BUYER BEWARE!!! I have to admit I was really caught off guard and shocked at the shady sales tactics and absolutely horrible customer service I recently experienced at Lokey Motor sales. Lokey Motors claims they are 100% dedicated to providing a no pressure, hassle-free Mercedes-Benz retail buying experience for all customes....well the reality was quite different from that when my partner and I attempted to purchase a pre-owned vehicle recently. We had been looking around for a while when my partner, Terry Cosden, spoke to a sales rep about a 2011 Mercedes C-class they had listed for sale. Terry spoke with Mr. Paul Brown, a sales agent, on Feb 5th about the vehicle which they had listed for $11,800.00. After speaking with Mr. Brown several times about the car Terry asked him if they would take an offer of 10,300 for the vehicle and told him our offer would have to include everything and be an "out the door" price at that was all we had to spend at the time. Mr. Brown stated he would need to consult with his manager, Mr. Charlie Mohr, to see if that offer could be accepted. After speaking to his boss, Mr. Brown called Terry back and said they would take that offer and to come on over to the dealership. We didnt make it that day but we planned on going a few days later on Friday, Feb.9th. I told Terry before we got in the car to go meet Mr. Brown at Lokey, to please just first call him back one more time and confirm that they were willing to accept our offer of $10,300.00 (we were prepared to pay cash on the spot) so that we didn't waste an hours worth of driving if they werent going to accept it. Well Mr. Brown again confirmed they would and told Terry "come on down and lets get you in that car".
When we arrived we were met by another sales rep, Mr. Rick Brandstetter, who stated the car was not available for that price and that the sales rep Terry made arrangements with was not there but said he could show us another vehicle "more in our price range", which they had pulled up front for us to see prior to us arriving which we had no interest in. So it seemed apparent to us they had no intention of honoring the offer we had made them and they knew that when they told us to come on down, in an apparent bait and switch type shady tactic to get us on site and attempt to sell us another car we had no interest in. Not the way a customer would expect to be treated at a Mercedes Dealer. And if we thought the sales manager would work this out we were out of luck. He proceeds to tell us the car we were interested in was a beautiful car and so nice that there was no way that he could let the car go for our 10,300 offer because it was a 14,000 vehicle. Apparently he was unaware that his dealership had it listed for 11,800. So the sales manager , Charlie Mohr ,has 2 very upset and disappointed customers who feel that they were at the very least misled into believing they could get the car for the amount they offered. So what does Mr. Mohr do? He so graciously and smugly informs us he would sell us the car for the exact same amount they had it listed for online or to put it another way he would let us purchase the car for the same price that they would offer any Joe blow walking in off the street. Gee how generous. It must just have been Lokey motors way of showing their reputation for outstanding customer service!! Well , if that was the case Terry and I thought they failed miserably.
Two very unhappy and unsatisfied potentional customers,
Mark Stottlemyer and Terry Cosden