Lokey Kia - Service Center

Staff and service was really good. The staff was nice and ask if I needed anything or not. I recommend this dealership to anyone. If you need anything done call Jay Rudio (Finance manager) he was a blessing ask if I needed anything or not. I recommend this dealership to anyone. If you need anything done call Jay Rudio (Finance manager) he was a blessing for us. More

Friendly people and great customer service. They recognize me every time I go in for service. I will definitely buy my next car there as well. recognize me every time I go in for service. I will definitely buy my next car there as well. More

Service to add accessories purchased w/ new Sorento At the very last minute prior to purchasing a new 2020 Sorento, I requested that a Homelink Mirror w/ Compass be installed. Lokey Kia originally arra At the very last minute prior to purchasing a new 2020 Sorento, I requested that a Homelink Mirror w/ Compass be installed. Lokey Kia originally arranged for a subcontractor to come to my house to install the mirror, which would have also included the programming of the garage and gate functionality, but the wrong mirror was delivered to the subcontractor (although their work was excellent.) I had a small seatbelt clip that also needed to be repaired in the Lokey Service department, as well as a few minor post sale details to wrap up, so Wolf Otto (my salesperson) arranged at my request to install the correct mirror during the same visit that the other small details were addressed. This saved me from having to have two appointments instead of one, although I then had to program the garage and gate buttons myself when I got home (which was a piece of cake.) They were extremely easy to deal with, pleasant to talk to, and no problem was too small to not be addressed. (i.e. a crooked Lokey Kia sticker on the back.) The work was completed quickly, and I received a text message from Wolf letting me know that it was ready. (I was at an appointment that prohibited him from calling me in person, which he remembered.) When I went to pick it up it was sitting out front waiting with the A/C on thanks to Wolf. The main reason I didn't give a 5 star rating is that they really, really need more room for dropping off cars in the parking lot!!! More

Following mask rule. This time using free ride home and back I left house key on key ring for car and driver no complaints to me back to dealer and Back home again. Liners put on all touchable parts. All f back I left house key on key ring for car and driver no complaints to me back to dealer and Back home again. Liners put on all touchable parts. All for free service for oil change. More

Bo and Dave have been very helpful with each issue I've had. And I've always left their satisfied with my car service. Thanks had. And I've always left their satisfied with my car service. Thanks More

I have been a customer since last year and I have always been treated like a valued customer and given great service in a timely manner. I am a loyal customer for this reason! been treated like a valued customer and given great service in a timely manner. I am a loyal customer for this reason! More

Always friendly and they take their time to explain the process and keep you informed throughout. Would highly recommend this dealership. The one things they could work on is wait time. Very frustrating wh process and keep you informed throughout. Would highly recommend this dealership. The one things they could work on is wait time. Very frustrating when you've made an appointment. More

Antonio is always so friendly and helpful. He greets everyone like he knows them and takes care of things as quickly as possible with continuous updates on your vehicle and expected wait time. everyone like he knows them and takes care of things as quickly as possible with continuous updates on your vehicle and expected wait time. More

The oil change and recall were done in record time. But there is a second recall that I should have been notified about so that I don’t have to return. Also, the oil change sticker needs to specify what there is a second recall that I should have been notified about so that I don’t have to return. Also, the oil change sticker needs to specify what type of oil (regular, synthetic or synthetic blend) was used so that I know the change interval. The sticker says 5000 miles which I don’t think is correct. More

Doing a good job, all things considered Your people are courteous and helpful. They are also doing pretty well in dealing with the pandemic. I have deducted a star because I think you need t Your people are courteous and helpful. They are also doing pretty well in dealing with the pandemic. I have deducted a star because I think you need to really look at your service reception and pick-up "kiosk". It has always been a bit awkward, now it is VERY awkward - sort of Farm Store meets obsolete 1950 gas station. Give your employees AND your customers a break - reconfigure this area. Probably ANY architect could help you make it better. More