Lombard Toyota

Dishonest - I was made to believe that I purchased a car. We haggled over price, they asked for and took a deposit, they copied my drivers license, gave me a pict I was made to believe that I purchased a car. We haggled over price, they asked for and took a deposit, they copied my drivers license, gave me a picture of the car complete with VIN #. They told me when I could pick up the car. Only problem, they didn't actually own the car they just doctored a picture of another dealers car with their letterhead on it. I stopped shopping for the car because of their promise. I told all the other Toyota dealers I had talked to that I bought a car. One of these dealers was the actual owner of the car that i thought I had bought. They strangely admit to these facts and tell me that they do this all the time. Usually they are able to do without detection by either getting the car or getting the buyer who has already given them money to agree to another car. Many broken promises trying to get deposit back as well. Do yourself a favor deal with someone else. More

Was a returning buyer. Never again. My mother in law came in to purchase a new Prius. The place was dead, Luis made no effort to even make the sale, budge on options, was extremely conde My mother in law came in to purchase a new Prius. The place was dead, Luis made no effort to even make the sale, budge on options, was extremely condescending to my mother in law. She went in, knowing what she wanted and he couldn't deliver. Prices changed, often. Didn't seem to even know much about the products he was selling, other than it was a Toyota. I can't believe he's been working there for 10 years. More

Slimy Used Car Deception Need a used car? Well stay the heck AWAY from these guys. The sales rep told us that "if a trade-in has too many issues we won't sell it..." BS! After Need a used car? Well stay the heck AWAY from these guys. The sales rep told us that "if a trade-in has too many issues we won't sell it..." BS! After we paid cash on an 06 Subaru from these con men, we were back in their shop within 3 weeks b/c the AC quits after 10 minutes, plus 3 other major defects, which they absolutely knew about from their "121-point service inspection." Lombard Toyota deliberately did not disclose information that would have affected our purchase decision. We have requested a reimbursement of only 50% of the repair costs quoted by a nearby Subaru dealer, (or take the car back for full refund) and the Lombard Toyota General Sales Manager Brandon Wilhelmi - who earlier said "we don't abandon customers after the sale" - COMPLETELY IGNORED our faxed letter. Would have expected a little class from a dealership. Too bad there aren't below-zero stars to click for this review. Utterly Disgusted. -KP in Lombard More

Don't ever contact them As soon as you show the slightest bit of interest, they will harass you non-stop for weeks. Sales people are very rude and persistent. As soon as you show the slightest bit of interest, they will harass you non-stop for weeks. Sales people are very rude and persistent. More

Lies told to get me in the door I would have given this dealership a higher rating and I would recommend this dealership to others however there was one glaring problem that is hard I would have given this dealership a higher rating and I would recommend this dealership to others however there was one glaring problem that is hard to overlook. I used Truecar to get a great price on a new Camry. I was contacted by the internet sales team at Lombard Toyota and I asked them two questions: 1. Are the tax, title, and license fees which are added onto the TrueCar price, negotiable? 2. Can I put the full cost of the car on several credit cards? The person who I was speaking with told me "yes" for both questions. I was surprised however I, naively believed what I was being told to be true and so I went to the dealership with those assumptions. As you might have already guessed, the actual answer to both those questions is no. In the end, since it was a great price, I ended up buying the car. The rest of the experience was fine. Everyone from the salesman (Luis Cruz), to financing, to the cashier was very friendly and courteous however it did not feel right to be blatantly lied to in order to get me into the door. More

New car purchase My dad and I came to the Lombard Toyota to buy a 2015 Camry. Fllad was very helpful finding the exact car we wanted. He was very friendly, and also v My dad and I came to the Lombard Toyota to buy a 2015 Camry. Fllad was very helpful finding the exact car we wanted. He was very friendly, and also very honest about cars. I went to a couple of other dealerships (Toyota on Western), and the service at this location was by far the best. More

Leasing a NEW Car My experience at Lombard Toyota was truly exceptional. They were able to get me a price I could afford without having to argue with them. I'm in love My experience at Lombard Toyota was truly exceptional. They were able to get me a price I could afford without having to argue with them. I'm in love with my car and will definitely be purchasing it after my two years of leasing it. More

New car purchase Lombard Toyota has been my go-to dealer since I bought my first Camry in 2004. This was our first time buying a new car from Lombard Toyota and we fel Lombard Toyota has been my go-to dealer since I bought my first Camry in 2004. This was our first time buying a new car from Lombard Toyota and we felt our sales person and finance person worked with us on price and the type of car that we wanted, which wasn't on their lot that day. More

Chuck is an amazing person to work with. He never stresses us out and does not try to upsell me on an automobile that is not right for me. I have been with is an amazing person to work with. He never stresses us out and does not try to upsell me on an automobile that is not right for me. I have been with Lombard Toyota for almost 20 years and the last 2 cars I have purchased with Chuck have been smooth and carefree! More