Long Beach BMW

BMW Long Beach has one of the worst customer service i've ever experienced. Whenever I try to contact the dealership, the receptionist Marie likes to play games by directing my call to an empty office. I'm s ever experienced. Whenever I try to contact the dealership, the receptionist Marie likes to play games by directing my call to an empty office. I'm sure they have caller ID since whenever I try to call back, Marie ignores my calls by redirecting my call to where no one answers. Its been two weeks and i still can't talk to anyone from their finance department. Gina the finance manager was supposed to help me but she purposely ignores my calls. More

I’m usually never to write a negative review but its better to let people know and warn them of the type of service this dealership provides to their customers. I recently purchased a new BMW X5 from th better to let people know and warn them of the type of service this dealership provides to their customers. I recently purchased a new BMW X5 from this dealership and been happy with the car so far, but the issue is with the Long Beach BMW finance department. Make sure to do your research before purchasing their warranty. The finance manager Gina sold me an extended warranty that was overpriced for the deal. I didn’t know it at the time, but after doing extensive research on the warranty after I purchased it, I realized I was conned in buying an expensive warranty. The reason I give this dealership a one star is that it’s almost impossible to talk to someone about the warranty. I attempted to reach their finance department for almost two weeks now and it seems no one is at the finance office. Whenever I call the dealership, Marie (receptionist) directs my call to the finance department but I’m on the phone for 3 minutes with no answer until it hangs up. When I try to call back to reach the finance department again, Marie ignores my calls and automatically sends my call to an automated ring tone. This has been happening for the past two weeks and I can’t reach anyone from the finance department to cancel my warranty. Long Beach BMW dealership makes it impossible for you to talk to anyone from their finance department. They say I will get a call back, but I never hear back from them. I’m still trying to reach them, and they’re still ignoring my call. More

The staff was professional and polite, and they handled the business with great knowledge and expertise. the business with great knowledge and expertise. More

It was a great experience. I would recommend that my friends and family come to buy their next car. I would recommend that my friends and family come to buy their next car. More

After arriving and getting started Harrash took the call while at the airport and assured me the car would be ready; They gave me there best Andy who was phenomenal in communication skills and patience; the while at the airport and assured me the car would be ready; They gave me there best Andy who was phenomenal in communication skills and patience; the finance manager over saw to make sure was pleased with the delivery; would 100% recommend Long Beach BMW for any car More

Best experience ever. Worked with Jorge. As a 21 year old first time buyer made this the easiest and most understandable experience. Was able to walk out with my dream car Worked with Jorge. As a 21 year old first time buyer made this the easiest and most understandable experience. Was able to walk out with my dream car More

Best service ! !! Melany is the best sales person possible !! Love how easy it is deal with getting new car here ! Finance was breeze! Simply the best !! Melany is the best sales person possible !! Love how easy it is deal with getting new car here ! Finance was breeze! Simply the best More

They had what I wanted and treated me right! I left very happy and satisfied. I left very happy and satisfied. More

My wife and I brought a car in for service, that was nearing its end of warranty. So we decided to use the opportunity to trade in our vehicle. Dealership had just received a trade-in on a 2024 X4M comp nearing its end of warranty. So we decided to use the opportunity to trade in our vehicle. Dealership had just received a trade-in on a 2024 X4M competition. and this was a nice upgrade from our 2019 X4M 240 I. Initially, we dealt with Alan, and he was good, responsive, and worked a deal that we could agree on, I am a very direct person when negotiating with sales guys, and can sometimes come off a bit brash. We finalize the sale with Bishoy and he was awesome, attentive, and answered a lot of our questions and really helped us feel comfortable with our purchase. Gina in the finance department was awesome, direct and very clear, was not your typical up sale focused finance manager. She did a great job. And took care of us. Overall, great experience we are happy. We purchased our vehicle at Long Beach BMW, and will certainly go back when its time to get a new car. More

All staffs are willing to help and advise me for what I needed. Fully satisfied. needed. Fully satisfied. More