Lokey Kia - Service Center

Great service, thorough Derek in service check in was so pleasant and helpful. THE BEST service person I've had since my purchase 6 yrs ago. I had no idea Kia also offers a Derek in service check in was so pleasant and helpful. THE BEST service person I've had since my purchase 6 yrs ago. I had no idea Kia also offers a free hand wash, I need this help in this heat, medical condition keeps me from doing it myself in summer. Always had good service here More

Long wait Unexpected flat, and I couldn't get a hold of anyone when I called to check my warranty and their prices. Was told 90 mins to finish the service, and Unexpected flat, and I couldn't get a hold of anyone when I called to check my warranty and their prices. Was told 90 mins to finish the service, and even though that is already a long time, they took longer. Give it some effort, guys. People don't want to be here. More

Service to Trade In Went to have the air conditioning in our 2014 Kia Sorrento serviced. While waiting for the repairs to be completed, met a very friendly Kia rep, Ryan Went to have the air conditioning in our 2014 Kia Sorrento serviced. While waiting for the repairs to be completed, met a very friendly Kia rep, Ryan McMahan. We shared the experience of our two previously purchased Kia Sorrento. He asked if he could share the new technologies of the 2018 models and advised us how the cars are now being built to accommodate the areas of where they will be driven. We met with sales rep Jason Gold who showed us a new Kia. We were impressed. We then conversed with Jim Braley who was most professional and helpful with the contemplation of purchasing a new Kia. While my husband and I had no intention of trading in our car, we made the decision to purchase the new 2018 Kia Sorrento. Must also compliment the friendliness and professional of the business manager Sam Plana. This is the 4th car we have purchased from Lokey Kia - my daughter's Kia Soul and our third Kia Sorrento. Highly recommend this dealership and the employees we have rated. More

Could not complete a simple oil & rotation. Went in for a oil change & tire rotation. When my car was finished, I double checked my tires & went in to talk to the service rep. I told him I think Went in for a oil change & tire rotation. When my car was finished, I double checked my tires & went in to talk to the service rep. I told him I think they forgot to rotate the tires. He insisted that they rotated the left rear & right front. I told him that I had been standing around the back the entire time because I smoke, saw no tires rotated. He did not want to look at my car to see what I was talking about, he just wanted to prove me wrong. Finally, he went to talk to the service tech. When he came back, all he said was " Give me your keys". I can't trust anything to be done to my car at this point and I left. More

5-Stars Easy scheduling. Courteous assistance. Clean environment. Fast service. Free car wash is a welcome option. Shuttle service to nearby businesses is a Easy scheduling. Courteous assistance. Clean environment. Fast service. Free car wash is a welcome option. Shuttle service to nearby businesses is a nice bonus. I'm a satisfied customer. More

I needed service because one of my tires was on low air I felt even though it was late in the afternoon my problem was handled very good. I was told my tire could not be patched and had to purchase a new ti I felt even though it was late in the afternoon my problem was handled very good. I was told my tire could not be patched and had to purchase a new tire. I waited about an hour and had the car back about 6:30pm. More

Great Was nice people to help with all things that needed to be addressed and was timely. Th at showed to weighting area and please if you need something Was nice people to help with all things that needed to be addressed and was timely. Th at showed to weighting area and please if you need something just let us know . More

Great Experience Although I did have to wait quite awhile( 2.5 hours) I was quite comfortable and they kept me updated on what they were doing and when I would be fini Although I did have to wait quite awhile( 2.5 hours) I was quite comfortable and they kept me updated on what they were doing and when I would be finished. More

Great Hospitality Derek offered me a free car wash with my service and I really appreciated his suggestion. He also gave me an honest suggestion to fix my car that need Derek offered me a free car wash with my service and I really appreciated his suggestion. He also gave me an honest suggestion to fix my car that needed a catalytic converter. More

Inconsistency of good service i’ve had experience. Four out of five times that l brought my car in either I’ve been forgotten about two times. It took me three times to bring m i’ve had experience. Four out of five times that l brought my car in either I’ve been forgotten about two times. It took me three times to bring my car in for the same issue for somebody to figure out what was wrong with it which was a motor mount and it’s a 2014. I’ve had to get supervisors to help me and filed complaints against some of this service people. But my last visit was exceptional. More