Long Beach Honda

Everyone I dealt with at Honda of Long Beach was knowledgeable and courteous. Would lease there again! knowledgeable and courteous. Would lease there again! More

A lot of the Reviews seem to be exactly the same on all the websites that I've read reviews reg: Long Beach Honda. It seems a bit unreal at how they have such a positive rating when the experiences I've ha the websites that I've read reviews reg: Long Beach Honda. It seems a bit unreal at how they have such a positive rating when the experiences I've had with them would really make any potential buyer run for the hills and take their hard earned money to a better professional dealer..i love Honda's don't get me wrong and i hardly write bad reviews like this one but after much effort on my part to clear up some confusion i have on my contract, issues i was assured id have taken care of seem to be really unimportant to Long Beach Honda, once u pay or finance whatever bull crap of a made up amount they claim their software spits out..(yet when you get an online offer they claim its wrong and they jack up the amount x3) then blame high contract fees on the financing department and that theirs nothing they can do..well they do bold face lie, assure you this and that(without any obvious knowledge) then they act like Deer in Headlights as if they have no clue as to what issue your complaining about. Every time you speak and confirm something with an associate over the phone or by text message they tell you oh yea its possible, we can definitely do this and that, yet when you arrive the person you just spoke to over the phone is just "gone for the day, is their day off or their to busy" and you get stuck with an unprofessional associate whom knows jack squat about what u relayed to the other person and they assure you that the financing department is the ones that mix everything up!! Funny how throughout the low balling, aggressive antics, forcefully telling you what you can afford, running credit checks without permission on two different cars one which i was told not to test drive to just look at it to then be belittled and loudly shouted at was beyond ridiculous!! And now i must force myself to smile while im fed more bull crap and as they point fingers but sure are happy as can be once deal closed and commission is split!! Shows how much they rush to get your signature because when i reviewed my contract it has a few discrepancies that im debating having my legal team take a look at!!! RUN AS FAST AS YOU CAN, GET EVERYTHING THEY "ASSURE" YOU ABOUT IN WRITING OR EXPECT THEN TO ACT LIKE YOU LOST YOUR MIND AND HAVE NO CLUE ABOUT WHAT YOUR BRINGING TO TGEIR ATTENTION!! I WOULD NEVER RECOMMEND THIS DEALERSHIP TO ANYONE UNLESS YOU WANT A DAILY HEADACHE AND A DIFFERENT STORY EVERY OTHER DAY OR YOU MAY JUST BE LUCKY AND PLAY PHONE TAG(EVEN VIA TEXT MESSAGE) BECAUSE THEY WILL NOT RETURN YOU CALLS!!! More

Sales Angel very helpful wrking on my purchase, David very detailed explained financing to me very detailed explained financing to me More

Great selas persons and Managers.I'll keep in mind this Great selas persons and Managers. I'll keep in mind this dealer in my next car 🚗 Great selas persons and Managers. I'll keep in mind this dealer in my next car 🚗 More

This review is for our sales Rep Kim Tanner. Amazing Amazing customer service. She helped me from beginning to end. Patient and thorough. Will definitely send family and friends her way! Amazing customer service. She helped me from beginning to end. Patient and thorough. Will definitely send family and friends her way! More

It was my first time coming to this dealership and I can honestly say it was the best decision I made ! However, Mama Chy & David Maali made my experience 10x better. David is truly the best at presenting a honestly say it was the best decision I made ! However, Mama Chy & David Maali made my experience 10x better. David is truly the best at presenting any car and it’s features. I definitely felt like I knew him for years as my family and I felt welcomed and “at home”. Mama Chy is the sweetest and so helpful ! She has such an amazing attitude and a strong personality. More

You have to be there to have your own experience other then that all fine. then that all fine. More

Hello I have purchased several vehicles from your Honda dealer in Long Beach and have been very pleased with your great service .The sales man Ernesto was amazing and a great help with all procedures invol dealer in Long Beach and have been very pleased with your great service .The sales man Ernesto was amazing and a great help with all procedures involved . More

While I recommend all drivers consider a Honda, I cannot recommend you buy one through Long Beach Honda. I highly recommend you go to any other car dealership (but once again - still love Honda as a car mak recommend you buy one through Long Beach Honda. I highly recommend you go to any other car dealership (but once again - still love Honda as a car maker). The summary of this review comes down to terrible customer service after I was sold a car they claimed had Apple CarPlay and Bluetooth Navigation to which my car has neither. To keep a very long story short I purchased my car on 8/31/21 and am still dealing with terrible customer service due to lack of transparency, communication, and care on every front but specifically from their General Sales Manager Arthur. We are averaging weeks between communication at this point, unanswered texts and phone calls, refusal to communicate over email, and I have to be the one to reach out to receive any sort of response or action. In all communication I stated I wanted Apple CarPlay and was told the car that I test drove and fell in love with had Apple CarPlay and bluetooth navigation At no point was I shown or given the Monroney Label that would have showed me the car did not have either feature that were on my must haves list Salesman connected me to bluetooth audio after I bought the car and thought it was CarPlay, even Brought me back to the service center to figure out why my CarPlay was “not working” and nobody even bothered looking at my car…I was told they were dealing with some CarPlay issues so I could try buying a new Apple cord or wait for the next CarPlay patch from Apple This led me to read my car manual cover to cover only to figure out that I not only did not have Apple CarPlay but did not even have bluetooth navigation which led me to getting connected to Arthur Arthur set me up for a meeting with Sales Manager Cody who Arthur stated had his "full approval to do whatever [they] can to rectify this for [me]." The sales manager was super kind and understanding. He presented three solutions: (1) try to refund the car which would be a headache since the bank now owned the car, (2) try to work out some sort of cash back deal, or (3) install an AppleCarPlay unit to which I was warned it would not be a manufacturer brand unit which could impact resell value. I confirmed that option 3 would be a new hardwired unit and tried to proceed with that option. The sales manager said they would get me a rental car for the duration of time my car was getting the new unit installed I was told that I would be contacted the Tuesday after Labor Day with an update on when my unit would arrive to make an appointment for install. Two weeks later, I had to reach out and they had not even ordered the unit yet. We are averaging about 2 weeks between responses where I have to reach out to get a response at this point. My first contact with Arthur was 9/4/21 and I received a text from Arthur saying the unit had arrived on 10/12/21. I asked when I should come in to drop off my car and he told me it wouldn't take that long. He came out with an external dash unit (pic attached) that does not even connect to my car's audio controls and sounds worse than a dollar store bluetooth speaker. I was in shock and, after leaving, tried to file a complaint about the situation only to be rerouted to Arthur who did not understand why I was upset as he thought everything was handled. I explained my concerns and was basically told to give it time. Original salesman contacts me to offer me a trade-in. I call back and leave a voicemail asking for details - no response. Called again - no answer, no response. At this point, I am mainly disappointed and frustrated with the customer service (or lack thereof) and paying so much for a car that does not meet my needs only to be left with a cheap solution that hardly addresses my concerns. I have not heard back from anyone from Honda since the end of October due to multiple attempts to contact them both through Arthur, the original salesman, and calling their dealership number. Upon multiple attempts to receive contact info for corporate or someone above Arthur, I have been ignored. I still love Honda cars, but am warning you to go to another Honda dealership where your needs will actually be met. My sister literally bought a Honda tonight at the Kearney Mesa dealership and felt taken care of throughout the process (and has Apple CarPlay). Buyer be warned. More