Long Beach BMW

Dishonest Dealership This is a horrible dealership. We purchased a 2015 320i BMW a couple of months ago for my son. He was recently rear-ended and the other insurance comp This is a horrible dealership. We purchased a 2015 320i BMW a couple of months ago for my son. He was recently rear-ended and the other insurance company took 100% responsibility. I approached them about a diminished value settlement as the car is not worth as much without a clean CarFax. The insurance company declined our request showing us that this vehicle was in a previous accident in 2015 and sent paperwork to prove it. I passed this on to the dealership and Theo, their General Sales Manager in an initial call but didn’t return many calls or emails thereafter. He called to say today that the dealership and it’s parent, Sonic Automotive isn’t going to do anything as they had checked the CarFax and it was clean and they (in their opinion) aren’t responsible for anything beyond the CarFax report. I pointed out that I’m stuck in the middle with a diminished value vehicle that the insurance company won’t cover because of the previous accident and a dealership who sold a damaged car that they presented as being accident-free and wasn’t. Theo told me to feel free to sue them. More

Great Customer Service Anthony Moore was really communicative when it came to my car. He was to provide prompt service and not have me wait unknowingly when it came to the m Anthony Moore was really communicative when it came to my car. He was to provide prompt service and not have me wait unknowingly when it came to the matters with my car. More

Great service! I came to Long Beach after having a bad experience at a different bmw dealership. The service here was great. Albert was really friendly and more impo I came to Long Beach after having a bad experience at a different bmw dealership. The service here was great. Albert was really friendly and more importantly, was knowledgeable about the car and features that I was interested in and answered all of my questions. I was offered a fair amount for my trade-in and everything went smoothly for my purchase. Long Beach went above and beyond, sending me my forgotten license plate frame on my old car and setting up an appointment for me at a dealership near where I work to get a scratch that was on the CPO car fixed. Thank you for an all around good car buying experience! More

Buying Process refreshingly easy I had been shopping for over a month and am extremely glad I ended my search here! I became exhausted mainly because I was so stubborn and knew what I I had been shopping for over a month and am extremely glad I ended my search here! I became exhausted mainly because I was so stubborn and knew what I wanted. To start off the process with them here was extremely fast and they went above and beyond for me! After dealing with so many dealerships within a 500 mile radius I had finally found someone who was refreshing and straight to the point. I had been in contact with Reza and can't tell you how much I recommend him! He went above and beyond for me! I lived 2 hours away and didn't want to go there until I had a deal made. He understood, Made a deal (and fast), and made sure to FaceTime me so I knew what I was getting. Previous dealers had brought me in and lied but he was honest and human. Something so basic but still appreciated. When I got there the car was one of the best kept ones I had looked at as well! I was extremely impressed and it was definitely up to standards! I have received follow ups from Jose and can tell you Sam was also great to work the financial end of it with! If you are in the market I would highly recommend it here! Side note: The price here was even better than their competitors!! More

Tire problem Miguel was helpful for the beinging to the end. They found the problem with my tire. It had a screw in it. They ordered another tire for me and had Miguel was helpful for the beinging to the end. They found the problem with my tire. It had a screw in it. They ordered another tire for me and had me taken home and picked up the next morning . The car had been serviced and washed More

Unpretentious, family-like experience Everything about our patronage of Long Beach BMW Service department has been outstanding! Miguel Rivera answered my questions, patiently listened as I Everything about our patronage of Long Beach BMW Service department has been outstanding! Miguel Rivera answered my questions, patiently listened as I interrupted him repeatedly with apprehension, and ensured that my five year old son and I felt welcomed and had a terrific experience. His thorough explanation of the processes gave me peace of mind. He facilitated for us to have a loaner car while our vehicle was serviced. That's where I met the professional, proficient, and personable Michelene Castillo. Our experience here has definitely made Long Beach BMW our dealership for our BMW sales and service needs. Todd, Vicky, and everyone in the service, cashier, and rental/loaner departments were so incredibly helpful. I cannot express enough what a blessing this experience has been. To receive a follow-up call to check on the vehicle from Miguel was the icing on the cake. Thank-you for being a family where we feel like we belong, are valued, and see a continued partnership in the future. More

Excellent and hornest I went to long beach BMW to look for a BMW i3 with a lot of worries and skepticals about the whole idea of buying an EV car. But, Reza Vahedi “Client I went to long beach BMW to look for a BMW i3 with a lot of worries and skepticals about the whole idea of buying an EV car. But, Reza Vahedi “Client Adviser” gave us a fantastic greating and a warm welcome, never pushing anything and able to explain to us in detail even thiugh it was super late at night, he was cwry patient and kind and honest. We ended up buying taking the car home at the same night with a great price. I would definitely recommend this place to anyone who want to find a good deal for their new or used BMW. More

Excellent I have been a customer for over ten years and the quality of service has been consistent. Anthony Moore is the ultimate professional.. I will contin I have been a customer for over ten years and the quality of service has been consistent. Anthony Moore is the ultimate professional.. I will continue to be a satisfied customer. More

Perfect Got help by Angel Zavala. He is such a gentle and nice guy and he takes every thing smooth and steady. I brought my car in store and got it fixed. Got help by Angel Zavala. He is such a gentle and nice guy and he takes every thing smooth and steady. I brought my car in store and got it fixed. Now my car is running well. Highly recommended dealership. More

Great It all because of Anthony Moore. He is very warm, sensitive, engaging person. He makes you feel that he value me and listen to my concerns. Be greets It all because of Anthony Moore. He is very warm, sensitive, engaging person. He makes you feel that he value me and listen to my concerns. Be greets you with that smile that makes you for get about any complaints. He listen and make you feel heard. He is the go to person and keep you informed about the progress of service More