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Long Cadillac

Southborough, MA

Overview
Employees
Reviews
Vehicles
4.8
231 Reviews
The team at Long Cadillac would like to welcome you to our dealership in Southborough, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Southborough, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Southborough count on the high-quality vehicles and services found at Long Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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218 Turnpike Rd. (Rt. 9)

Southborough, MA

01772

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Showing 231 reviews

March 19, 2024

As always - we appreciated the service from the Long Cadillac team - Attention to our needs and fully explain the service, diagnosis and solution. thank you! More

by AMY59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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March 17, 2024

Great service center, accommodating, pleasant and refreshing attitudes with all I spoke with. Thank you More

by MMK212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian and courtesy driver
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March 17, 2024

Can't go wrong with Long Cadillac. Would no go many where else. Always friendly More

by AE4626B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TOBBY
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March 16, 2024

Manager Steve was extremely disrespectful. And wanted me to lie to my insurance company about a cracked windshield because he did not want to fix it the day I picked it up More

by dmina32
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jimmy golden (amazing worker)
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Mar 19, 2024 -

Long Cadillac responded

We discussed this situation yesterday and we are waiting for pictures of the windshield. Once we receive the pictures, we will continue communication.

Mar 20, 2024 -

Long Cadillac responded

Hi, it is disappointing for us to hear that your experience was anything less than great. We discussed this situation yesterday and we are waiting for pictures of the windshield. Once we receive the pictures, we will continue communication.

March 15, 2024

jody smith, the service advisor is always excellent at explaining the possible problem with the car and the options available so I can make an informed decision. the service dept. is the most important ar More

by BRNSTVN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jody smith
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March 15, 2024

The fastest car purchase that I have ever made,Darryl and Joe did a great job!! More

by biker5961
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darryl and Joe
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March 14, 2024

Everybody was pleasant, but perhaps a bit over-busy. Of the four fit & finish items I came in for, two were done right. The other two are disappointments, and I hope they ultimately figure out how to More

by CBARRY415
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Morse
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Mar 19, 2024 -

Long Cadillac responded

We will continue to monitor any updates from Cadillac that will resolve the charging door alignment and when we have direction from Cadillac, we will schedule the repair.

Mar 20, 2024 -

Long Cadillac responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We will continue to monitor any updates from Cadillac that will resolve the charging door alignment and when we have direction from Cadillac, we will schedule the repair. We sincerely value your business and look forward to your next visit!

January 07, 2022

Continuously excellent service with there concern for the customer. I had work done on my older Cadillac and it was teated with care and respect. More

by alan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilcox, Service Manager
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March 18, 2018

Great ! Long Cadillac provided truly the best car buying experience I have ever had. I was able to work directly with the General Sales Manager so there was n More

by CTS V
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Tahajian
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March 19, 2017

Purchase pre-owned Subaru Outback from Long Cadillac Enjoyed an excellent sales experience. Long Cadillac went the extra distance to delight us, including installing a timing belt on the car, at no addit More

by jrpmorris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tohm Palaima, Mike Keeney, Ron Mazurek, Jim Golden
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