REVIEW IS 1 of 2: Based on my experience I have to seperate these reviews, one for my sales person and one for the dealership. As far as my sales person, Dante... he deserves the 5 stars. He was professional and efficient with the purchase process and our time spent at the dealership. There was no pressure and we felt that all our questions and concerns were answered accurately. Its not my first new car from a dealer nor my 20th new car and this was probably the easiest and most comfortable purchase I have ever made. Also I must give kudos to Sam in the finance dept. Thank you Sam and Dante. Ask for Donte if youre looking for a bmw, he will take good care of you.
please read on for review 2 of 2
REVIEW is 2 of 2: As far as the dealerships review,
I found the perfect 5 series bmw and during our test drive and walk around, the car was perfect... not 1 scratch. The problems started after we did the paperwork and were ready to take delivery.
The car came back from detail with a 6 inch scratch across the bottom of the door and several scratches on the rocker panel. Keep in mind, the car was perfect before the detail and came back ruined after the detail. Im assuming some careless porter or car wash person hit something while driving my car. We were so disappointed and were ready to walk away but Dante spoke to the manager and he was very apologetic and said it would be fixed and made "right" as if it never happened. I was reluctant but going against my better judgement I figured being a factory BMW dealership they would repair it and make it perfect again. Well they didnt! Its my fault for not inspecting the repair in the right amount of daylight because we picked up the car late in the afternoon right before sundown and in that light, the repair looked good... its in direct sunlight that it looks horrible. Its so pitted it looks like the surface of the moon. I called and asked then if they could fix thier own sloppy paint job and they said theres nothing else they can do. So heres my piece, if you decide to buy a car from this place and theres any paint blemishes or any little scratch or defect on anything, dont believe what they say about making it perfect, cut your loses and buy your car from somewhere else. Dont believe them if they say they will fix it because they will "fix" it thier way, the sloppy way and you will be stuck with a poor repair. I could have done a better job fixing the scratch that careless porter did with two permanent markers and a brillo pad... think about that!