Lokey Kia

Customer Service is this teams middle name they were great with the attention to detail and the sales person (Bill) was well read on his product he was selling he knew a great deal of information on th great with the attention to detail and the sales person (Bill) was well read on his product he was selling he knew a great deal of information on the vehicles sold by this dealership. Excellent service from the time I walked into showroom to the time i drove away in my New KIA Serento. My new vehicle was serviced and prepped and a great matter, maintance personnel along with sales staff were awsome and I have all ready recommended this dealership to several of my neighbor. My final paperwork was all explain to me and i felt very conforable with the way everything was handled More

I will start by saying this is by far the best dealership to do business with. In business, obviously the goal is to have a flawless experience, however, no one tells the story when everything goes perfectly to do business with. In business, obviously the goal is to have a flawless experience, however, no one tells the story when everything goes perfectly and if they do, it doesn't matter that much. The typical review would be in such a case, "oh wow, great deal, great car, great people etc...." Here's why this review is far more valuable. All of the above AND more importantly, when something doesn't go right (either within or outside of their control) they will do whatever it takes to make it right. My goal is to always do business and bring business to a company/organization that is willing and able to do that. Charlie/Rhonda/Rick are an amazing team. When you want to buy a new car, go to Lokey. I drove over an hour to get to their dealership and passed countless others on the way. They genuinely care and at the end, they bent over backwards to make a situation right. On delivery day, I promised Charlie and Rick a perfect survey. Charlie & Rick both responded by saying, we appreciate that, but we want to make sure we've earned EVERY part of it. They did and even offered me lunch. I personally called Rhonda (she's a wizard when it comes to inventory!)for her hard work the next business day and truly appreciate all of them making a customer (and his wife) truly satisfied in the end. That's why you should buy a car from Lokey. It's because of people like Paul Lokey, Charlie Mohr, Rick Rizzo, and Rhonda Dahmen. Thank you all for making what was in your control right and making what was out of your control right as well. You are a fine team and deserve a tremendous amount of business flooding your way for making this vehicle purchase amazing. More

I couldn't rate Quality or Price because I never got that far in the sales process. This was my first visit to a Kia dealership and I'd never even sat in a Kia. I was there to see a Sportage EX I'd been re far in the sales process. This was my first visit to a Kia dealership and I'd never even sat in a Kia. I was there to see a Sportage EX I'd been researching. The salesman pulled one around and as I was checking out the interior I told him I was planning on purchasing "by the end of the year" (in 2 months or possibly less) and that I was also looking into the Nissan Juke and a couple other vehicles but I'd never driven a Kia. He offered to let me drive the Sportage around in the parking lot to "test out" the turn radius. So I loaded the family in and took a quick trip around the lot. After returning and waiting, and waiting, we finally walked over to another EX on the lot. He then came out with a brochure. I asked if we could go ahead and take it out for a proper test drive so I could get a feel of the acceleration and handling. I was told "Since you aren't going to buy until the end of the year, no. Sunday is one of our busiest days. Feel free to call me and set up an appointment for a test drive when you get ready to buy. It would be best to call on a weekday" (as though I have nothing better to do during the week). He then left and went back into the dealership. There wasn't a SINGLE customer out on the lot at the time. I'd hardly call that busy. Seriously? I've never driven a Kia before and as of now I'm not sure I'd want to purchase one based on the attitude of the salesman at this dealership. I would hope this isn't the standard operating procedure for Kia in general. How am I supposed to know if I want to buy a Kia if the salesman doesn't let me properly drive one? This left me with a really bad experience for both Lokey and Kia. It's a shame since my initial opinion on the limited exposure I had to the Sportage was positive. More

We were interested in the Kia Soul for a few months. We contacted the dealership over the phone and they were very compliant to our needs. Because of their great attitude, we drove out of our way to get th contacted the dealership over the phone and they were very compliant to our needs. Because of their great attitude, we drove out of our way to get their service. As soon as we got there, we were greeted at the door by our salesman, Rick. During the entire process, we were treated nothing short of great and I would recommend this dealership to anyone because of their exceptional service. More

I saw some cars on the internet that I liked at Lokey and called the number on the site,the lot was closed but I recieved a phone call back in a short while.I spoke to both Rick and Fred to find out which of called the number on the site,the lot was closed but I recieved a phone call back in a short while.I spoke to both Rick and Fred to find out which of their lots these vans were on.Getting the info I needed I headed up there the next day,in clearwater,even though they said they would send the cars to npr where I lived I declined,because I did'nt mind the drive.When I got there Fred came out to greet me and we test drove both vehicles that I was interested in.After deciding on a dodge caravan I was there all afternoon from 12:30 till 5:30 because of the fact that someone had quit in financing a day earlier so there was only one man doing both lots.Although Fred knew he had this deal closed,and could have grabbed another buyer, he stuck with me all afternoon.I was offered food and drinks and really had a pleasent afternoon.Well next day car stalled and would'nt start.I called Fred to see if they could help and he drove 20 plus miles to get me towed to a mechanic and it was fixed.It was a fuel pump which really is an unforseen problem until it happens you don't know it is bad.I signed an as is no warranty on this vehicle but what was done for me I feel was above and beyond protocol.If you are looking for a car Lokey is the place and Fred is your guy!! More

The pressure started from the moment we drove onto the lot. There was no time given to do any looking on our own, only buy, buy, buy. The salesman did let us take several vehicles out for test drives (a lot. There was no time given to do any looking on our own, only buy, buy, buy. The salesman did let us take several vehicles out for test drives (all without even getting Id before hand) but he made several remarks that should never have left his mouth including a remark about all subaru's being driven by lesbians, and asking us if we were 'white enough' to live in a certain area. That was just bad. Then, 'Fast Freddy' came along. I guess he's supposed to be the closer or something. He closed alright. He pushed so hard we walked right out the door. Although I liked the Kia well enough, I will never go back to Lokey again. More

Both employees were well informed sales persons/finance manager. They were not pushy and was very accommadating. They worked with us to give us the best deal around. I took their cards to give to friend manager. They were not pushy and was very accommadating. They worked with us to give us the best deal around. I took their cards to give to friends to purchase vehicles. Also I noticed a "happy" consensus amoung all of the employees. The seemed to enjoy working at Lokey Kia and working with each other. That is certainly not found in every dealership. More

I Went with son to check on trading his car. My son told Rick I would like to check out a Soul. I had an '07 Mazda 3. Did not intend to buy a car. I drove it. It handled very well. Had everything on it I w Rick I would like to check out a Soul. I had an '07 Mazda 3. Did not intend to buy a car. I drove it. It handled very well. Had everything on it I wanted. I have been treated very well and I would recommend Lokey Kia to anyone. Give them a try. More

When we first arrived at Lokey Kia, we wanted to see what type of cars they had available. They did not hassle us and let us look around. We eventually had questions and Csaba was right there to answer all type of cars they had available. They did not hassle us and let us look around. We eventually had questions and Csaba was right there to answer all of them. He was very educated about the car and did not pressure us at all. Rick Rizzo was really great! He helped us with anything we needed. Ron was also great and answered any of our financing questions. This was my 6th time buying a car, and this was by far the best experience we have ever had. Everyone was very friendly, upbeat, and they were not pushy. Next time we are buying a car - we are going here first. I would definitely recommend people to go there to buy their next car; whether you are looking for new or used. The price was great and they really worked hard to make sure we were happy. We had the opportunity of meeting a lot of the sales people there and they all seemed like very friendly people. Definitely ask for Csaba and Rick - they were amazing!! More