Lokey Kia - Service Center

Came for an oil change I recently came for an oil change, it took me 3 calls to get directed to the correct phone number to set my appt, then 2 hours to get my car in, after I recently came for an oil change, it took me 3 calls to get directed to the correct phone number to set my appt, then 2 hours to get my car in, after I noticed they did a halfway job on the paper work and after comparing my last oil change checklist with my recent one I realized they just hurried thru and put false info on my paper work. I had more brake pad left than last time and more tire tread this time, how does that happen? They just wrote anything in to get it done which worries me about how well they did on the actual work!? But on the bright side the sales dept was amazing and Jeff Slay answered all my questions and helped guide me in the right direction about buying a new car. He was very encouraging and helpful and this alone would make me recomend this dealership for sales, maybe not so much service ! Thank you to the helpful employees. Finally I will say that even tho I was less than satisfies with the service, other than the phone etiquette, no body was rude, everyone was pleasant, just in too much of a hurry to get cars in and out and it showed!! They need to be more efficient! More

Very slow and unmanaged Had recall and after I took in they told me it would take at least 3 hours in addition to oil change. They could have told me that when I set appointm Had recall and after I took in they told me it would take at least 3 hours in addition to oil change. They could have told me that when I set appointment. It took them 3 hours to do a simple oil change then told me machine was not working properly to do the recall. They didn’t call me before I returned after 3 hours every time I bring the car in they are extremely slow. Your organization knows exactly how long it takes to do simple service and requires an appointment. Very poor management. You need to have a good hard look at your service department. And, you are very expensive. More

oil change as always i had great service everytime i come in to get my oil change they never seem to over look anybody and explain things thru plus they are clos as always i had great service everytime i come in to get my oil change they never seem to over look anybody and explain things thru plus they are close enough to take walks or has a lovely waiting area yes i would recommend to anyone More

oil change I had an 11:00 am oil change was taken in at 11:45. Thought I was at the doctors office not care dealer ship. I had an 11:00 am oil change was taken in at 11:45. Thought I was at the doctors office not care dealer ship. More

Very good Always have a pleasant experience with getting our cars serviced . All the service advisors make every effort to keep you informed as to the progress Always have a pleasant experience with getting our cars serviced . All the service advisors make every effort to keep you informed as to the progress and any other services that might be required for your vehicle More

Lokey KIA has been my dealership through five KIAs. Always received prompt, friendly service and honest feedback. Waiting for service is never very long. Staff know us and we are treated like valued c Always received prompt, friendly service and honest feedback. Waiting for service is never very long. Staff know us and we are treated like valued customers. More

Never an issue In and out in less time than promised. Everyone was friendly and efficient. Never any anxiety with this service center. Hard to believe all this great In and out in less time than promised. Everyone was friendly and efficient. Never any anxiety with this service center. Hard to believe all this great service for free! More

Great Service Zach did a great job keeping up with the service from start to finish. Great customer service. Contacted me as soon as the car was ready and it took l Zach did a great job keeping up with the service from start to finish. Great customer service. Contacted me as soon as the car was ready and it took less time than expected. More

The Service Tech was very helpfuil - The Breakroom not so.. I have been to the service center 2 times so far and the Reps have always been great. They were professional and prompt. The breakroom is another t I have been to the service center 2 times so far and the Reps have always been great. They were professional and prompt. The breakroom is another thing - If you a have an appointment early in the morning you might have better luck getting fresh coffee and a fresh donut. Not so great after the early morning session. I am not sure if the coffee and food are for the customers or the staff. I even saw an employee sneak the last 2 bags of chips from the counter and no one informed to replenish the stock. The popcorn machine looked like there was day old stale popcorn and it was not even full and fresh. I will say that the free WiFi was reliable and worked - That was the only saving grace to a 2 hour wait time. More

Niro service call /recall Took a while but got it done Recall /oil change Nice people ,good waiting area Kept me posted on the progress of my visit Will return Took a while but got it done Recall /oil change Nice people ,good waiting area Kept me posted on the progress of my visit Will return More