These people have NO HONOR, NO RESPECT, NOT EVEN A COMMON DECENCY to their customers !
This is the conclusion based on my experience here today. I really hope that somebody at Sonic management will read this.
Justin texted me that they have an allocation for the car I wanted and made an appointment with me for next day to configure the car and bring the deposit. I’ve confirmed my appointment with hem and came in to do the paperwork and brought deposit. He went to sales manager Theo Ebert to process the paperwork. I was sitting in the chain waiting and watching them talk and laugh about something for about 40min. Justin came out and told me that the allocation on my car was sold to somebody else yesterday and there is nothing he cad do about it. I also spoke to his manager Theo Ebert who said the same thing and that it’s first come first serve. Except if they sold it yesterday why did Justin asked me to come today, why he didn’t call or texted or emailed me not to waste my time driving across town? Why ask me to come if you sold the car? Why make me spend 40min waiting while you talk and laugh about the situation with the sales manager?
My must horrible experience at the dealer yet in 28 yeas.