Lone Star Cadillac

I would not recommend to my closet enemy. One would think by it being a Cadillac Company that I would get the Cadillac treatment. I purchased a vehicle on Monday and picked it up this past Fr One would think by it being a Cadillac Company that I would get the Cadillac treatment. I purchased a vehicle on Monday and picked it up this past Friday 7/28/23. As an Air Force Veteran/Afghan War Veteran I did not expect to not be protected by the same people/businesses that I put my life on the line to protect. My entire life literally flashed before my eyes yesterday afternoon as the car swerved lane to lane before it jumped off the highway into the grass due to a blowout 7/29/23 in Terrell,Tx traveling home to Jefferson,Tx. The only thing that saved my fiancé and 5 children(16,13,8,3,&2mo) from flipping over was the median in the road which caused the vehicle to slow down before it entered the grass. My family was okay just shaken up emotionally pretty bad .The vehicle suffered minor but major damage. I called Lone Star Cadillac while waiting for AAA to see what could be done and they denied any fault and told me it could have been anything that caused the blowout because they due a thorough inspection and every car has new tires. If that’s the case why does my vehicle have different tire brands? You seriously mean to tell me within 24 hours a vehicle that you sent through a top notch inspection has a blowout. No way possible and to act unconcerned with what I had just experienced. I would recommend to any one. I paid 20k cash for my vehicle and to be treated like trash; is very xxxx poor and below standard. I’m not sure how you feel about money but 20k isn’t light on my finances. I was so frustrated with the second manager who got on the phone that I hung up and did not receive a phone call back. Everyone knows how much the car dealership calls you when they trying to get your business but why no phone calls after you received my business and the experience my family just suffered after leaving your lot with 24hrs. If they treat Veterans this way then; what makes you feel like you’re going to be treated any better. They have left a very bad taste in my mouth and caused me more expenses. More

Awesome place to buy a car, good service and the salesman was very professional Thanks, was very professional Thanks, More

We recently bought a 2023 Escalade Sport. We were lied to about rear entertainment being the same as originals , got some cheap knock off ones. The management team did not want to refund the We were lied to about rear entertainment being the same as originals , got some cheap knock off ones. The management team did not want to refund the money even though they were at fault, said that they already had paid for the aftermarket screens and did not make it right for us. We were always assured it would be the originals screens therefore we did not ask no further questions. If aftermarket was never mentioned that wouldve of been a deal breaker for us. I will not be recommending this dealership in the future to none of my colleagues. More

Took it in for a sound coming from door panel& cracked infotainment screen. No exhaust leaks, but replaced exhaust anyway. Sound turned out to be stereo amplifier, not exhaust. Replaced the whole stereo v infotainment screen. No exhaust leaks, but replaced exhaust anyway. Sound turned out to be stereo amplifier, not exhaust. Replaced the whole stereo vs just the screen. Cost $2700 total + tax. Feel like I got ripped off, especially on the $1500 stn stl exhaust that had no leaks. More

A++ dealership w awesome customer service. My sales person, Ata Barakat, is the best of the best, and this CT5 is the third Cadillac I've purchased from Ata & Lone Star Cadillac w 100% satisfa My sales person, Ata Barakat, is the best of the best, and this CT5 is the third Cadillac I've purchased from Ata & Lone Star Cadillac w 100% satisfaction every time. Lone Star Cadillac will continue to be my go-to-dealership for all of my new car needs and concerns. More

Do you have an extra 100 thousand dollars? Make sure you verify what the cost is of the vehicle you buy. Even if the online price tells you specifically what the price is. Even if it’s lis Make sure you verify what the cost is of the vehicle you buy. Even if the online price tells you specifically what the price is. Even if it’s listed twice. Once you are on your way, or there, then the price goes up due to market adjustments even if the sales person tells you the price. Once they get you hooked, the manager comes on to the line to explain the buying and pricing process. One vehicle was 100,000.00 over MSRP Once you try to ask them about it or research with any legal capacity, social media outlet, etc, they’ll accuse you of being the bad guy and “refuse to do business” For the record, I’m not the only one affected like this. Do your research and diligence. It’s not an “error” like they’ll claim. There’s no typo. These are facts. Buyer beware. https://statutes.capitol.texas.gov/Docs/CP/htm/CP.27.htm#27.001 https://www.nbcdfw.com/news/nbc-5-responds/does-a-dealership-have-to-stick-to-its-advertised-online-price/2839526/ https://texreg.sos.state.tx.us/public/readtac$ext.TacPage?sl=R&app=9&p_dir=&p_rloc=&p_tloc=&p_ploc=&pg=1&p_tac=&ti=43&pt=10&ch=215&rl=250 https://www.txdmv.gov/complaints More

Lionel helped me out with minor issue and went above and beyond in helping me. Thank you! beyond in helping me. Thank you! More

Buy a brand new Cadillac and they can’t get the onstar and satellite radio working. Ordered a part for it. Still not working. I’ve owned multiple Cadillacs and bought from there while it was Massey C and satellite radio working. Ordered a part for it. Still not working. I’ve owned multiple Cadillacs and bought from there while it was Massey Cadillac. Never received such poor service. Spoke to general manager, service manager, salesman we purchased from. Paid cash for all but 10 grand, and we get a car we can’t fully use, cause it’s sitting in service. Mr Massey stood behind his customers and his vehicles. These people are in the wrong business. Very unsatisfied, and their not even helping. Don’t buy from them! I would put zero stars but it won’t let me More

This was the worst dealership experience I have ever had. They titled my car in the wrong state and lied to me about the features the cadillac had. Stay away from these guys! They titled my car in the wrong state and lied to me about the features the cadillac had. Stay away from these guys! More

Thank you Diana "Wonder Woman" Gushue and staff at Lone Star Cadillac in Garland! The dealership gave me the VIP treatment with an awesome shopping experience, as they stayed extra late to accommodate me Star Cadillac in Garland! The dealership gave me the VIP treatment with an awesome shopping experience, as they stayed extra late to accommodate me to come after work. After arrival the process was smooth, without any pressure to make my decision. Because of their 5 Star Service and great selection of vehicles, this is my second time purchasing a vehicle here. Customer for life! More