Lokey Kia - Service Center

I had a warranty covered engine failure on a Kia product. It took over a month for them to work with the warranty provider, to verify it was a covered part failure. Then another 2 months to replace the part. It took over a month for them to work with the warranty provider, to verify it was a covered part failure. Then another 2 months to replace the part. The service liaison assigned to me (Joe) was impossible to contact. After escalating to the department manager, things when smoother. Upon picking up my vehicle, several other parts (radio/usb charger were no longer functional but we’re working when we dropped it off). Overall my family has bought 4 vehicles from Lokey Kia and I highly doubt we will shop here ever again. More

Great customer service and quick turnaround! Very satisfied with my first experience at Lokey Kia! Very satisfied with my first experience at Lokey Kia! More

Fast service, free oil changes forever, outstanding customer service. Friendly, courteous staff. Love this dealership customer service. Friendly, courteous staff. Love this dealership More

Did a great job from the time I dropped off my car until the time I picked it up everyone was super friendly and my car came back cleaner than it was delivered the time I picked it up everyone was super friendly and my car came back cleaner than it was delivered More

I love the staff! I have been coming to the location for service for many years. Always a good experience. I have been coming to the location for service for many years. Always a good experience. More

The service department always comes through when you need them. For that, I remain loyal to Lokey. them. For that, I remain loyal to Lokey. More

I got right into service as soon as I got there. The attendant let me know that my car would probably take about 3 hours. He was right. Picked it up and it was done and cleaned. The attendant let me know that my car would probably take about 3 hours. He was right. Picked it up and it was done and cleaned. More

This was my first time at Lokey Kia. I needed an oil change and a tires rotated. Micheal McGhee was my service advisor. He had my vehicle serviced quickly and provided periodic updates w I needed an oil change and a tires rotated. Micheal McGhee was my service advisor. He had my vehicle serviced quickly and provided periodic updates while I waited in the lobby. He’s an outstanding young man and knows the meaning of customer service. I would recommend Micheal to anyone that needs their car serviced at this dealership. More

This was my first time at Lokey Kia. I needed an oil change and tires rotated. Micheal McGhee was my service advisor. He had my vehicle serviced quickly and provided periodic updates whi I needed an oil change and tires rotated. Micheal McGhee was my service advisor. He had my vehicle serviced quickly and provided periodic updates while I waited in the lobby. He’s an outstanding young man and knows the meaning of customer service. I would request if you need your vehicle services at this dealership. More

Terrible experience. Tech was extremely dismissive. Flat out refused to inspect my car correctly for a recall. When I pointed out the malfunctioning part that was under t Tech was extremely dismissive. Flat out refused to inspect my car correctly for a recall. When I pointed out the malfunctioning part that was under the recall he actually said to me “I have no idea what that part is but it’s not part of the recall”. Don’t know how they get away with still being a Kia dealership. Awful. More