, no one tells the story when everything goes perfectly to do business with. In business, obviously the goal is to have a flawless experience, however, no one tells the story when everything goes perfectly and if they do, it doesn't matter that much. The typical review would be in such a case, "oh wow, great deal, great car, great people etc...." Here's why this review is far more valuable. All of the above AND more importantly, when something doesn't go right (either within or outside of their control) they will do whatever it takes to make it right. My goal is to always do business and bring business to a company/organization that is willing and able to do that. Charlie/Rhonda/Rick are an amazing team. When you want to buy a new car, go to Lokey. I drove over an hour to get to their dealership and passed countless others on the way. They genuinely care and at the end, they bent over backwards to make a situation right. On delivery day, I promised Charlie and Rick a perfect survey. Charlie & Rick both responded by saying, we appreciate that, but we want to make sure we've earned EVERY part of it. They did and even offered me lunch. I personally called Rhonda (she's a wizard when it comes to inventory!)for her hard work the next business day and truly appreciate all of them making a customer (and his wife) truly satisfied in the end. That's why you should buy a car from Lokey. It's because of people like Paul Lokey, Charlie Mohr, Rick Rizzo, and Rhonda Dahmen. Thank you all for making what was in your control right and making what was out of your control right as well. You are a fine team and deserve a tremendous amount of business flooding your way for making this vehicle purchase amazing. More

I couldn't rate Quality or Price because I never got that far in the sales process. This was my first visit to a Kia dealership and I'd never even sat in a Kia. I was there to see a Sportage EX I'd been re far in the sales process. This was my first visit to a Kia dealership and I'd never even sat in a Kia. I was there to see a Sportage EX I'd been researching. The salesman pulled one around and as I was checking out the interior I told him I was planning on purchasing "by the end of the year" (in 2 months or possibly less) and that I was also looking into the Nissan Juke and a couple other vehicles but I'd never driven a Kia. He offered to let me drive the Sportage around in the parking lot to "test out" the turn radius. So I loaded the family in and took a quick trip around the lot. After returning and waiting, and waiting, we finally walked over to another EX on the lot. He then came out with a brochure. I asked if we could go ahead and take it out for a proper test drive so I could get a feel of the acceleration and handling. I was told "Since you aren't going to buy until the end of the year, no. Sunday is one of our busiest days. Feel free to call me and set up an appointment for a test drive when you get ready to buy. It would be best to call on a weekday" (as though I have nothing better to do during the week). He then left and went back into the dealership. There wasn't a SINGLE customer out on the lot at the time. I'd hardly call that busy. Seriously? I've never driven a Kia before and as of now I'm not sure I'd want to purchase one based on the attitude of the salesman at this dealership. I would hope this isn't the standard operating procedure for Kia in general. How am I supposed to know if I want to buy a Kia if the salesman doesn't let me properly drive one? This left me with a really bad experience for both Lokey and Kia. It's a shame since my initial opinion on the limited exposure I had to the Sportage was positive. More

We were interested in the Kia Soul for a few months. We contacted the dealership over the phone and they were very compliant to our needs. Because of their great attitude, we drove out of our way to get th contacted the dealership over the phone and they were very compliant to our needs. Because of their great attitude, we drove out of our way to get their service. As soon as we got there, we were greeted at the door by our salesman, Rick. During the entire process, we were treated nothing short of great and I would recommend this dealership to anyone because of their exceptional service. More

I saw some cars on the internet that I liked at Lokey and called the number on the site,the lot was closed but I recieved a phone call back in a short while.I spoke to both Rick and Fred to find out which of called the number on the site,the lot was closed but I recieved a phone call back in a short while.I spoke to both Rick and Fred to find out which of their lots these vans were on.Getting the info I needed I headed up there the next day,in clearwater,even though they said they would send the cars to npr where I lived I declined,because I did'nt mind the drive.When I got there Fred came out to greet me and we test drove both vehicles that I was interested in.After deciding on a dodge caravan I was there all afternoon from 12:30 till 5:30 because of the fact that someone had quit in financing a day earlier so there was only one man doing both lots.Although Fred knew he had this deal closed,and could have grabbed another buyer, he stuck with me all afternoon.I was offered food and drinks and really had a pleasent afternoon.Well next day car stalled and would'nt start.I called Fred to see if they could help and he drove 20 plus miles to get me towed to a mechanic and it was fixed.It was a fuel pump which really is an unforseen problem until it happens you don't know it is bad.I signed an as is no warranty on this vehicle but what was done for me I feel was above and beyond protocol.If you are looking for a car Lokey is the place and Fred is your guy!! More

The pressure started from the moment we drove onto the lot. There was no time given to do any looking on our own, only buy, buy, buy. The salesman did let us take several vehicles out for test drives (a lot. There was no time given to do any looking on our own, only buy, buy, buy. The salesman did let us take several vehicles out for test drives (all without even getting Id before hand) but he made several remarks that should never have left his mouth including a remark about all subaru's being driven by lesbians, and asking us if we were 'white enough' to live in a certain area. That was just bad. Then, 'Fast Freddy' came along. I guess he's supposed to be the closer or something. He closed alright. He pushed so hard we walked right out the door. Although I liked the Kia well enough, I will never go back to Lokey again. More