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Long Beach BMW
Long Beach, CA
855 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 855 reviews
February 16, 2019
Always comes through with my service needs Window regulator broke while it was pouring rain. Took my car in and it was fixed quickly and back to me before I was to leave town on a trip. Miguel Window regulator broke while it was pouring rain. Took my car in and it was fixed quickly and back to me before I was to leave town on a trip. Miguel Rivera always watches out for me. More
by davedthomson
Employees Worked With
Miguel Rivera
February 15, 2019
Great dealership This was my second car here, however the previous person that helped us was no longer there so I asked for a sales person that could help us. We were This was my second car here, however the previous person that helped us was no longer there so I asked for a sales person that could help us. We were introduced to Robert Behr, and from the get go Robert was professional and very knowledgeable. He never pressured us or treated us as second class! He did everything he could to help us and even though we were just going to get prices he gave us such a good deal we left with a new 5 series. I was so impressed with his professionalism I told all of my friends if you’re looking for a new car you have to go see Robert at Long Beach BMW! As long as Robert is there, we will always get our cars at Long Beach BMW. Thank you Robert and Long Beach BMW for the hospitality. More
by rdelpilar4
Employees Worked With
Robert Behr
February 06, 2019
BMW service I took my 328i in because I had a. Service Engine Soon light lit. After paying a large bill I pulled out on the street only to see my engine needs ser I took my 328i in because I had a. Service Engine Soon light lit. After paying a large bill I pulled out on the street only to see my engine needs service light still illuminated. I went back to find out my thermostat was stuck. I took the car elsewhere to replace the thermostat. Over a week later the Service Advisor I worked with called me to tell me they installed the wrong part under a recall and wanted me to bring the car back in. I stated the car was in Arizona and could not be returned. He called the next day to advise me the part installed was OK’d by BMW. Not at all comforting! More
by Scratch
Employees Worked With
Anthony Moore
February 05, 2019
No hassle. Great customer, terrific advisor and made me feel at ease. I definitely remain a long term customer and will recommend this dealer to my associates. Great customer, terrific advisor and made me feel at ease. I definitely remain a long term customer and will recommend this dealer to my associates. More
by Mocca
Employees Worked With
Scott
February 04, 2019
A very positive experience I recently purchased a car from Long Beach BMW. I had a wonderful experience. My salesperson was Alain. He was knowledgeable about BMWs and was very p I recently purchased a car from Long Beach BMW. I had a wonderful experience. My salesperson was Alain. He was knowledgeable about BMWs and was very patient with me. He was able to answer all my questions. He was extremely laid-back and pleasant to deal with. I never felt pressured at any time. I would recommend Long Beach BMW and Alain. A true professional in every sense of the word. More
by Ron in L.A.
Employees Worked With
Alain
January 28, 2019
Excellent service New from Australia, bought an old 3 series BMW from another dealer (not BMW). Found the vehicle had two outstanding Airbag recalls and within a week a New from Australia, bought an old 3 series BMW from another dealer (not BMW). Found the vehicle had two outstanding Airbag recalls and within a week a service warning light. Being new to the US and expecting the worst I was blown away by the service provided by Scott and the service team at Long Beach BMW. Nothing was too much trouble, the service was remarkable inexpensive and the Airbags were replaced quickly and efficiently. I would not hesitate to recommend LB BMW and will get all my servicing done there as they offer a reliable friendly service. More
by OzyKim
Employees Worked With
Scott
January 22, 2019
Long Beach BMW I have purchased over 7 cars at Long Beach BMW. The quality of BMW matches the quality of the sales force. Long Beach BMW is for the customer and they I have purchased over 7 cars at Long Beach BMW. The quality of BMW matches the quality of the sales force. Long Beach BMW is for the customer and they will definitely make your purchasing experience a positive one. More
by Rocknyc22
Employees Worked With
Henry Castillo
January 21, 2019
Excellent Service Department I was treated with respect and the services were completely reviewed with me. Recommend the service department for their professionalism. The service I was treated with respect and the services were completely reviewed with me. Recommend the service department for their professionalism. The service writer was very professional and friendly. More
by retired-fire
Employees Worked With
Forgot his name.
January 14, 2019
Excellent service, all around! Customer Service at its BEST! Starting from Service Advisor Miguel Rivera. Very accommodating, compassionate, courteous, always informed me of statu Customer Service at its BEST! Starting from Service Advisor Miguel Rivera. Very accommodating, compassionate, courteous, always informed me of status of my car. Miguel referred me to Customer Relations Mgr.Ms. Jazmine when there was no loaner car available (not until 5 later) and she made ways for me to get a loaner car same day I was there. Wow! That is what you call service, she was understanding of my situation when she found out. To top these all, I did not even get my car from this dealership, (just moved into the area and did not know about them). Got my car from South Bay BMW that provided me lousy service, did not inform me of the BMW Roadside assistance service when i needed it, so I had my car towed by AAA and had to pay for extra miles ($70) and never got reimbursed by South Bay BMW; had to wait long time, all the time I brought my car for service. They told me it was ready but I had to wait more than an hour still, missing my other important appointments. Will NOT recommend them to any of my friends. I will highly recommend LONG BEACH BMW for their excellent customer service. Maybe I could have gotten a better deal from them had I got my car from them. More
by Rosemarie T. Mejia
Employees Worked With
Miguel Rivera, Service Advisor, Customer Relations Mgr Jazmine, Loaner Car Staff, Cashier. All staff provided me with excellent service, courteous, professionals!
January 13, 2019
Straightforward competitive pricing For purchasing a new car, the sales team incl. Alex and Bishoy, are fast to respond via text message/phone, competitive in negotiating the out-to-door For purchasing a new car, the sales team incl. Alex and Bishoy, are fast to respond via text message/phone, competitive in negotiating the out-to-door price, and helpful in terms of explaining the car's features. More
by adam
Employees Worked With
Bishoy Dawood
