Long Beach BMW

Excellent service New from Australia, bought an old 3 series BMW from another dealer (not BMW). Found the vehicle had two outstanding Airbag recalls and within a week a New from Australia, bought an old 3 series BMW from another dealer (not BMW). Found the vehicle had two outstanding Airbag recalls and within a week a service warning light. Being new to the US and expecting the worst I was blown away by the service provided by Scott and the service team at Long Beach BMW. Nothing was too much trouble, the service was remarkable inexpensive and the Airbags were replaced quickly and efficiently. I would not hesitate to recommend LB BMW and will get all my servicing done there as they offer a reliable friendly service. More

Long Beach BMW I have purchased over 7 cars at Long Beach BMW. The quality of BMW matches the quality of the sales force. Long Beach BMW is for the customer and they I have purchased over 7 cars at Long Beach BMW. The quality of BMW matches the quality of the sales force. Long Beach BMW is for the customer and they will definitely make your purchasing experience a positive one. More

Excellent Service Department I was treated with respect and the services were completely reviewed with me. Recommend the service department for their professionalism. The service I was treated with respect and the services were completely reviewed with me. Recommend the service department for their professionalism. The service writer was very professional and friendly. More

Excellent service, all around! Customer Service at its BEST! Starting from Service Advisor Miguel Rivera. Very accommodating, compassionate, courteous, always informed me of statu Customer Service at its BEST! Starting from Service Advisor Miguel Rivera. Very accommodating, compassionate, courteous, always informed me of status of my car. Miguel referred me to Customer Relations Mgr.Ms. Jazmine when there was no loaner car available (not until 5 later) and she made ways for me to get a loaner car same day I was there. Wow! That is what you call service, she was understanding of my situation when she found out. To top these all, I did not even get my car from this dealership, (just moved into the area and did not know about them). Got my car from South Bay BMW that provided me lousy service, did not inform me of the BMW Roadside assistance service when i needed it, so I had my car towed by AAA and had to pay for extra miles ($70) and never got reimbursed by South Bay BMW; had to wait long time, all the time I brought my car for service. They told me it was ready but I had to wait more than an hour still, missing my other important appointments. Will NOT recommend them to any of my friends. I will highly recommend LONG BEACH BMW for their excellent customer service. Maybe I could have gotten a better deal from them had I got my car from them. More

Straightforward competitive pricing For purchasing a new car, the sales team incl. Alex and Bishoy, are fast to respond via text message/phone, competitive in negotiating the out-to-door For purchasing a new car, the sales team incl. Alex and Bishoy, are fast to respond via text message/phone, competitive in negotiating the out-to-door price, and helpful in terms of explaining the car's features. More

B-Dubs Brian was fantastic. And it did not stop there. The day I picked up the car, several guys kept coming up to me and asking if they could help and were Brian was fantastic. And it did not stop there. The day I picked up the car, several guys kept coming up to me and asking if they could help and were keeping me informed about the car being washed and ready for me to pick up. They could’ve ignored me, but they’ve made sure that I was very informed. Everyone I’ve dealt with was great. More

A Final Touch Would Have Made It Perfect! I took my pre-owned 7 series in for its first service and Scott was extremely knowledgeable and helpful. The process for a day-long vehicle rental was I took my pre-owned 7 series in for its first service and Scott was extremely knowledgeable and helpful. The process for a day-long vehicle rental was swift and easy. Got a text at end of day when car was ready, but we waited about 20 minutes once we arrived -not too big of a deal, as I visited the showroom. A perfect touch and good first impression would have been if the car was returned washed, explaining the delay -it wasn’t. More

Great car and experience Easy to deal with, got the perfect 530e for me. Incredible car! Financing was easy and extremely helpful, service department looks terrific and first Easy to deal with, got the perfect 530e for me. Incredible car! Financing was easy and extremely helpful, service department looks terrific and first class! More

Good Response Jennie was great to respond via text call. Got back to me and made sure all the details I wanted fixed prior to purchasing my used BMW were fixed. Wh Jennie was great to respond via text call. Got back to me and made sure all the details I wanted fixed prior to purchasing my used BMW were fixed. When I asked for service records and detailed things she took the time to find it for me. Same with Itzel who assisted her. They both got back to me and followed up to make sure I was happy. More