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Long Beach BMW
Long Beach, CA
850 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 850 reviews
February 26, 2019
Quick and thorough service with excellent communications I brought my car for a recall service, and everyone from service admission, service advisor, car loan provider, and cashier all were courteous, friend I brought my car for a recall service, and everyone from service admission, service advisor, car loan provider, and cashier all were courteous, friendly, and comprehensive. It was extremely easy to complete the service. More
by therealdrphil
Employees Worked With
Angel
February 26, 2019
Service advisor Miguel was great . There were issues and complications that he managed well. Thank you Miguel. They showed me the damage, and the repairs done. . There were issues and complications that he managed well. Thank you Miguel. They showed me the damage, and the repairs done. More
by Barry
Employees Worked With
Miguel Rivera
February 25, 2019
My first visit for service and it was wonderful. I purchased my 2017 elsewhere but live closer to Long Beach BMW. Since I prefer to have my vehicles serviced at the dealer, I came to Long Beach BMW I purchased my 2017 elsewhere but live closer to Long Beach BMW. Since I prefer to have my vehicles serviced at the dealer, I came to Long Beach BMW when it was time for my first oil change. My service advisor, Scott Zamorano, was very easy to work with, explained what I needed and kept me informed while I waited. Wes Nicolay, finance manager, also helped me in answering questions about maintenance packages. He could not have been more helpful. I was very pleased with my experience with Long Beach BMW. More
by Dalzwyf
Employees Worked With
Scott Zamorano, Wes Nicolay
February 22, 2019
Coolant Anthony moore very courteous and nice...service was very good...charges explained to me...show room waiting area very nice staff very friendly overall Anthony moore very courteous and nice...service was very good...charges explained to me...show room waiting area very nice staff very friendly overall great experience More
by Mholb79623
Employees Worked With
Anthony moore
February 18, 2019
Great Customer Service THUMBS UP to my service advisor James Saunders. Always updates me the status of the car . I like the text message alert , easy to contact and reply i THUMBS UP to my service advisor James Saunders. Always updates me the status of the car . I like the text message alert , easy to contact and reply if I have any questions. More
by Merhaquel
Employees Worked With
James Saunders, Juan and all the service crew who assisted me that day .
February 16, 2019
Always comes through with my service needs Window regulator broke while it was pouring rain. Took my car in and it was fixed quickly and back to me before I was to leave town on a trip. Miguel Window regulator broke while it was pouring rain. Took my car in and it was fixed quickly and back to me before I was to leave town on a trip. Miguel Rivera always watches out for me. More
by davedthomson
Employees Worked With
Miguel Rivera
February 15, 2019
Great dealership This was my second car here, however the previous person that helped us was no longer there so I asked for a sales person that could help us. We were This was my second car here, however the previous person that helped us was no longer there so I asked for a sales person that could help us. We were introduced to Robert Behr, and from the get go Robert was professional and very knowledgeable. He never pressured us or treated us as second class! He did everything he could to help us and even though we were just going to get prices he gave us such a good deal we left with a new 5 series. I was so impressed with his professionalism I told all of my friends if you’re looking for a new car you have to go see Robert at Long Beach BMW! As long as Robert is there, we will always get our cars at Long Beach BMW. Thank you Robert and Long Beach BMW for the hospitality. More
by rdelpilar4
Employees Worked With
Robert Behr
February 06, 2019
BMW service I took my 328i in because I had a. Service Engine Soon light lit. After paying a large bill I pulled out on the street only to see my engine needs ser I took my 328i in because I had a. Service Engine Soon light lit. After paying a large bill I pulled out on the street only to see my engine needs service light still illuminated. I went back to find out my thermostat was stuck. I took the car elsewhere to replace the thermostat. Over a week later the Service Advisor I worked with called me to tell me they installed the wrong part under a recall and wanted me to bring the car back in. I stated the car was in Arizona and could not be returned. He called the next day to advise me the part installed was OK’d by BMW. Not at all comforting! More
by Scratch
Employees Worked With
Anthony Moore
February 05, 2019
No hassle. Great customer, terrific advisor and made me feel at ease. I definitely remain a long term customer and will recommend this dealer to my associates. Great customer, terrific advisor and made me feel at ease. I definitely remain a long term customer and will recommend this dealer to my associates. More
by Mocca
Employees Worked With
Scott
February 04, 2019
A very positive experience I recently purchased a car from Long Beach BMW. I had a wonderful experience. My salesperson was Alain. He was knowledgeable about BMWs and was very p I recently purchased a car from Long Beach BMW. I had a wonderful experience. My salesperson was Alain. He was knowledgeable about BMWs and was very patient with me. He was able to answer all my questions. He was extremely laid-back and pleasant to deal with. I never felt pressured at any time. I would recommend Long Beach BMW and Alain. A true professional in every sense of the word. More
by Ron in L.A.
Employees Worked With
Alain
