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41 Reviews of Lone Star Cadillac - Service Center
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February 12, 2019
Nice people and helpful service Fast and courteous staff very helpful and friendly I thought I would have to wait a while but it took no time to get my car back! And I was on my lunc Fast and courteous staff very helpful and friendly I thought I would have to wait a while but it took no time to get my car back! And I was on my lunch break More
by Bebe
Helpful January 24, 2019
Consistently great service Purchased vehicle two years ago and have only taken it here for oil changes and service. George is always thorough in his explanations, friendly and a Purchased vehicle two years ago and have only taken it here for oil changes and service. George is always thorough in his explanations, friendly and accommodating. More
by JM
Employees Worked With
George Hardwick
January 22, 2019
They'll take good care of you . I never had to worry about going back because things not right. Mike's a straight shooter and it keeps you informed what's going on with your automobi I never had to worry about going back because things not right. Mike's a straight shooter and it keeps you informed what's going on with your automobile appreciate that. More
by Stacia24
Employees Worked With
Other Employees :
Charles the driver great guy has a good heart and happy birthday
January 21, 2019
Service I am a first time customer. I called the dealership to find out how to schedule an oil change. The lady on the phone connected me to the department. I am a first time customer. I called the dealership to find out how to schedule an oil change. The lady on the phone connected me to the department. I quickly made the appointment. I arrived the day of the appt , was greeted promptly. My car was taken back immediately for service. We waited in the customer lounge and drank hot coffee until they came and told us the car was ready. They washed the car and I must say they did a better job than the car wash I pay for. all in all it was a very pleasant experience. More
by Lesrd75088
Employees Worked With
Brian Ward, Henry Borders
December 04, 2018
Service repair Michael Davis was outstanding. All others very good! Michael Davis was friendly, looked at my car and called me before repairs. He was sure I got pick Michael Davis was outstanding. All others very good! Michael Davis was friendly, looked at my car and called me before repairs. He was sure I got picked up on time. Car wash was nice. More
by richard1122
October 25, 2018
Leaves alot to be desired! What happened to Massey? The quality of service was poor, compared to what I ‘d received in the past from Massey. Even my experience with Michael was less pleasant than what I The quality of service was poor, compared to what I ‘d received in the past from Massey. Even my experience with Michael was less pleasant than what I’d experienced in the past. After waiting 2hrs I expected to receive all requested services. I asked that my vehicle be washed along with my service and a xxxx poor job was done. Wheels and windows were still filthy from the past weeks rain. The body of the car may have been rinsed off at most. Dirt was still on the vehicle as well. I’ve yet to receive a return call from Michael about my complaint. More
by Dedra
Employees Worked With
October 05, 2018
New Name - Same Bad Service You would think after spending over $70k dollars at a dealership that you would at least be treated average. Not the case here...the service techs hav You would think after spending over $70k dollars at a dealership that you would at least be treated average. Not the case here...the service techs have always been rude to put it mildly. I absolutely dread calling them to schedule my oil changes. The service tech always makes you feel like it’s a bother. So much so I don’t take advantage of my “FREE LIFETIME” car wash service because either my 2018 XT5’s (yes I bought 2 of them on the same day) come back dirtier than I delivered it to them because they use dirty rags or I’m always told how “Backed Up” they are. The ONLY reason I return to that Garland Cadilac (formally known as Massey Cadillac) is because Sewell Cadilac is too far from where I live. With that said I will not purchase another Cadilac in the future because unfortunately that is the closest dealer to me. Save yourself the headache DONT GO! More
by Disappointed
Employees Worked With
September 19, 2018
Friendly first, the service staff was attentive and welcoming. As an older woman it’s comforting to have service place to be professional.Job well done. first, the service staff was attentive and welcoming. As an older woman it’s comforting to have service place to be professional.Job well done. More
by Sickler2
Employees Worked With
I’m not sure of his name .
September 17, 2018
Best I've experienced in Cadillac service I was very surprised when my Cadillac was disabled. The nearest location was Massey-Garland on 635 & Jupiter. They waited for me and had a loaner vehi I was very surprised when my Cadillac was disabled. The nearest location was Massey-Garland on 635 & Jupiter. They waited for me and had a loaner vehicle ready. I don't know what I would have done, if not for the concern service rep Michael Davis. Thank you. Carol Butler More
by Ms CB
Employees Worked With
Other Employees :
Elizabeth at cashier desk. Very nice and polite
September 09, 2018
Excellent service Nothing beats a new model loaner vehicle when yours is in for service. That perk, along with their transparency about pricing and necessity of service Nothing beats a new model loaner vehicle when yours is in for service. That perk, along with their transparency about pricing and necessity of service, is why I trust their care of my Cadillac. (purchased here) More
by JKM
Employees Worked With
George
