Lombard Toyota

I would recommend Lombard Toyota. We recently bought a RAV4. Our sales rep was Carlos Santeliz. When we first went to Lombard Toyota we knew we wanted a RAV4 but we didn't know if we should get new or use RAV4. Our sales rep was Carlos Santeliz. When we first went to Lombard Toyota we knew we wanted a RAV4 but we didn't know if we should get new or used, 4 cylinder or 6, what options we needed/wanted, etc. Carlos spent a lot of time with us to make sure that we were comfortable in making a final decision. We test drove several different cars with Carlos--went home, thought about it, came back to ask Carlos more questions and took a couple more test drives. Carlos was very low key, patient, and knowledgeable. Once we picked out a car every thing went smoothly with Joe Castillo, Director of Finance. Joe also was low key and very helpful. This is the first car purchase that I've ever made that the Dealer Finance guy didn't try to shove their "special" finance deal or extended warranty down my throat. From there every thing went well with Customer Service. More

Very Pleasant Experience! Sean showed me several cars and was very patient. He was very knowledgeable and anwsered all questions. The facility is very nice and modern with a very professional finance t and was very patient. He was very knowledgeable and anwsered all questions. The facility is very nice and modern with a very professional finance team. Would and have recommended this dealership to friends and family. Excellent price and good selection More

My experience with Lombard Toyota can be summed up in one word: refreshing! I was very impressed with the customer service I recieved. I never once felt like i was being forced into something I did not wan word: refreshing! I was very impressed with the customer service I recieved. I never once felt like i was being forced into something I did not want or could not afford. Everyone I met had a smile on, even the cashier. I got a great deal on a pre-loved vehicle and could not have had a more plesant experience. More

I received excellent service from both Amy and Chuck at Lombard Toyota. They were extremely friendly and answered all of my questions while addressing any concerns. They made me feel very comfortable while Lombard Toyota. They were extremely friendly and answered all of my questions while addressing any concerns. They made me feel very comfortable while I was there and confident in my decision to lease from them. They worked quickly and efficiently through the entire process. By the time I left with my new car, I was completely happy with my entire experience at Lombard Toyota. More

Received a competitive internet quote for a 2008 FJ Cruiser. Once I arrived the "numbers" game began. Damian (typical shady salesperson) kept on throwing number after number. I got frustrated and wa Cruiser. Once I arrived the "numbers" game began. Damian (typical shady salesperson) kept on throwing number after number. I got frustrated and walked away. With desperation settling in, he actually followed ME through the parking lot, to my car, and was discussing the deal as I sat in my car with the window up (no joke)! I actually thought he was going to stand behind the car and not let me go. The next day I called to talk to the Manager (Tom). It was a waste of time and went on deaf ears... TO ALL, IF SALESPERSON FOLLOWS YOU THROUGH THE PARKING LOT, TRIES TO DISCUSS NUMBERS AS YOU ACTUALLY START DRIVING AWAY...RUN!!! More

We purchased two vehicles from Lombard. A 2007 Matrix and a 2007 FJ Cruiser. The sales people were very professional and not overly aggressive. We felt we received a good deal since we had price shopped both a 2007 FJ Cruiser. The sales people were very professional and not overly aggressive. We felt we received a good deal since we had price shopped both these vehicles at other dealerships. The finance person was very friendly and recommended and extended warranty. We had him explain the benefits and options. Since we were going to keep our vehicles for a long time, it seemed like a good idea to take the policy. So far we have not had to use the coverage, but we feel comfortable that we have that assurance if we need it. Our service visits have been mainly maintenance needs. The people are always friendly and helpful with any questions my wife or I have about how to use certain accessories, or just about what is normal mpg's on these vehicles. We recommended this dealer to everyone. We live in another town that has a Toyota dealership, but we will drive a little farther just to go to Lombard. We were recommended there by a friend, and will continue to go as long as we own Toyota's. (Keep the coupons coming) More

I purchaed a new 2004 Camry in March of that year. In December and seven more times since, I had to take the car back because the sun roof was not closing properly. Each time I was blamed for the proble December and seven more times since, I had to take the car back because the sun roof was not closing properly. Each time I was blamed for the problems. Finally they brought in a special field tech who was going to fixed it once and for all; however, several months later the problem reoccurred. I told Chuck that I understand there is something wrong with the tracking device on my sun roof and that I would have to bring it back every 7-9 months to have it realligned. All I'm asking is that once my warranty expires, that I would not have to pay for the repairs since they started the first year I owned the car. He refused to put a note in my file to guarantee that. He also said that I should be doing things to prevent it. All I do is open and close the roof when I want to use it. The last time I took the car in to repair the problem it was not repaired correctly and my sun roof still doesn't close properly. The service tech told me I just have to play with it! I did not pay $900 for an accessory to not work properly. I've made numerous calls to the service department and the Toyota Customer Service 800 number and I still have not received a resolution to my problem. I am so disgusted with not only this Toyota dealship, but with Toyota in general. I'm going back to buying American cars! More

This was the most uncomfortable car buying experience I ever had. Their friendliness is as phony as a three dollar bill. The initial trade-in amount on my car was an insult. I conveyed that to the salesman ever had. Their friendliness is as phony as a three dollar bill. The initial trade-in amount on my car was an insult. I conveyed that to the salesman (something out of the Sopranos), and he finally got to be reasonable after I started walking. I realize this is the standard procedure, but it took a long time to get there. After getting somewhat of a reasonable deal on a Prius (they were the only dealer out of 20 I called that had one) I asked the sales man to throw in a few cheap extras worth $100 or so, i had to fight to get those even though the dealer cost would have been small. Then 4 weeks later, we noticed the hatchback cover was missing. After talking to the salesman, he said he could get me the cover at cost for $300. It should have been on the car in the first place, but all I got was "it's too late now". If you want a good Toyota dealer, go to Grossinger. My experience there was wonderful. More

if you are female DO NOT go to this dealership. Steve, the salesman, was very nice. but when i didnt buy right away he called in a supevisor to persuade me to buy. when that did'nt work the sales manager the salesman, was very nice. but when i didnt buy right away he called in a supevisor to persuade me to buy. when that did'nt work the sales manager showed uyp to high pressure me. i asked for my keys back for my car at least three times and was ignored. when i said "GIVE. ME. MY. KEYS. BACK" he had the audacity to tell me to lower my voice. I assurd him and can assure anyone reading this that i will NEVER buy anything from Lombard Toyota and will never take a car there for service ever again. More

I just needed a part and they responded quickly and even I just needed a part and they responded quickly and even double checked before ordering it so I knew it would be right. Plus it came within 10 hours I just needed a part and they responded quickly and even double checked before ordering it so I knew it would be right. Plus it came within 10 hours of them ordering it so I got the part fast, relativley cheap and everyone was friendly. This is only written about the Parts department though because, I didn't deal with any other employees. More