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Lombard Toyota

Lombard, IL

4.8
574 Reviews

725 W Roosevelt Rd

Lombard, IL

60148

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Showing 574 reviews

September 19, 2010

Bob Polanek was very friendly and personable. He took extra time to explain to us the features and operation of the vehicle we purchased. He does a great job of selling the product. He is also very ent More

by dranoel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Polanek
September 11, 2010

Gary was happy to keep going back to get different keys to let us try out different vehicals, he was not pushy which I greatly appreciated. He wanted to make sure I was 100% satisfied in my vehical which m More

by Holly ann
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Kawell
September 08, 2010

It was a horrible exp. It took forever for them to get back to me. It took forever to get the car I wanted. It took them forever to figure out pricing. Just a big waste of time. They were unfriendly and u More

by notoneofthesee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob
Sep 10, 2010 -

Lombard Toyota responded

I'm sorry you had such a horrible experience with us. I'm trying to gather more information from you. It seems as though you worked with Bob Polanek? Is that correct? Did you end up purchasing a vehicle from us, or did it fall through. Please let me know your name, and more details. So, I can see what I can do for you. When customers are unhappy it is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with you. Looking forward to hearing from you.

Sep 15, 2010 -

notoneofthesee responded

Yes I bought from Bob Polanek. I ended up getting a car from you guys as well. It wasnt exactly what I wanted. Took a week and a few days to get it. I didn't need the 200 dollar floormats and trunk mat but that still didnt stop them from including them in my monthly payment.

Sep 16, 2010 -

Lombard Toyota responded

Thank you for your feedback. If you give me your name, I have the permission from the owner to reimburse you for your floormats to make you happy. We aren't going to let floormatts come between us. Please give me a call at: 630-629-3900. John Lipinski. If I am unavailable, please ask for Brandon Wilhemi, or Amy Nothnagel. I look forward to resolving this issue.

Oct 18, 2010 -

notoneofthesee responded

Then I would have to return the floormats correct? It would be to much work to come in and return the mats

Dec 22, 2010 -

notoneofthesee responded

Still no response? Last time I ever buy a car there.

August 12, 2010

I had a terrible experience with the prior car dealership that I had visited that week and was ready to end my car search due to frustration. I stumbled into Lombard Toyoa and Bob Polanek greeted me right a More

by elektra004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Polanek
August 08, 2010

Bob was a real pleasure to work with. He went above and beyond to get me the best deal and make the car-buying experience as easy as possible, and to make sure I was completely satisfied with my new car! More

by Julie Wyatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Polanek
August 03, 2010

From the moment we walked into the dealership, we were treated extemely well. Everyone was very friendly and helpful. I feel that I was given a fair price on my trade-in and a very good deal on my new car More

by music1stager
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lipinski and Bob Polanek
July 12, 2010

Came in looking for a an affordable used car and came out the same day with a car that met my needs and price. Great customer service and helpful sales people. Was helped by Igor Petkovic who looked out fo More

by ryan3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Igor Petkovic
June 22, 2010

Very good service department. Very flexible hours. I Very good service department. Very flexible hours. I bought a 2011 avalon Limited. When I went outside to pick it up, I opened the door to put th More

by JTrimarco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul domete
June 19, 2010

Very pleasant experience. We took two test drives, the second one on the express way to see how the acceleration was. Paul was very friendly, knowledgeable, and knew the car very well. We were very happ More

by gregoabcd
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Domete
June 16, 2010

When I decided it was time for a new car, I went to my local Toyota dealership. My product consultant, Paul Domete, was great. He listened to the features I was looking for in a new vehicle and made sev More

by remy5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Domete
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