Lombard Toyota

Great customer service, average wash The customer service was awesome. The car wash, not so great. Got the option 2 car wash. For $20, cold weather, and business, the result was okay. Ext The customer service was awesome. The car wash, not so great. Got the option 2 car wash. For $20, cold weather, and business, the result was okay. Exterior windows had stains leftover from the wash. The interior had wipeable stains on the screen, in the cupholders, and in the door pockets leftover. I used my spit to wipe the three stains on the screen after the cleaning. I will try the car wash option 2 again when it is warmer to see if it makes a difference in the quality. More

Helped arrange tow and rides-5 stars!! My car wouldn’t start on the way to maintenance appointment so dealer arranged a tow. Brian got my car fixed the next day, covered half the battery s My car wouldn’t start on the way to maintenance appointment so dealer arranged a tow. Brian got my car fixed the next day, covered half the battery since it was recently installed by the dealer and should not have failed, and even picked me up so I could collect my repaired RAV4. Awesome service, clear commitment to me. I would buy and service with them again! More

Have been a loyal customer for at least 20 years. Brandon was the first salesman (way back) that kept me returning to this dealership. Brandon moved up and he put me in the hands of Igor. Both are lik Brandon was the first salesman (way back) that kept me returning to this dealership. Brandon moved up and he put me in the hands of Igor. Both are like family to me and I feel vise versa. The only thing that needs to be improved is the car wash😊 More

Maintenance Josh was very professional and kept us updated as we waited. Could tell the dealership was well run and would consider buying next car there. Josh was very professional and kept us updated as we waited. Could tell the dealership was well run and would consider buying next car there. More

Lombard Toyota is Great! I have been coming to Lombard Toyota for over 15 years. The Customer Service is by far the best I have dealt with. The Best! I have been coming to Lombard Toyota for over 15 years. The Customer Service is by far the best I have dealt with. The Best! More

Great experience. Easy to work with Found the car I liked and negotiated a great deal. Everybody I dealt with was very professional and very knowledgeable making it easy to deal with. Found the car I liked and negotiated a great deal. Everybody I dealt with was very professional and very knowledgeable making it easy to deal with. More

Very good experience everything got done in time Really nice workers everyone is very caring people make sure to give you the best service and get things done very thoroughly and in a fast manner. W Really nice workers everyone is very caring people make sure to give you the best service and get things done very thoroughly and in a fast manner. Would recommend this dealership to any because it’s a really good dealership that takes care of its clients. More

Routine maintenance Love Lonbard Toyota. We continue to buy both of our cars from them because of the quality of the cars and their outstanding service department. Love Lonbard Toyota. We continue to buy both of our cars from them because of the quality of the cars and their outstanding service department. More

Friendly and Fair Our most recent visit to Lombard Toyota was to purchase a new car to replace my 2005 Corolla. Our sales consultant, Sarim (Sam), was quite knowledgeab Our most recent visit to Lombard Toyota was to purchase a new car to replace my 2005 Corolla. Our sales consultant, Sarim (Sam), was quite knowledgeable about the features and options on the 2019 models. He was extremely patient with our questions and indecision. He personally took the time to show me how to use all the new technologies and features on the 2019 Corolla I selected. Igor, the sales manager, patiently listened to our needs and our concerns and helped us understand the pros and cons of leasing vs. buying. We felt like we made a great deal within our budget while getting some extras that make a new car fun. We purchased after-market leather seats and Patti was invaluable helping me select the perfect color. It's exactly what I wanted. The car looks great! We will return to Lombard Toyota for service and for my next vehicle because, whether we visit for service or to purchase a car, we are treated fairly and everyone is friendly and professional. I highly recommend them. More

Extremely poor warranty and mechanical service Brian in the service area was very nice and cordial yet my Sequoia is in terrible, terrible shape ever since I picked it up. No question one of the wo Brian in the service area was very nice and cordial yet my Sequoia is in terrible, terrible shape ever since I picked it up. No question one of the worst experiences ever with my car being taking care of. Terrible service from a mechanical and warranty standpoint. Extremely disappointed and disappointing what has happened. There was no quality control in place ensuring everything was 100% correct after the warranty service was performed. The Shock absorber system was messed up, likely causing issues with my tires and other mechanical areas. Lombard Toyota Mechanical Service and work performed is extremely poor. Will need immediate repair and will want to file an insurance claim to make sure all is corrected. The Assistant Manager Jeff and mechanic Sean saved the customer experience with excellent work. The overall Service Manager was asleep at the wheel, is simply not present. Pretends he’s working while navigating the internet. Goofy dude. Time to retire and allow capable, passionate people to drive results. More